Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great help and advice on my product when I visited store to collect online order”

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Posted 7 years ago

“Great help and advice on my product when I visited store to collect online order”

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Posted 7 years ago

“Bought a second hand bike recently, person I purchased bike from recommended i get bike serviced .Took bike to halfords at snipe retail park at Ashton under lane the advices and service was totally useless the staff didn't know what they were talking about when I got bike I thought after spending over £100 on services and couple off other bits at least they could have cleaned bike .I won't be going back.”

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Posted 7 years ago

“Do not let the Amblecote store in Stourbridge anywhere near your car! We took our Toyota Aygo to have a headlamp replaced. After fiddling around with it for 30 minutes with a pair of bent plyers (which our Toyota dealership have since informed us should never be used for a job like this!), they announced they couldn't do it and referred us to the local autocentre. The autocentre said that the light fitting had been broken and it would cost us over £200 to replace the whole headlight! The last people under the bonnet before Halfords were the Toyota dealership just over a month ago for it's MOT, service and safety inspection. The car had passed the MOT with no problems and the safety inspection came back with a clean bill of health on the lights and fittings. Halfords are refusing to accept liability despite us having the paperwork from Toyota. They even the nerve to say that it was Toyota who had broken the headlight during the MOT. This ridiculous quote is from an email from Halford's claims department, "The damage is consistent with that which occurs during an MOT". So how come we have an MOT certificate issued with no problems identified? Essentially, Halfords are accusing a respected car manufacture's dealership of fraud, just so they don't have to pay for the damage they caused. It also begs the question of why then, did they try to replace the bulb if the fitting was already damaged. If they are not accepting liability then it only proves how incompetent they are if they are trying to replace a bulb on a broken fitting! Never use them, they will damage your car and will do all they can to deny it!”

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Posted 7 years ago

“Very attentive and efficient supply and fitting of car roof- box”

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Posted 7 years ago

“Asked store assistant which filter was correct one for vehicle. Was assured one handed to me was correct part. Turned out to be incorrect and had to pay extra for correct part. Found another supplier which supplied correct part at half the price. Would never use halfords again”

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Posted 7 years ago

“Halfords, Ings Road, Wakefield - The cycle department has fantastic and very helpful staff! First Rate Halfords!”

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Posted 7 years ago

“went to slough halfords store, and the young lady on check out is very nice and helpful, the guy fitted my car stereo is really professional and its done within 15 mins. very nice and clean job.very happy.”

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Posted 7 years ago

“The staff at Halfords were very helpful in particular Sam and Simon at the till in the st Andrews Quay store in Hull. Where i purchase a SAT NAV for my husband. What let my experience down is when I left the store and I was asked to give a review using the details on my receipt. When I logged into your survey website www.giveusa steer.com I found that the website just wanted to make changes to my computer/browser and not allow me to give my feedback. I felt I was conned.”

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Posted 7 years ago

“Good quality shop and really helpful staff”

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Posted 7 years ago

“My car battery was apparently knackered. Took said car to Halfords, they checked their records and advised that, since they supplied and fitted battery, a guarantee was in place. Replaced and fitted on the spot. Brilliant and totally unexpected result.”

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Posted 7 years ago

“I purchased a new carseat from Halfords via their click and collect service. After contacting the customer service team they promised me that the store could double check the fit before I made the purchase to ensure it fit my car. However, when I went to collect the seat there was not seat on display to do this. I have to admit it is a little frustrating when you are told one thing, but the stores don't have that policy. Anyway, upon explaining the conversation (webchat; I saved the conversation). The team very kindly checked the seat size anyway, and provided exceptional customer service including carrying it all out to the car (they said they can not fit the car seat) for me because I am 35 weeks pregnant. It was nice not having to ask for the help. I found the staff on duty to be fantastic, friendly and very helpful ... which unfortunately is quite rare these days which is why I wanted to write a review. The store I visit was Halfords, Banbury.”

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Posted 7 years ago

“whenever go in the store I am made to feel welcome, and the staff are always t=ready to help. lots of reductions, and i usually save money shopping there.”

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Posted 7 years ago

“ordered bilstein shock absorbers advert states left and right also states fitted quantity 2 ,, you get 1 shock absorber for the price not a pair which they should be replaced in ,,very misleading advert and makes them very overpriced , wont use again”

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Posted 7 years ago

“Good range of products at a competitive price.”

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Posted 7 years ago

“Very easy to get the correct product for my car by using the instore interactive system.”

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Posted 7 years ago

“Helpful with my questions, and a good fitting service.”

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Posted 7 years ago

“purchased new sat nav from my local store barnstaple and purchase was made easy very freindly staff”

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Posted 7 years ago

“I was buying an expensive tool set for my husband. The guy I the shop was very happy to my silly question about what each tool could Do! Also I was very happy with the no quibble exchange for life policy”

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Posted 7 years ago

“Was really pleased with ease of ordering on line order ready within the hour wiper blades I purchased were fitted quickly staff really helpful”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,357 reviews