Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely frustrated by the way I have been treated by Halfords. They have failed to deliver the bike I purchased over 6 weeks ago and have been no help every time I have contacted them for updates about its location. After 30 days of waiting tried to cancel the order to be told I could not, which is in breach not only the Consumer Rights Act 2015, but also their own Terms and Conditions of Sale for Halfords! Have reported them to the UK trading standards and also the European Online Dispute Resolution platform. Would advise other customers to be very careful when ordering online from them.”

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Posted 4 years ago

“Worst customer service error. Constantly over promising and underdelivering. No trust whatsoever”

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Posted 4 years ago

“Just purchased a new windscreen wiper the assistant asked if I wanted it fitted so said yes. It took him all of 30 seconds to fit it for which I was charged £3, talk about a rip off, it has really irritated me to the point that I will never purchase anything from Halfords again I actually looked online for this item before giving my business to Halfords, why charge for that ?????”

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Posted 4 years ago

“Whent into halfords at cortonwood yesterday for a price on two rubbber o ring for my front wheel easy release spindle i was shocked when he said £35 is that right or is he making money on top for is self”

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Posted 4 years ago

“Before buying a bike for my daughter as a birthday gift back in the first week of June 2020, I spoke and chatted with 3 of their staff who all recommended that I get a 12inch bike. As the experts, I followed their recommendations and was all excited. Needless to say that the bike arrived damaged (definitely not by the courier) and it was very small even though I told them its for a 110cm kid. The exchange guy requested photos which I sent, they were collected and I happily kept the accessories as I knew I'd get another bike. I went on to order another and was met with system of which I was told its best I create another account since the previous returns was not finalised. I patiently waited and spent that time brushing on my bike knowledge. Customer care advised that it's best I go in store and purchase the bike which I can have straight away, which I clarified about stocks as they were widely publicised of low stocks but I was assured I'd get one. Took 2 buses of over an hour's journey in the rain with my 2 preschoolers and had to queue for about 4 hours because twice I lost my spot as my daughter needed to pee, then I also had to feed her and my baby. It was an extremely stressful day but persevered. Finally went in to the shop in Tottenham and staff were very unhelpful, avoiding me like a plague as I tried to get assistance and yes I did have full protective gear on. With no success on getting assistance, I thought I'd get my daughter to just try some of the bikes and that'll determine right size and we can buy. To my disappointment, there were only 2 kids bikes available and both were locked with no way to try them. As my daughter touched the pink one, a girl yelled "don't touch any bike". I kept my cool and explained my situation but she didn't seem to care much about why I was sent in store. She won't even entertain doing the height, so I did it and then she said "get her a 16inch bike". I pleaded with her to give me 2mins to explain my query and she said they were very busy but reluctantly listened. She insisted I go online and raise queries with online team. I was overwhelmed and got emotional with frustration, so left the shop. It took me a while to get things back on then I placed another online order, but this time I picked collection from Mile End as it was meant to be ready within 2days and other shops were showing about 5-7days. Long story short, the Manager from the Mile End shop rudely rang me and said the bike I ordered was out of stock and I need to pay extra £70 to get a different but same brand. I argued that the bike was in stock when I ordered it and as such it shouldn't be my fault. He argued that the bike should never have been on the website as its a discontinued product, so I told him I ordered what was on the site. When I asked which other branch might have it, he said somewhere up North and I told him surely they can arrange it. He rudely interrupted me and said if I'm not paying extra then there's nothing they can do and I told him I won't pay extra as its not my fault, I don't need a refund but I need the bike. He told me to deal with customer service and hung up. Explained what had happened to customer care and logged complaint all on August 6th. Communications never came through and nor did the return calls happen, so I was left chasing my query every week for several weeks. Not once did I get the promised call from the Mile End branch manager nor from the complaints team then suddenly on September 19th, I got a notification of my refund. I was furious that Halfords can treat its customers this way since June 4th and my child still don't have a bike. This left me so down as I was already feeling down and just felt drained as I've pursued this issue so much but Halfords never for once acknowledged their mistake and never apologised. As you can see, I've been put through hell and back and not once was I rude as I stayed calm all through to keep my sanity. Until this very moment, I still have my child asking me for her birthday bike and how can I explain to a 4year old that Halfords don't think she should own a bike?”

