Harrisons Curtains & Blinds Reviews

Name: Harrisons Curtains & Blinds
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.56

4.6 Rating 1,583 Reviews

89 %

of reviewers recommend Harrisons Curtains & Blinds

Company Reviews

Metrics

Info

4.6

Based on 1,583 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Curtains & Blinds made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting from November 2024, I’ve emailed once & phoned 3 consecutive days & no response!!! I would have trouble recommending Harrison’s to anyone.”

Helpful Report

Posted 1 week ago

Hi Christine, Thank you for your feedback. I would like to touch base with you and arrange an appointment time. Please contact the customer care team so that we can help you. customer.care@hah.co.nz or call us on 0800 102 004. Kind regards, Customer Care

Posted 5 days ago

“I found Harrisons curtains service to be very friendly, efficient good quality fabrics and knowledgeable. Would throughly recommend them.”

Helpful Report

Posted 2 weeks ago

“Nicky Jane Interiors / Harrisons became difficult to deal with as we were not happy with the quality of our roman blind. After a 46 email thread with Nicky and all the excuses she did offer us a free black out blind to combat the light seeping though the stitching and the incorrect length of the blind. We will need to relace the blind as the quality is not good and I did explain we wanted something special of high quality for the one window. We also had two blinds made for our other room and we have not opened them as we are concerned for the quality of those too. It was a $2,000 bad customer experience for us. We did use Harrisons two years ago and Toni was amazing. The ceiling to floor double track curtains we got are perfect.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to give us your feedback. I am very sorry to hear that you have not been happy with your experience this time. I will contact the business owner and discuss this with her further. Thanks, Customer Care

Posted 1 month ago

“Harrison’s service is absolutely terrible. We booked an appointment with them, and my wife went to the site to get a quote for curtains. No one showed up, and after waiting for 10 minutes, she called the lady who had booked the appointment. She said it had been canceled, but no one ever informed us about it. It was a complete waste of time dealing with Harrison. I strongly advise against ever getting in touch with Harrison.”

Helpful Report

Posted 3 months ago

Hi Mukesh, Thank you for your feedback. I apologise for this disruption with your appointment. That is extremely frustrating and I understand that you are very disappointed. Unfortunately our business owner had fallen and broken her shoulder in two places which was the reason that she did not to attend. Our communication obviously did not meet your needs. We will assess this process and find ways to improve how to notify customers much quicker should incidents like this occur. Thanks, Customer Care

Posted 3 months ago

“Worst customer service - we have potentially encountered. Continually had to chase to see where we were at (and had to chase chasers and no one acknowledged our emails). Had a faulty blind motor, and still waiting to see when that's being replaced (yes chased again but nothing).....Also used Harrisons as we wanted the blinds to connect to our Alexa. We cant get it working, and was initially told we had to sort it ourselves. When we said that's not right, they said to try these steps, but still cant get it working.. (surprise, last email to chase a few days ago hasn't been acknowledge so don't know what's going on)”

Helpful Report

Posted 4 months ago

Hi Tim, Thank you for taking the time to give us your feedback. I have contacted the business owner involved and heard that you had not been contacted by the technician from Aspect. We apologise for that. I believe that we have ordered another motor for you from the suppliers and that will be installed next week. Thank you for bringing this to our attention. Kind regards, Customer Care

Posted 4 months ago

“Robyn at Kapiti was extremely helpful with the whole process for my sunfiltered blinds. All of my questions were answered. Great service.”

Helpful Report

Posted 5 months ago

“Yeah hi, I brought curtains and nets for my Lounge around Dec 2018. The net on the smaller window but still a good-sized window well the net just decentigated into it was like dry rotted after two years I just couldn't believe this happened. I wasn't impressed with it but the rest of the nets are good go figure”

Helpful Report

Posted 6 months ago

Hi, Thank you for your feedback. The job of window treatments is not only for privacy and asthetics but to protect your flooring and furniture from sun damage. It sounds like this window covering has done it's job and the strenght of our New Zealand sun has caused the curtain to deteriorate. The reason that only one of your curtains has been affected will be due to where it is situated and the amount of direct sun that it receives. That is why other windows which receive less hours of direct sunlight behave differently. Please let us know if you would like us to come and requote for a new solution for that window. Thanks, Customer Care

Posted 6 months ago

“I purchased curtains through harrisons four years ago.The woman who brought samples to our house showed us two samples only and did not bring in anymore samples even though we were not really happy. Curtains turned up which were crooked along the bottom. I complained and they took them away to fix but still crooked all they did was press the curtains. The original women who brought samples and made measurements was not all all helpful and basically left it to the guy who hangs the curtain to sort out. Still hate my curtains and when I can affords to replace them I will using another company.”

