Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.56

4.6 Rating 1,545 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,545 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kapiti Coast. We were very happy with the blinds and installation. However the service and communication was very poor. We paid a $1200 deposit a day after we accepted the quote. 10 days after the quote was paid we had a phone call from Janine, from admin asking if we were going ahead with the blinds. Here we were thinking our blinds were being made, but no. The communication between admin and the Kapiti Owner is obviously not good. The whole experience was disappointing, no communication what so ever throughout, except when I emailed to ask what was happening at different times. I would suggest to use the well known local firm, who I have used in the past, if you want someone that communicates and appreciates your business.”

Helpful Report

Posted 3 months ago

Hi Carolyn, We are sorry to hear about your experience. Thank you for reaching out and sharing your feedback, it is very important to us. We will contact the Kapiti Office and discuss the matter further. We do hope you may reconsider using us again for any of our other products as well. Kind regards, The Harrisons Team

Posted 2 months ago

“I purchased curtains through harrisons four years ago.The woman who brought samples to our house showed us two samples only and did not bring in anymore samples even though we were not really happy. Curtains turned up which were crooked along the bottom. I complained and they took them away to fix but still crooked all they did was press the curtains. The original women who brought samples and made measurements was not all all helpful and basically left it to the guy who hangs the curtain to sort out. Still hate my curtains and when I can affords to replace them I will using another company.”

Helpful Report

Posted 3 months ago

Hi Jenny, Thank you for reaching out and sharing your feedback with us. We are sorry to hear that you are not happy with the fabric selection after all this time. Your experience is very important to us, and we are genuinely sorry that we didn’t meet your expectations this time. Please know that we have taken all necessary steps to address the issue, and the business owner has devoted considerable time and effort to finding a resolution. We hope you might reconsider giving us another chance in the future. Thank you again for your time. Best regards, The Harrisons Team

Posted 3 months ago

“Cannot believe the effort Paula Youds made to make this a great experience. Her knowledge, kindness and willingness to go that extra mile (in her own time!) were a total stand out. Cannot praise her and her team highly enough.”

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Posted 4 months ago

“Friendly and knowledgeable. Provided some good recommendations and the finished product looks fantastic. There was a minor issue with one of the blinds being cut the wrong size but it was sorted professionally without any hassles. Overall, excellent service. Would use again.”

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Posted 4 months ago

“From start to finish Paula Youds was great to deal with. Friendly and great communication. Very happy with how they were made and installed. Definitely recommend. Thank you 😊”

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Posted 4 months ago

“The crew at Harrisons were amazing right from the start of my renovations. The team took their time and patience to explain everything to me and nothing was ever a problem. I would highly recommend them to everyone who is looking at renovating their home”

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Posted 4 months ago

“I had a consult booked no show. The consultant involved told me she would get back to me with a further date. Nothing. I consulted Harrison’s on a recommendation. Still nothing. Harrison’s need to get their act into gear.”

Helpful Report

Posted 4 months ago

Hi Sue, My sincere apologies for that. We will be in touch today to see if we can help you in anyway going forward. Kind regards, Customer Care

Posted 4 months ago

“Paula Youds was friendly and efficient . Regular effective contact made the process easy . Love the curtains”

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Posted 4 months ago

“I was nothing but impressed from the minute Sylvia came to measure our curtains. Sylvia was on time, professional, and very helpful. I was told an expectation right from the start when my curtains should arrive, and was kept up to date with regular personalized emails regarding the progress from Eliz. Again when it came to installing, Ruhan was on time, professional and did such a wonderful job hanging them. My son now has a wonderful warm, dark room!!! I will be using again and from my experience would definitely recommend.”

Helpful Report

Posted 4 months ago

“I purchased Roman blinds and a large curtain for the lounge. My windows are tinted. After one year light green roman blinds had fade lines and the large curtain main edge is turning yellow. I have friends with cheap curtains that have not faded. My expensive Harrison curtains look horrible when down and I’m not happy.”

Helpful Report

Posted 5 months ago

Hi Julie, Thank you for your feedback. All fabrics will fade over time due to New Zealand’s extraordinarily high UV. Over time sheers, fabrics and linings can become discoloured and or start disintegrating - this is perfectly normal and it means that they are doing their job in protecting the rest of the flooring/furniture in the home. You may notice that there will be fading in some areas and not in others, and this will be as a direct result of exposure to UV. Thanks, Customer Care

Posted 4 months ago

“Bright in colours and styles”

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Posted 5 months ago

“Very pleased with service received from Paula Youds who went the extra mile to provide a fuzzy client (me) with the curtains I wanted. Very good communication, timely delivery and excellent installer. Very pleased with overall service.”

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Posted 5 months ago

“Excellent service ...”

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Posted 5 months ago

“Great prompt service!”

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Posted 5 months ago

“House is warmer”

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Posted 5 months ago

“Not very enthusiastic or friendly or overly helpful but stuck to her job and did it efficiently enough. Mistake was made on installation when blind was incorrectly cut. Overall efficient service though.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback. I apologise that the service felt a little lacklustre. It is exciting to get new window furnishings and disappointing when those feelings are not reciprocated. I hope that you can relax and enjoy the products now. Thanks, Customer Care

Posted 5 months ago

“Fowler Homes Christchurch North has used Christina at Harrisons Christchurch a few times now, we find her and her team excellent to deal with. Her knowledge, solutions and recommendations are exceptional and her installs are completed on time with no issues. We would recommend her to anyone looking at window dressings for their home.”

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Posted 5 months ago

“We had Sarah come to our house. Extremely knowledgeable and great to work with. Very please with the Venetian blinds that were installed yesterday by your contractor who takes great pride in his work.”

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Posted 5 months ago

“Excellent customer service”

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Posted 5 months ago

“Sylvia was very responsive to my situation and followed through exactly as she said. She was well informed about the blinds and helpful when choosing the best type and colours. A pleasant and easy interaction to achieve a good outcome.”

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Posted 5 months ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,545 reviews