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Posted 4 years ago

“Bought a Crossfire 3 bike that Bilston built. Within weeks the stem bolt came loose and the brakes faded to such a degree my old V brake bike brakes were better. I returned it for a full refund. I submitted an honest review on the website and guess what it’s nowhere to be seen. If my experience is happening elsewhere Halfords product reviews are worthless if all they are showing are positives.”

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Posted 4 years ago

“Sadly, I have had a disastrous experience after getting a local Halfords Autocentres to fit a Nextbase front and rear dash cam to my car. Having left the store and arrived home, I set to look at the cameras and check all the features- no explanations could be given at the store “due to Covid”! It was then I noticed that the headlining in front of the front camera was sagging, and the a pillar lining was folded back on itself, revealing some of the wiring. I had been offered the deal of a “free fitting kit” also- which I subsequently found was on the bill anyway! I took photographs there and then, and contacted Halfords directly online, being reluctant to go back for more potential damage. I had a reply four days later saying that someone would soon be in touch... no reply for over two weeks. Eventually, the store manager contacted me asking for copies of repair invoices and emails. A day later, Halfords replied that they denied all liability, a statement from the fitter stating that job was done ok and fingerprints cleaned etc.. Are they suggesting that someone subsequently broke into my car, and had a bash at Re-installation, messing it all up? Watch this space!”

Halfords 1 star review on 23rd September 2020

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Posted 4 years ago

“Bought a Bicycle on 9 September. Delivery meant to occur on 17 September. Received an email today all of a sudden that I am being refunded. No explanation. One department blames the courier company and the other just advises they don't know why it was refunded and not willing to find out. Terrible service all round”

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Posted 4 years ago

“Bristol Brislington branch checked for stock in store says in stock drive 20 miles to get there no stock 3 times this happened to me manager says not his fault go somewhere else AWEFUL BRANCH NEVER USE IT AGAIN”

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Posted 4 years ago

“Bought a bike, the front brakes have failed 3 times. They refused to give me a refund. Sold me a death trap. Staff very rude at edge lane store, liverpool. If I sold a car with faulty breaks is that not against the law.”

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Posted 4 years ago

“bought new carrera vengance bike for my son, it was assembled by halfords in KIrktall. When we got got it home noticed thefront wheel & handlebars weren't allignned & steering wasn't tightened. He rode it to his friends the day after using road & track for the approx half mile journey, when he came down the drive the back wheel came loose & the derailer trapped in wheel spokes bending it round & damaging the frame. I rang both Kirksatall & my local Keighley branches several times to no avail. I took bike back to Keighley, where the staff were apologetic & helpful & ordrered a new bike.It was mentioned that they've had problems with the rear wheel of carreras, I did question how it had been built & safety checked by 2 of Halfords technicians? A bike with loose steering plus wheels that fly off is an accident waiting to happen, my son was lucky not to be injured, and it's complete incompetence. Keighley agreed & promised my new bike will be built by senior technician & checked by manager. I felt better with regard to this stores competence until on leaving we met a lady who had just picked up her new carrera bike to discover the back wheel was loose! My confidence in my new bike being safe is low”

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Posted 4 years ago

“Went in the Dumfries branch with two bikes with flat tires got told one of the bikes need new tyres got the the new inner tubes done but didn't put the bike back together properly the back wheel fell off the one I got one star”

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Posted 4 years ago

“Purchased car battery early this year and had it fitted at Altrincham branch. Caused major electrical damage to my MC benz resulting in my car being sent back to Mercedes to be fixed. Yes Halfords insurance provided me with a hire car for three weeks but my car has not been the same since. I wrote to the ceo of Halfords by recorded delivery who has not had the courtesy to reply. The battery provided and installed by Halfords was removed by Mercedes as it was unfit and unsuitable for my car. It was replaced by a Mercedes battery. An apology from the ceo would have restored my confidence in Halfords but clearly customer satisfaction is not his priority.”

