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Harbor Freight Tools Reviews

1.6 Rating 222 Reviews
14 %
of reviewers recommend Harbor Freight Tools
1.6
Based on 222 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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How is Harbor Freight Tools returns process?
(1 week ago)
Greater than 88% of reviewers feedback is Harbor Freight Tools returns process could be better.
(1 week ago)
F

Returns - Difficult

0.00%
Industry Average
Bought battery charger and it did not even come on, when I returned it clerk asked if it was used ind I said I tryed but it wouldn’t come on. I was charged $8 for returning it, I could see if someone brings back something that works and then returns it maybe they used it first, but when something is defective I don’t thing there should be restocking fee it isn’t going to be restocked it’s going to be returned to manufacturer and I bet if they charged you a restocking fee you wouldn’t be buying from them
- Les
I found out that there is a hefty restocking fee on any returns. I've never returned anything, but I won't shop there now, in case I DO need to return, I would want all of my money back. Get rid of the restock fee, and I'll return.
- Anonymous