“Very smooth process from ordering to receiving the precious items. Ashes retrieval had very clear instructions and packaging was very respectfully done. Kept up to date by email and text. Delighted with the necklace and charm. We went for the Cremation Ashes range and chose the blue colour as our Dad had twinkling blue eyes The colour looked great online but even more stunning in real life. We opened the box together and couldn’t believe how beautifully they were packaged. Would highly recommend. Thank you.”
Thank you for sharing such a heartfelt review. We’re so pleased to hear that the process was smooth for you and that you’re delighted with your necklace and charm. Knowing that the colour reminds you of your Dad’s eyes makes this piece even more special, and we’re honoured to have been a part of creating something so meaningful.
It’s wonderful to hear that the packaging and presentation exceeded your expectations and that you were able to share such a special moment when opening the box together. Your recommendation means the world to us—thank you for your kind words and trust.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Team HoH x
Thank you for your fantastic feedback. We're thrilled that you experienced 10/10 service and felt kept in the loop throughout the process. Your support means the world to us - Team HoH x
Thank you so much for your wonderful feedback! We're thrilled to hear that you couldn't fault us and truly appreciate your recommendation to your family - Team HoH x
Thank you so much for your wonderful review! We’re thrilled to hear that we could go the extra mile for you. Your satisfaction means everything to us! - Team HoH x
Thank you for your lovely review! We’re so glad to hear that you found ordering easy and enjoyed the quick delivery. We appreciate your feedback and support! - Team HoH x
Thank you for your amazing review! We're delighted to hear that the ordering process was easy and that your delivery was prompt. Your feedback is greatly appreciated! - Team HoH x
Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience from start to finish. Your satisfaction means the world to us, and we appreciate your support! - Team HoH x
“I loved the way they kept me updated on the necklace and when it was due delivery. Absolutely loved the necklace it's bigger than I imagined keep up the good work”
Thank you so much for your wonderful review. We're thrilled to hear that you loved the necklace and appreciated the updates throughout the process. It’s fantastic that it exceeded your expectations! - Team HoH x
“Hand on Heart have been amazing from start to finish. Such a wonderful choice which took me a couple of weeks to choose and then really easy to order. The whole process then was very smooth. I received the ashes collection kit very quickly and received confirmation of receipt when returned with regular updates as my heart necklace was made. It was then sent to me exactly when estimated with a message to let me know it was on its way. I cried so many happy tears when received as it was so beautiful and knowing it contained my girls ashes. I will wear every day, keeping my girl close to my heart. I recommend Hand on Heart for their exceptional service. Thank you”
Thank you so much for your beautiful and heartfelt feedback. We’re truly honoured to have created something so meaningful for you. It’s wonderful to hear that the process felt smooth and reassuring during such an emotional time, and we’re deeply moved that your heart necklace brings you comfort and keeps your precious girl close. Your kind recommendation and trust in us mean so much - Team HoH x
Thank you for your lovely review! We're delighted to hear that you were pleased with the fast delivery and the necklace. Providing a wonderful experience for our customers is what we strive for - Team HoH x
Thank you, Judith, for your fantastic feedback! We're thrilled to hear that you found our service to be super-efficient. Providing a smooth and prompt experience for our customers is always our goal! - Team HoH x
“I ordered a necklace with some of my late dog’s fur for my mam. Unfortunately, the delivery driver had delivered it to the wrong address and missing for a few days. Of course I was so upset that this beautiful meaningful piece of jewellery has gone missing. I emailed the HoH team and the help I received to get this parcel back was beyond amazing. Thankfully the beautiful piece was delivered home and given to my mam who was teary eyed and in awe. I just want to thank the amazing team for their help and the beautiful necklace that will be cherished. I 100% recommend and will be buying again!”
Thank you so much for sharing your story and your kind words. We’re so sorry you experienced the worry of a misplaced delivery, but we’re overjoyed that the necklace made its way safely to your mam. It’s heartwarming to know how much the piece means to her and that it brought such a touching moment of connection. Your recommendation and trust in us mean the world, and we look forward to creating more meaningful keepsakes for you in the future - Team HoH x
“I have just received my jewellery. I ordered a Small Heart for my beloved dad's ashes and I couldn't be more delighted with the result. From the beginning the team were very respectful. I received the Ashes collection pack within 2 days of ordering along with a prepaid return envelope. I was advised when the ashes had been received, that the process was ongoing and when the item was despatched along with a tracking number. Thank you to all the team for a beautiful piece of jewellery that I will cherish forever.”
Thank you so much for your heartfelt words. We're truly honoured to have been part of creating such a meaningful keepsake for you. It's wonderful to hear that you felt supported and informed throughout the process and that the heart pendant met your expectations. Knowing it brings you comfort means so much to us - Team HoH x
