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Harbor Freight Tools Reviews

1.7 Rating 281 Reviews
15 %
of reviewers recommend Harbor Freight Tools
1.7
Based on 281 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How quickly does Harbor Freight Tools resolve customer queries?
(1 week ago)
Greater than 47% of reviewers feedback is Harbor Freight Tools resolves customer queries within an hour.
(1 week ago)
71.93%
Industry Average
I purchased a Steam Spray Clean machine from the Sandy store. I could not remember if I had purchased a warranty. I called & talked to Devon (sandy) who could not have been more polite and patient with me. First of all I was shocked to see that you give customers up to 90 days for a refund or an exchange! But I had bought a warranty so either way I was covered. I drove to the store, walked in no questions asked, I was in shock at the seamlessly, painless process! I sat pondering this in the parking lot for 2 minutes. I spent more time pondering it then I did actually completing the process. In fact, I have been at the McDonald’s drive-through for more time then what this took. Between the customer service Devon provided and really everyone of the Sandy Store & the 90 day refund/exchanges combined with the replacement warranty program, you have earned a customer for life!! I will also recommend Harbor freight to everyone I know!
- Mandy
Good experience and good service
- Anonymous
On Saturday evening, while wiring a plug and service panel lockout on my house, the power went out.
- Hubert Smith