Harbor Freight Tools Reviews

"Bought a jump starter for my husband for Christmas, charged up and trtied to start my scooter, didn't take on the first try so tried again...nothing. So he wants a more powerful one, trade for a bigger one and it doesn't budge..nothing. Go to return, next day they hit me with a $18.00 restocking fee. NEVER WILL I SHOP THERE AGAIN !! And I had planned on spending some money on getting solar\/security lights. NOT HERE...BYE- BYE"

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

"Short nuts and bolts. \r\nWanted me to return after 3\/4 complete. \r\nSpent additional 24 dollars on workbench. \r\nNo not buy will cause problems."

"Short nuts and bolts. \r\nWanted me to return after 3\/4 complete. \r\nSpent additional 24 dollars on workbench. \r\nNo not buy will cause problems."

"Short nuts and bolts. \r\nWanted me to return after 3\/4 complete. \r\nSpent additional 24 dollars on workbench. \r\nNo not buy will cause problems."

"Short nuts and bolts. \r\nWanted me to return after 3\/4 complete. \r\nSpent additional 24 dollars on workbench. \r\nNo not buy will cause problems."

"I purchased a Digital Photo Sensor Tach\r\nSKU 66632. The photo sensor would read a stationary object as having a speed of over 760 rpm with no way to calibrate it. I returned to the store where it was purchased for an exchange. Before I completed the exchange I wanted to try the new unit in the store to save myself another return trip. All three units on the shelf were also defective as witnesses by the cashier and manager. I was then informed that there would be a 20% restocking fee if I wanted to return the defective item or I could exchange it for one of the other proven defective items. Seriously are these people insane? Sell me trash and then penalize me. Are they going to restock the defective item and sell it to another unsuspecting customer? If not why the restocking fee. I was willing to exchange it for a functional unit but they could not provide one. Then I am penalized for their failure and poor products. In my opinion they probably make more profit from restocking fees than actual sales. They have lost my business forever and I will relay my experience everyone I possibly can."