Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a camping gas stove from them,they do not sell replacement gas canisters, apparently no demand for them! Some fu###d up customer service LOL Also a staff member told me they purchase a large amount of parts etc from EUROPARTS and reprice them for profit......ie oil filters,spark plugs.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service at grimsby Halfords, I took my car back because the rear wiper I had put on wasn't clearing the rear window, the assistant broke my wiper arm leaving it hanging from the car, He told me to get it fixed in a garage, I asked for head offices number and he gave me two wrong numbers, I managed to contact Halfords claims and have been repeatedly promised a re fund and not received a penny to this date, please be very careful be cause there is no customer care or come back for the work you have done or the damage they do”

Helpful Report

Posted 3 years ago

“Absolute worst service. Booked a battery to be fitted at my property. Paid extra for a time slot. Which they missed, they don’t call to let you know or keep you updated or anything. No courtesy call. Had to call at least 7 times. Each call at least 10 minutes before you get through to customer service but generally worse. The advisors although friendly and attentive are very unhelpful. They have no access to the technicians so are themselves unable to tell you anything in regards to eta or why the technician is late, which is ridiculous. So then they try to get in contact with ‘the Hubb’ who again are unreachable even by Halfords staff?!!? Halfords is a big company worst service. It’s ridiculous how they are unable to reach each other. WORST SERVICE, incredibly frustrating. How is there not a systematic procedure in times of emergency? This may not be something that happens often but not worth the risk if it does. Look elsewhere.”

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Posted 3 years ago

“Bought a battery with a 5 year guarantee. failed after 9 months Halfords put it on a repair battery charger and would not change the battery.. just waiting for it to fail again NEVER GO TO HALFORDS THEY ARE CROOKS”

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Posted 3 years ago

“Brought a reversing camera number plate on line and was going to get my local garage to fit it. My garage got back to me and said Halfords would be able to do it for less than they could do it for which it was £80. So booked it in on line for next available date i turned up and was told it was for a air conditioning check up. Checked my emails and i had done everything right so there cock-up. Had to rebook it in for a couple of days later. What was supposed to take a few hours ended up being 3 days having to pick car up and then take it back to get work done on it. In the end chap fitting had to pick me up to collect it. A few days later i had a new rear window fitted when he removed rear panel in boot all the wiring was just hanging down no cable tie or tape on it. Chap fitting rear window said it was a rubbish job should have been either taped or sleeved and relay box should have at least been cable tied. This was banging when boot shut. Paneling was not replaced and bungs were missing.”

Halfords 2 star review on 1st November 2021

Helpful Report

Posted 3 years ago

“Booked for a dash cam fitting last week. Turned up at 8am as agreed for a one hour fitting to be told that they did not have enough staff and could not return the car until the afternoon. Cancelled the order to be told it will take 5 days to process this. Why the hell did they not notify me? Complained to customer services who simply said sorry. Clearly could not be bothered.”

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Posted 3 years ago

“I would sooner pay more and go elsewhere never buy a battery from Halfords as a trade customer goodbye halfrauds”

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Posted 3 years ago

“Always fast service with quality items”

Helpful Report

Posted 3 years ago

“Voodoo Limba is the bike I've purchased, and it's definitely not worth the money. I bought this about two weeks ago, and i have to say I'm really disappointed, I was really looking forward to this bike. Some plastic piece fell out the very first time I took it out for a ride, gears on the bike are crackling and screeching, some gears more than others, bike switches gears with a very big delay which makes it dangerous to ride, sometimes gears don't even switch at all, brakes are making the most ridiculous noise, it sounds like it's worn out completely making some weird screeching and knocking noise, and what do you know, the bike doesn't break, I push both breaks all the way down and its still rolling, it was a really big purchase for me, and as I said I was really looking forward to it, but to say I'm disappointed is to say nothing, please do not buy it, I promise you its not the experience it's advertised to be. Also I must add, that after leaving this same exact comment on their website as a review for the bike, I got an email saying its been moderated and it can't be posted, so if you want to buy a bike from halfords do your own independent research, because it seems like they'll only post good reviews, so simply put, you can't trust Halfords”

Halfords 1 star review on 21st October 2021

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Posted 3 years ago

“Good information on choosing a stereo”

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Posted 3 years ago

“Simple and easy to deal with”

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Posted 3 years ago

“Payed close to £1000 on a mountain bike that's had more problems than a bike that costs a quarter the price. I orederd it before Christmas as I wanted to get into mtb but upon arrival the bike was already broken. Front disk was bent, derailleur hanger was bent so It skipped gears, loose cassete and punctured tires. I've taken it into the shop to get serviced more times than I've rode the bike and every time they fix one thing they tamper with another so I come back next week. The bike is unsafe to ride and shouldn't be sold, unless you want to spend another £1000 fixing it don't buy a Carerra titan x.”

