Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,382 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,382 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery. Great item. Would definitely use again.”

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Posted 4 years ago

“Gorgeous product, great price and really quick delivery.”

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Posted 4 years ago

“Easy to order, very fast delievery! Recommended.”

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Posted 4 years ago

“Recieved in good time and fitted in the seats fine.”

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Posted 4 years ago

“I ordered a Teletubies Po toy for my baby twins and was happy to see it was on sale with Hello Baby. The price was good and delivered in a few days. Unfortunately, the product packaging arrived dirty to touch when I unwrapped it. I was left with black dirt on my hands and on the toy. It seemed it had been stored on a warehouse shelf for a long time. When I unpacked the toy I had to immediately clean it with boiling water and sterilising fluid as there were dirt marks in multiple places on the toy, some of which could not be removed. The packaging where the toy was sat was also scratched so I think this had been sat for a while and moved around a lot. I wrote to Hello Baby to highlight this and supplied pictures to which they apologised for the state of the item and would review their packaging procedures. The only reason I did not send this item back and ask for a refund was because I really wanted it and sending items back can be an inconvenience when buying online. If I had bought it from a shop I would have taken it back for an exchange. Customer service was good, packaging and state of item not good, product good value for money.”

Hello Baby 3 star review on 13th July 2020

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Posted 4 years ago

“Great price, speedy delivery even during Covid19 times. Good availability of products. Will definitely purchase from Hello Baby again”

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Posted 4 years ago

“Prompt response to order and delivered promptly, in protective packaging.”

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Posted 4 years ago

“If I could give no stars I would. I purchased 3 items on May 11, 2020. It is now June 28, 2020, and I have still not received my order. I have repeatedly contacted customer service. I continue to receive generic responses asking me to continue to wait additional working days. I understand that this is a challenging time, but two months seems like an AWFULLY long time to wait, particularly because when I purchased these items the the shipping estimated was 10-15 days. This is particularly upsetting as these items were birthday gifts for my niece, who has now been waiting a month and a half for her gift. The emails that continue to ask me to just be patient are grating. I’m kind of done “continu[ing]to be patient”.”

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Posted 4 years ago

“Delivery took 6 weeks, I was told it would be 10 working days ie 2 weeks!”

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Posted 4 years ago

Hello, We're really sorry to hear that your item was delayed. Unfortunately due to the disruptions caused by COVID-19 a lot of our international parcels got delayed. The postal and courier services had a hard time coping with the increased amount of items being shipped. The situation should be improved now. Kind regards, The Hello Baby team

Posted 4 years ago

“I was charged and my item “shipped” 42 days ago. It never arrived.”

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Posted 4 years ago

Hi Alli, We're really sorry to hear that your item hasn't arrived. Unfortunately due to the disruptions caused by COVID-19 some of our international parcels got lost. Please get in touch with our customer service team who will issue a full refund for your order: customerservice@hellobabydirect.com Kind regards, The Hello Baby team

Posted 4 years ago

“First of all, this "Tell us how we did" email was addressed to "Mychelle" (the recipient of the gift) instead of myself who actually purchased this gift that has still not arrived. I ordered this item on April 20th and received a confirmation and an email that my order was shipped out April 21st. As this was a gift, my friend informed me on May 8th that she has received nothing. I reached out to Hello baby and they said that due to the pandemic, things are taking longer than usual so I said ok. On May 10th, I got another email saying my order has been shipped. It is now June 5th (coming up to almost TWO MONTHS and still my friend has not received this gift. When asked for a tracking number, Hello Baby could not provide one. Totally frustrated with how Hello Baby is handling this missing purchase order. Customer service and satisfaction is not a high priority apparently.”

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Posted 4 years ago

“Ordered a child seat for my bike recently. It got delivered even before the 8 days promised on the website. The customer service team has been in touch, no problem. Can't wait to go for a ride!”

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Posted 4 years ago

“I ordered and cancelled my order the same day (about 5 minutes in between) I asked for a full refund. I got an email saying that I would get one but 10 days later and I still haven’t got my money back. Starting to think it’s a scam. No one replies to the Facebook messages although they are on it posting things. I wouldn’t buy from this place due to the lack of certainty and communication. They clearly don’t care about keeping a regular clientele. If you’re not going to give me my refund at least send me my things that I ordered. I feel robbed of my money.”

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Posted 4 years ago

Hello Casey, Thank you for your message. I had a look in our system and found that you messaged us from another email address: caseybright4321@ My colleague replied back to you there saying that the transaction failed for your order, so you weren't charged for it. He also provided a screenshot from our payment system confirming this. if you require further assistance with your order please get in touch with our customer service team from the email mentioned above. Kind regards, The Hello Baby team

Posted 4 years ago

“This took forever to be sent to me. I just got it yesterday and it isn’t even the correct item. This spout allows spills to happen. Why in the world would I want that?”

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Posted 4 years ago

Hello Alex, We're sorry to hear about your experience. I had a look at your order and I can see that we received your order on 19 Apr 2020 at 22:25 and was dispatched and collected from our warehouse the following day at 15:39. Unfortunately due to the current situation a lot of our international shipments are delayed. After a percel gets collected by our courier the parcel is beyond our control. Please get in touch with our customer service team to arrange for a replacement or a refund for the incorrect item that we sent. Their email address is: customerservice@hellobabydirect.com Kind regards, The Hello Baby team

Posted 4 years ago

“Loved it great quality”

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Posted 4 years ago

“Great company with great prices and great products. Thank you for helping me find the perfect umbrella for my daughter.”

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Posted 4 years ago

“the order's arrived”

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Posted 4 years ago

“Ordered with Hello Baby during the Covid 19 pandemic. Delivery took over 2wks to Ireland but just as I was starting to get concerned the products arrived. Everything was in perfect condition and we are very happy with our purchase. Will use Hello Baby again in the future. Thanks”

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Posted 4 years ago

“Livre en anglais et non spécifié dans la description. Déçue”

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Posted 4 years ago

“3 weeks later and we have not received this order! Not at all happy with you folks!”

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Posted 4 years ago

Hello Baby is rated 4.4 based on 3,382 reviews