Name: Harveys Furniture
Rating: 1.37

“Worst customer service you will ever receive. DO NOT BUY ANYTHING FROM HARVEYS.. Sofa is 15 weeks late and they dont even care or try to help just lie and fob you off... Disgrace of a company...”

Helpful Report

Posted 5 years ago

“Ordered and paid for a sofa upfront. Big mistake never do this with harveys. Once they have your money customer service don't care about you at all. Our sofa needs a power supply for the electric recliner but was not with the order. 3months later and many visits to the store and multiple emails later and still no closer. Poor company stay well clear”

Helpful Report

Posted 5 years ago

“Let down on delivery after waiting 1 hour on phone I was told Harvey’s do not do express delivery as I was promised and is on my invoice and is postered all over store and on there website ,that they would try and source my suite to give them 7days so once again I am on phone trying to get some answers never ever again will I shop in Harvey’s”

Helpful Report

Posted 5 years ago

“Id give 0 if I could, absolute shambles of a company, 4 weeks late with the order still no idea where it is.. we was told 8 weeks max its now 12 weeks and counting. Ive spent 3 hours plus on the phone to the warehouse team and customer services in the last 7 days and nobody is bothered or offers any sort of help its just wait and see attitude... Nobody will put a manager on and they are very rude. AVOID this company, terrible terrible experience. My worst to date.”

Helpful Report

Posted 5 years ago

“This is the worst of the main furniture retailers and my advice is to stay away. The tactics used to sell products is misleading on price promises, making it difficult to claim discounts. Delivery staff really don’t care and when I took delivery of a sofa recently, my wooden floor was damaged but as the delivery men just said it wasn’t them, Harveys refused to pay to repair the floor, costing me over £300. This is just not right and I have heard of similar cases with Harveys.”

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Posted 5 years ago

“We have at last today 22/11 received our delivery today of a Versano sofa and matching footstool ordered in July. One delivery got cancelled at the last minute last week, not good. Now we have the goods however the foot stall has a Knick in the leather, on the top, right in the middle! Also one of the headrests has an indentation in it. Whether that will resolve in time who knows, depends how long something has been pressing into it. I have rung the store, they were not interested. I have rung your phone number to find I was in queue position 12! Either you are very short staffed or you have a lot of complaints. Funny how your before sales number allows you to go straight through but your after sales takes 2 hours of waiting in a queue!”

Helpful Report

Posted 5 years ago

“I cannot praise Harveys Wakefield enough for the great service we have received from them, particular mention must go to Yvonne for her excellent help. Would recommend anyone to shop here.”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM HARVEYS: I'm very disappointed with a large leather sofa unit and two seater sofa purchased from their Sorento range. As soon as the sofas were delivered we thought they weren't as comfy as the ones we sat on in the showroom. Within days the leather had stretched and the arms didn't have enough padding so you can feel the wood. Now here's the tricky point, because we wanted to go into the showroom and look at the sofas we sat on and purchased based on their look and comfort, we had just gone over the 30 days cusomer rights act by 2 days. So we had no option to agree to Harvey's sending out a technician to inspect the sofas. His only finding in the report was the arm needed padding as he agreed the wood had come through. Not wanting to agree to a repair, we thought it would be reasonable to expect Harvey's to replace the inferior sofas as they are not the quality we had seen in the showroom. So they said they'd send out another technician and this technician surprisingly found no faults, strange 2 different findings. So we comissioned our own independent technician, his findings are surprisingly different So I've just rang Harvey's Customers Services to discuss the issues, firstly he said their reports showed no manufacturing issues so the case was closed. I pointed out that that cannot be true as the first report highlighted the lack of padding on the arm, he then reread the report and said, oh sorry I made a mistake. I then told the advisor that I had called to inform Harvey's we have our own report highlighting issues, his response, we cannot accept your report as we only deal with our own company's associated technicians. Strange that eh. At this point he refused to pass my call onto a senior person or manager and shouted at me constantly repeating himself to the point I couldn't no longer speak to him as he was making me feel very anxious, so I passed the call onto my husband. If anyone at Harvey's wishes to listen to this call it was on 06/11/19 at 12:06. I have the advisors name, which I feel would be unfair to name on here.”

Helpful Report

Posted 5 years ago

“Pleased to see the Sun are on your case Wait until the BBC report you”

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Posted 5 years ago

“Absolutely disgraceful company... we are one of the lucky people who received our furniture on aug 30.... However the quality would make MFI look good. From the day we received our furniture we have had bolts drop out, bolts missing, table rails fail.... the suite is of second rate built, pleased to see the customer service matches the dining room suite!!! We are having to replace the whole suite... in fact to be honest I do not think even a replacement would suffice ... I would advise anybody to really avoid this company and spend your hard earned money on furniture that is SAFE, installed correctly.... We are finding that Harvey’s are not interested in talking directly to their customers, they will only text you when it all goes wrong.... please check out the many pages on Facebook of people complaining!!!! A very very disappointed and let down customer time and time again!!”