Helpful Report

Posted 7 months ago

Hi Jenny, Thank you for reaching out and sharing your feedback with us. We are sorry to hear that you are not happy with the fabric selection after all this time. Your experience is very important to us, and we are genuinely sorry that we didn’t meet your expectations this time. Please know that we have taken all necessary steps to address the issue, and the business owner has devoted considerable time and effort to finding a resolution. We hope you might reconsider giving us another chance in the future. Thank you again for your time. Best regards, The Harrisons Team

Posted 7 months ago

“I had a consult booked no show. The consultant involved told me she would get back to me with a further date. Nothing. I consulted Harrison’s on a recommendation. Still nothing. Harrison’s need to get their act into gear.”

Helpful Report

Posted 8 months ago

Hi Sue, My sincere apologies for that. We will be in touch today to see if we can help you in anyway going forward. Kind regards, Customer Care

Posted 8 months ago

“I purchased Roman blinds and a large curtain for the lounge. My windows are tinted. After one year light green roman blinds had fade lines and the large curtain main edge is turning yellow. I have friends with cheap curtains that have not faded. My expensive Harrison curtains look horrible when down and I’m not happy.”

Helpful Report

Posted 8 months ago

Hi Julie, Thank you for your feedback. All fabrics will fade over time due to New Zealand’s extraordinarily high UV. Over time sheers, fabrics and linings can become discoloured and or start disintegrating - this is perfectly normal and it means that they are doing their job in protecting the rest of the flooring/furniture in the home. You may notice that there will be fading in some areas and not in others, and this will be as a direct result of exposure to UV. Thanks, Customer Care

Posted 8 months ago

“I have had a quote which I reviewed and had amended (extra measurements taken). This took an inordinate amount of time and a few calls from me to organise. The second quote is incorrectly for two different fabrics. I understand that your representative is injured .. but communication is non existent. Messages left not responded to. I give up ... my dream of snowy white linen look sheers has gone down the drain. The best part of my $5,000 will stay in the bank and I'll get continuous ready made sheer from Spotlight.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback, I am so sorry that you did not enjoy your experience with Harrisons. Yes, the business owner was injured but I am sorry that her communication did not meet your expectations. We will work with the business owner to assess her processes and improve that going forward. Kind regards, Customer Care

Posted 10 months ago

“Very upset with the service I received when bringing up an issue. Upon installation, unknown black tar like substance was on the outside of the curtain packaging, my daughter had found this and put it in her month and on my freshly installed carpets. The installer had noticed this and tried to help, unfortunately what had happened, happened and when I brought this up to harrisons curtains and blinds, all I got was an apology and "what would you like us to do?" They feel no compensation is needed as I was able to get the staining out of my carpet after alot of time and scrubbing, not to mention an unknown substance was in my daughter's mouth which was brought into my house by this company.”

Helpful Report

Posted 10 months ago

Hi Samantha, Thank you for your feedback. We are very sorry for your experience. The business owner did offer to get a carpet cleaner in but you assured her that the mark was removed. We were concerned for your daughter but you also assured her that your daughter was fine. The business owner asked how she could help further but now we understand that it is financial compensation that you are seeking. Again our apologies. Thanks, Customer Care

Posted 10 months ago

“We used them for our new build curtains. Curtains "Looked amazing" But 1.5 years on the curtains hems were coming undone. there was only one stich holding them hem up on both curtains, ( the quality of workmanship was not good! Also the roman blinds are now all breaking as they only have ONE loop of stitching on each hole. if they had been made to a quality standard this would not of happened. I made contact on 5/09 2023 and got this response!! ""this is deemed to be wear and tear. If the seams had come down a few weeks after installation, we would fix it however as it's nearly 2 years down the track, we suggest you find someone local to repair these for you." (Harrisons on there website say they have the most robust warranties....) I then made contact a month later to the main branch who said this wasn't a good standard and they would be in touch... i then made contact again on 16/02/24 after no one getting back to me again, they said they will get someone to call me back and look into this.... hence me here doing a review and looking to take this further We spent a lot of $$ thinking that we would have a bit more than a 1.5year warrantee on our curtains and more than one stich to hold them hem up the Quality and customer service hasn't been good at all.”