Helpful Report

Posted 3 years ago

“Why,( allegedly ) are Halfords drivers in Scotland being treated differently than their counterparts in England?Lower hourly rates of pay.No overtime rates,less holidays per year?? Same drivers who worked through this Pandemic,making Halfords millions.What could possibly be the reasons there is NO PARITY.It is the same company with drivers north and south doing the same jobs??”

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Posted 3 years ago

“New look Halfords. I have used Halfords for number of years. The latest experience I found went entering was a member of staff asking what I was looking for. This on its own was OK although I felt if I required help I would seek it myself. Once I informed the staff member I was guided to another member in the cleaning product area which they gave me a sales spill on which (EXPENSIVE PRODUCTS) I required. I ask regards the chamey leathers. Which the sales assistant did not have a glue what I was talking about!!. A customer over hearing the conversation handed me the product.!!! Be it a new approach in selling. I had the experience of being forced in sales I didn't require. It would be helpful if the staff are approached from the customer rather then the other way round.”

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Posted 3 years ago

“Bought some in car audio from the Charlton branch. The young man who served me, Liam, was a legend. Helpful and very knowledgeable. Spent extra time sourcing out of stock items in other branches and rang to get them reserved for me. Well done that man👍🏻👍🏻”

Helpful Report

Posted 3 years ago

“New bike from halfords 1 month ago and gears won't change back to shop said problem with wheel brake pads worn too 100 pound to fix it some time next month. Have hardly rode this bike. Badly made and no after care if not pay big money”

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Posted 3 years ago

“They don't tell you that the shelf item price is with with out vat you get charged that at the till they should tell you before you buy”

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Posted 3 years ago

“Carrera bike purchase ! Had bike built my them - ten months passed and fairly trouble free until this month when strange squeaking was coming from crank , called Halfords and booked in - day off work and went to local store and they said it had two light buckles in both wheels , rear wheel bearing and poss bearings in crank ! Said I had to re-book for a repair and take bike with me and bring back again! All this was classed as wear and tear . Had gears adjusted and today the chain dropped behind rear cassette.was rudely treated on online chat and cut off after 35 mins on phone .”

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Posted 3 years ago

“Good retail for travel tools accessaries”

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Posted 3 years ago

“Categories Blog K&K Bates GB My Reviews My Settings Help LOG OUT For businesses Your review counts! You reviewed Halfords Retail Add photo K&K Bates 2 reviews 1 star: Bad Just now Don't buy online line........ Death trap I brought a bike online to be built and delivered to me...... What a mistake that was. The first time I used the bike the handle bars started to fall forward, I was lucky this time as it didn't start to happen until I was work. I tightened the handle bars back into place and it was far for another two weeks. On the 21st September ( this was delivered the 24th August) I was riding my bike to work and the handle bars because loose and the threw me into the road. I was lucky the driver of the driving past was paying attention. After checking I was ok i looked at the bike and that's when I noticed they had become loose! I asked for someone to pick me up and take me to the Ashton shop. The guy there said he is shocked managed to ride this! So not only was the handle bars an issues, the brake where on to tight, the gear box wasn't set up correctly, some main bit of the bike wasn't tightened and one of the peddles wasn't put on correctly. I wouldn't bother calling their customer service, they are joke. So I email Halford and they asked for a report from the store. Now because the store has sorted out getting me a new bike they don't want to know about how I am! I did go to the hospital for a check up. The doctor said I'm lucky and just very bruised all over. Halfords are not interested in offering any kind of compensation for the day of work I missed because of their faulty bike or checking to see if I'm ok. The lad at the shop was so lovely and couldn't do enough, just a same the overall company doesn't give a dam about their customers.”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,357 reviews