Helpful Report

Posted 5 years ago

“Absolutely disgraceful company... we are one of the lucky people who received our furniture on aug 30.... However the quality would make MFI look good. From the day we received our furniture we have had bolts drop out, bolts missing, table rails fail.... the suite is of second rate built, pleased to see the customer service matches the dining room suite!!! We are having to replace the whole suite... in fact to be honest I do not think even a replacement would suffice ... I would advise anybody to really avoid this company and spend your hard earned money on furniture that is SAFE, installed correctly.... We are finding that Harvey’s are not interested in talking directly to their customers, they will only text you when it all goes wrong.... please check out the many pages on Facebook of people complaining!!!! A very very disappointed and let down customer time and time again!!”

Helpful Report

Posted 5 years ago

“Avoid Harvey's I have a leather sofa from them or hasn't been upholstered correctly it's a recliner with two seat cushions within weeks one side that I sit on most it started to sink in the middle and doesn't support me properly, when I informed Harvey's they sent an man to inspect he said I should try bashing the front of the leather seat to get it back into shape its laughable and will not work because the springing inside and infill cannot support me I weigh 13 stone, Harvey's use a contract company to come inspect and the man was hopelessly trying to con me, so Harvey's use a contract finance company to for the payments and their stores are there to display the goods were you get the sales patter, avoid Harvey's they are dodgy just like the sofa they have supplied to me.”

Helpful Report

Posted 5 years ago

“Never ever buy from Harveys i ordered and paid for a £3000 corner sofa on April i got 2 extra seats put in it just before delivery i was telephoned to say the suite was damaged and my order would have to be remade after terrible customer service attitude i decided to fone the store i bought it from they wer very helpful but my suite had to b remade so it will be another 12 weeks i wasnt even offered a loan of suite i had to ask so they sent me a horrible couch i had to make do with this for 3 months phone call after fone call i was getting angry with customer services so i decided just to wait then id keep getting txt messages nearly every week saying my suite was ready and when i phoned it was a mistake after 6 full months i finally got my sofa the only decent people working for Harveys wer the 2 delivery men so nice and a sales person called Mark who worked in the Paisley store . So anybody going to buy from Harveys id keep as far away from this store as you possibly can”

Helpful Report

Posted 5 years ago

“Very bad quality products and rude customer service!!! AVOID AVOID AVOID”

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Posted 5 years ago

“Where to start completely agree about not going there wish we hadn't ,shocking customer services cannot get through to them and store don't want to know .Total rubbish . Spent £1200on a corner unit ,one of the arms bubbling up and starting to split ,customer service answer was could you have cleaned it wrongly or have you been leaning on it to heavily .???? Where do they get these people. !! Still awaiting answer of what to do about it been waiting 3 months and not answering e-mails anymore either Will never shop here again .”

Helpful Report

Posted 5 years ago

“very bad customers service , don't buy from Harvey's, I got L shape sofa out of size ,different dimensions then what they offer and they say with manufacturer tolerance.”

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Posted 5 years ago

“Awful substandard products and dreadful customer service. 2nd sofa arrived defective. They sent a man out to examine the sofa. He said that they didn't fit together as the connecting bar was bent. No response from Harveys so I called customer service who said there was nothing wrong with the sofa and I would have to psy for an independent report!!!”

Helpful Report

Posted 5 years ago

“ordered 2 sofas back in December and have been trying to get them delivered for months with out success, and now today have been told they are not letting me have them as ive taken to long, even though i gave lots of possible dates. i have decorated my room around these sofas and i am fuming, will never use HARVEYS again”

Helpful Report

Posted 5 years ago

“0 out of 10,,, order 2.5k settee on understanding it would fit thro doors , took measurements and was promised it would be NO problem , even supervisor said the delivery men were experts and would takes doors off if required, waited nearly 3 months for delivery and due to my wife's mother being ill I had day off work ... woke at 634am to be told delivery would be 9-11am . On arrival I said are you taking doors off .....NO was answer , we don't do that........ I am no joiner but I had to try take bi folding doors off as they stood watching complaining they only get so long for delivery.... a furniture is fantastic ,,,, the sales people are down right liars . If my wife had been here not me we would not have been able to take delivery having waited and paid £2500 .... Disgusted doesn't cover what we both think ...... Never ever dealing with Harvey's again . After care is non exsitant .... Disgusted from stockport”

Helpful Report

Posted 5 years ago

“I would have given no stars but did not have the option. Ordered sofas 13/01/19 from Tollgate store, still waiting for the 3rd suite to be delivered as the last two were damaged, also the style has changed so had to revise our order to fit room. I have been told by Harvey's customer service that the suite was in there distribution centre on the 5th Sept, have sent emails, been to see the manager of store & numerous phone calls & still no suite. I have asked for our case to be escalated higher, still nothing. I am now taking this further. I would NEVER recommend as customer service is non existent & nobody seems to be able to resolve or care.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Harveys Furniture Reviews