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Posted 4 years ago

“Shockingly poor customer service and communications with this company - the UK's biggest retailer of bikes. I purchased a bike last Thursday and was told in their website it would be available to collect in store on the Saturday, two days later. I received a call from a rude member of staff who said that it wasn't in the store at all. I phoned up the customer service number only to be dumped back on the store to the same guy. I phoned them back again and got through to their call centre staff where I spoke to an extremely apologetic woman but she still could only ask the store what the issue was and got the same response from them. I was then promised it would be in store, built and ready for me today and I would receive a call. No such call ever came to me. I just phoned the store and cancelled the order. Avoid spending your money in this hellhole of a retailer and take your custom to somebody that actually values it. It isn't Halfords.”

Helpful Report

Posted 4 years ago

“Worst service ever! 5 hours waiting to pass an MOT even if we had an appointment already booked. We arrived there at 8:30, they said it would take a couple of hours and would give a call when ready, at 11 nobody called so we went back assuming it would be done just to see the car was parked where we left it...then they said it would be ready at 12 but at the end we had to wait till 1:30”

Helpful Report

Posted 4 years ago

“Employees attack and assault you beware! I recently went to try a bike for size medium or large before ordering online once in stock. I got permission to try a bike by a staff member then seconds later another employee got right close to me 60cm away and started shouting at me to get off the bike!? He started shouting louder to get everyone's attention?? As I have a medical condition/shielding I asked him to get back a number of times so I can get off the bike to stop him shouting/being abusive, he does'nt listen and carrys on so i had no choice but to push him back to make space. At which point a blonde haired employee with tattoos on her arms starts shouting assault assault and your disgusting! Then she calls the police! Other employees rush to the scene with aggressive and threatening body language. I asked for the employees name but they wouldnt provide it then they began forcing me out of the store bruising my arm in the process. Later after I decided to call the police they then said they were now going to drop the whole allegation of assault!? I honestly did nothing wrong and simply came to check out the bike frame size and I ended up getting attacked/assaulted by these paranoid employees. Halfords will take no responsibility for their out of control employees and they have no processes in place for social distancing within this store and quite possibly others. These employees are simply looking to take out their frustration on customers so please take note, avoid it if you can. I have made a statement to the police who are looking into this criminal matter which halfords is attempting to take no responsibility for! They attack you and then in this case unsuccessfully try to pin it on you. Stay safe people Covid is having unpredictable affects on people especially these lot at Hendon! Good bye and good riddance Hendon store...you are the weakest link!”

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Posted 4 years ago

“So bought a bike rack after good reviews after an hour down road had to turn back was broke. Went back to store refuted went for a drive brought it back as it was playing up got a refund was told 3 to 5days didn't go in. Now I'm told 17days there having a laugh”

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Posted 4 years ago

“Rear gear snapped of my Boardman Hybrid Pro a £1000 bike, which I was told was not under warranty. Over a month ago I took it in and was told they were busy so could not service until today but parts would be ordered when I first booked it in. I have just received a phone call informing me that the parts will not be available for another month. If this is indicative of Boardman Bikes or Halfords service don't touch either.”

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Posted 4 years ago

“Horrendous customer service at Halfords. Bought a mountain bike end of May. It has had lots of problems. We took it back on numerous occasions but each time they just didn’t fix it properly. They are refusing a refund saying we damaged it ourselves!”

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Posted 4 years ago

“I brought a crossfire 2 bike a year ago. Only used about 8 times for short runs. The other day the rear gear just snapped as i was out They say its not covered (unless i take out their extended warrenty). The halfords response is very poor and the quality of the bike leaves a lot to be desired. Not again.”

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Posted 4 years ago

Halfords is rated 2.5 based on 1,330 reviews