Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to collect item and they had no knowledge of it in the store. Very annoying as it was at the weekend and had to wait a week before I could carry out the repair. Hence why I went to GFS instead for my next car part!”

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Posted 7 years ago

“Bolts on bicycle not tight enough, caused handlebars to come loose going down steps. Is only ever 2 or 3 members of staff working so you're standing around waiting for ages. I once waited about 20 minutes in store before any staff were a able to help. Their bikes suck to be honest, old low end budget parts from 2000 era with pogostick suntour forks. Also you cannot post negative reviews on their site they won't publish them.”

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Posted 7 years ago

“Out on a cycle run with a friend on a Sunday Morning when my friend experienced a puncture near Dumbarton Town Centre. Freezing weather so called in to nearby Halfords store who were very helpful and rplaced cycle tube there and then. Twenty minutes later back cycling.. And a very reasonable £13 charge for new tube and labour.”

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Posted 7 years ago

“Excellent service when I purchased 2 bikes for my children. Was telephoned to arrange all the details by a lovely gentleman from the Eastbourne store who also informed me of a special offer whereby I could have £10 worth of free accesories for each bike. Very, very happy. Excellent service with attention to detail”

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Posted 7 years ago

“Had brilliant customer service meet all my needs and they gave me everything I needed quickly as possible”

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Posted 7 years ago

“Very efficient and friendly staff. Good selection of products.”

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Posted 7 years ago

“I had to purchase a few bits for my new 58 plate Mini Cooper, as there are many types of Mini I was unsure of what items to buy, Halfords staff helped me to find all the correct items saving me time and money. Many thanks Halfords.”

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Posted 7 years ago

“Being told to go xxxx myself by the Asian chap on arrival cribbs causeway ! All I asked was about having a CD player fitted”

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Posted 7 years ago

“Overcharged by over 33% but unable to use their price match policy because they fail to send the emailed receipt that’s needed to claim. Won’t be using them again.”

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Posted 7 years ago

“Brought a pair of riding gloves, bit of a problem after getting them home, wrong size inside the pack. Took them back and staff couldn't have been more helpful sorting it out. As I was at the till someone was already going through the entire display making sure it was a one off. Great gloves and service.”

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Posted 7 years ago

“Helped test a potentially faulty battery and managed to confirm that there was no issue. Help me pick the right product for me car and were helpful.”

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Posted 7 years ago

“Having replaced my car I required a replacement number plate for my rear cycle carrier which attaches to the tow bar and has a lighting board where the number plate is attached by 2 nuts and bolts. These bolts require to go through the number plate to attach through the lighting board and carrier frame. I ordered online the replacement number plate to pick up the next day. When I arrived the number plate was then made up for me and the holes drilled to allow me to fit the number plate onto the cycle rack. The member of staff who did this did not ask for anything extra for doing this. I saved some money here as I did not require then to do the fitting but could easily bolt on the number plate myself. I would recommend them for their polite and helpful service.”

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Posted 7 years ago

“Good discount on some items for trade”

Helpful Report

Posted 7 years ago

“So booked car in for mot, failed on something to do with breaks, but they cant tell me what for 3 days as thats the earliest they can check due to being short on staff. Fair enough, But they are still taking bookings for mot's today and the next few days! Rather than doing more mot's how about you spend that time looking at my car? Tried to say this to customer support who were no help, just obnoxious and then hung up on me! At no point was I rude, I just wanted him to see my point. To hang up on me is a disgrace. my loyalty towards Halfords is over.”

Helpful Report

Posted 7 years ago

“Helped us to select a dash cam and then fitted it and explained how to use it. We have an imported vehicle but this was no problem and now no wires can be seen and the dash cam works perfectly.”

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Posted 7 years ago

“Just a great experience.. staff were attentive & knowledgable. Found me the correct part and confirmed it was the correct part for my car and even offered to fit it”

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Posted 7 years ago

“Rob & Josh at Ashbourne Halfords are excellent. They provide informed, unrushed, caring, genuinely interested customer service with real focus on solving product problems. Thank you”

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Posted 7 years ago

“I had reason to visit your store in Elgin today to replace and fit tail light bulb, this was done by a very patient and efficient young man named Michael although this was quite an awkward procedure but this was done to perfection by this obviously customer orientated young man he was chatty and explained everything he was doing, probably most times changing tail light bulb is a simple straight procedure but I can assure you this was not the case. Both my husband and I really appreciated the patience he took to complete the task.😁😁😁”

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Posted 7 years ago

“Every time I visit your branch at The Fort , Manchester I am impressed by the kindness , cheerfulness , efficiency and knowledge of every single member of staff . Today was no exception . I was served by Vader who could not have been more helpful .He was so pleasant and showed such refreshing passion for his job . I left the shop completely satisfied with the bike I had bought for my grandson and thoroughly uplifted by meeting such an inspiring young man .well done Halfords , The Fort”

Helpful Report

Posted 7 years ago

“Purchased 2 Halfords exodus roof mounted cycle carriers in August Used the product twice,and on the second occasion traveling home down the motorway one of the cycle wheel straps failed causing the bike to become insecure and rotating backwards smashing through the rear windscreen of the car. Fortunately there was only my vehicle involved at this time but it could of very easily been a different outcome. I no longer have the carriers as I returned both of them as I believe they are a Dangerous product,Halfords are refusing to pay the cost of the windscreen. After the incident I found one wheel strap to fail locking into position and the teeth slipping out causing a insecure load. I later found out that this product earlier on in the year had been recalled for a very similar defect if not the same but Halfords deny this. So been left with damaged car ,bike and lots of broken glass to clean up along with a hefty windscreen bill!”

Halfords 1 star review on 1st November 2017

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Posted 7 years ago

Halfords is rated 2.5 based on 1,357 reviews