Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,135 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Carpet & Flooring made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A long wait for vinyl.and then floors sanded ready for vinyl, but it was not even in the country. Alot of misinformation.So another long wait. It definitely put my renovations on hold”

Helpful Report

Posted 7 years ago

We are really sorry for the holdup to your renovation. We are checking to see what has caused this situation but often product supply is out of our immediate control when coming from overseas. Kind regards Harrisons Customer Care

Posted 7 years ago

“I wish I'd paid more gone elsewhere and got better service. Dates booked to disrupt your home to lay carpet are fixed not fluid. If your contractors are overworked it is quite wrong to make it the clients problem.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We endeavour to do all installs in the time frames that we discuss with our customer. Apologies in this instance.

Posted 7 years ago

“Haven't heard back from Harrison's since they did a measure for blinds at my place. it's been almost 2 1/2 weeks haven't heard back from them.”

Helpful Report

Posted 7 years ago

“Seams extremely visible. Damage to my property. Appalling after sales customer service”

Helpful Report

Posted 7 years ago

“Poor installation”

Helpful Report

Posted 7 years ago

“Rude, condescending fitters. What's happened to " customer is right" attitude.”

Helpful Report

Posted 7 years ago

“Unreliable Contractor and Unprofessional franchisee”

Helpful Report

Posted 7 years ago

“The caret layers were less than average.They came back to repair a 4cm cut in the carpet. 2 lounge windows were left unlocked. The key was left in the front door- un locked.I received a call from Kelly whist I was in hospital with my 90 yr old Dad who is ver sick so was in no position to bargain and accepted offer of flyby points. I know Kelly tried very hard to get compensation as I ordered Carpet in Feb?The girls are amazing but the owner / manager needs to know when to cut his losses and respect the customer.my neighbour will now NOT use your company they are disgusted. thanks for this opportunity Kate Cameron 0211535579 .Many people at my work have heard about my experience... They will never use you....its the old story .. bad news travels. All over money :-(”

Helpful Report

Posted 7 years ago

“They did not advise about the very necessary floor prep required, and then when we raised concern about the different levels in the concrete floor, they had no idea about what was required. We had to call in another flooring company to fix it. AND the installer was terrible, we can see and feel join lines, they are chunks missing in join lines, it's a pretty bad job.”

Helpful Report

Posted 8 years ago

“The after service has been dismissive and we have a number of matters not resolved. Carpet was badly installed with a big untidy leap from kitchen to lounge. Also installers managed to damage the gib on my lounge, badly, and the carpet doesn't even join in one of my steps. I have rang and emailed the Cromwell representative/sales person inumerous times and it is very hard to get a straight answer from him if any answer at all. I'm looking for my legal rights as $9k is a substantial amount of money for my family to have such a cowboy job!”

Helpful Report

Posted 8 years ago

“The lino was laid in Nov 2016 with the wrong board underneath. The Harrisons agent although accepting my complaint as valid (the lino was mobile as the board was buckling underneath) never came to view the mess created by the layer. That lino remained in place untill mid April 2017 and not once did he come to my home to view this. The replacement lino was apparently faulty so I had to choose another lino and wait again for the third lot of lino to arrive . He then gave me the wrong balance owing on the lino and I had to give him the correct invoices. It was unprofessional from the time the lino was laid to 5 months later when it was rectified. I would not recommend Harrisons based on this experience. My lino was the worst advertisement for everyone that visited my home during that 5 months. And he never came to see the waves all over the kitchen floor I had to live with for that 5 months . When he got the invoicing incorrect at the end he said he needed a holiday as he had been so busy. Hardly my problem. He gave me a $200 discount in the end. His initiative not mine. Never again will I use or recommend Harrisons”

Helpful Report

Posted 8 years ago

“Everything we cancelled our order and got our deposit back which was a shame as we had had a great experience with harrisons at our previous house. We felt we were rushed into our decision and was not happy with the quote, after thinking about 3 days later we rang the agent (Earl) to ask to delay this order as we felt rushed and wanted to research it more, we were told we couldn't do this as the carpet was cut And on its way. We hadn't heard anything so the night before it was due to be laid we rang Earl and he told us R that there was a rely and the carpet wasn't even made , he had not told us the truth.”

Helpful Report

Posted 8 years ago

“Installers left my windows open so house wasn't secure and gate unlocked so dog could get out. They damaged my walls in the toilet as well. Also had trouble getting the right price for carpet. Got a price then sales person went back on it. Feel like the service was rude and pushy”

Helpful Report

Posted 8 years ago

“No contact”

Helpful Report

Posted 8 years ago

“Far too msny requests for feedback”

Helpful Report

Posted 8 years ago

“i was disappointed i did not get more advise and recommendations before purchasing the vinyl. ie practicality”

Helpful Report

Posted 8 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,135 reviews