Helpful Report

Posted 11 months ago

Hi Harley, Thank you for your feedback. I apologise that you have not been happy with the workmanship and customer service. As you can appreciate it is difficult to determine how products are being used in each individual home. We are given guidlines by the manufacturers that we base our decisions on. Thanks, Customer Care

Posted 11 months ago

“Most stressful part of the whole new build. Quality was very below what I was expecting from such a high profile business. 1 year to complete final instal. Very disappointed that 2 emails were sent to Harrisons to complain about quality and no reply to either. Where is your customer service? Franchisee very helpful at trying to remedy problems with the quality of curtains.”

Helpful Report

Posted 1 year ago

Hi Sharon, I was very sorry to hear that you have not been happy with your Harrisons experience. I am glad that the business owner was able to help you to resolve issues. Thanks, Customer Care

Posted 1 year ago

“Previously posted but now not able to find in the reviews. Absolutely disgusted & disappointed in our drapes we had made through Harrisons. They came to us totally creased & really looking second hand, even though they had been custom made by Harrisons sewing room. They looked like vertical blinds. We were told by Sheree that the creasing would drop out by the first Summer. We are now 2 years down the track & they're still badly creased. Roman blinds x2 both needed repairing. On initially contacting Sheree, she visited & attempted to steam iron a few curtains, to no avail. NO follow up. Would 100% NOT recommended at all. Very sad. 😪 Previous review, I posted photo proof.”

Helpful Report

Posted 1 year ago

“Worst ever”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. I apologise for your experience, we like to deliver excellent customer care to all of our customers. We now have a new business owner in this area. Kind regards, Customer Care

Posted 1 year ago

“Very disappointing - the workshop had 5 attempts at getting one Roman Blind right before (eventually) sending the correct blind for installation.”

Helpful Report

Posted 1 year ago

Hi Lindsey, Thank you for your feedback. I apologise for the experience that you had. I will talk to the business owner involved around what happened and review the processes around this. Thank you for bringing this to our attention. Kind regards, Customer Care

Posted 1 year ago

“Disappointing, the initial measure was incorrect, instead of replacing the curtains that were too short they altered them and they didn't match the other rooms, finally after me asking they remade one.The process from quoting to install took four months.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear about the delays that you had. I am pleased to hear that the product was re-made however so that everything is matching and looking good now. Sometimes delays with product and workroom capacity can slow things down. We always strive to deliver and meet our customers expectations whenever possible. Kind regards, Customer Care

Posted 1 year ago

“We certainly did not have a good experience with Harrison's curtains and blinds. Took three lots of curtains to finally get it right. Which was over six months. The first lot the hem was all over the place looked like an amateur I had sewn it. The second lot of curtains had no hem at all. We finally got the third light installed and no one even bothered to contact us to see if it was good or bad. The communication over the six months was terrible. We had a great experience with Harrison's carpets so we decided to go with Harrison's for the curtains even though they were quite a bit more expensive, I certainly could not recommend Harrison's curtains and blinds to anybody. We made a big mistake!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am very sorry that you did not have a good experience with your curtain purchase. We do strive for all our customers to have a good experience. It is disappointing for everyone when that is not the case. I hope that you are happy with the final product and we appreciate your patience. Kind regards, Customer Care

Posted 1 year ago

“Curtains firstly were incorrect. Completely different curtains put up and we didn't notice until the installers left were busy at the time. A bit difficult to communicate this to the provider who communicated by saying 'were they hung the wrong side' 😂😂😂. Then when they were remade and hung - too short! light can be seen coming out of bottom of curtains/. We were told when it was reviewed the installer would come and fix by lowering curtains but that was months ago so obviously not happening. Never again will we get Harrison's. If you look at curtain length trends they sit well on the floor which adds to their elegance and that is what we expected. We paid a lot of money for curtains we are not happy with.”

Helpful Report

Posted 1 year ago

Harrisons Curtains & Blinds is rated 4.6 based on 1,583 reviews