Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,596 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,596 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

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Uber Support 1 star review on 6th January 2025

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Anonymous // 01/01/2019

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“PTA nhi kon sa map lagate h ye log 40 km ka 61 km kr Diya. Worst experience”

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Posted 5 months ago

“I deleted my Uber platforms and wanted to share my experience after driving for 10 years with Uber. Tonight, I was transferred 7x to address one issue because there wasn’t a Manager at the office. Uber knowingly takes advantage of their employees from sending out delivery ride requests for less than $0.25 a mile. I have had plenty of $2.00 orders for over 20 miles of driving. If I decline the request, my acceptance and cancellation percentages get docked. I have received Walmart order requests to show up and find that the store is closed. After reporting this issue again with Uber on 07/20/2024 at 1:14pm, Anne stated this issue has been reported by drivers before and Uber has no control over the Walmart orders sent on THE UBER app… this type of business preys on their employees to pick up their slack, fair warning”

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Posted 5 months ago

“Thank you Sherod ( Oswego NY)You were fast, pleasant and you have a clean vehicle. I would absolutely wait for this driver ( if it is an option)if he had another fare. Thank you so very much for your speedy service”

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Posted 5 months ago

“Why is it so hard to get in contact with Uber or for them to reply to messages and then they don't read the message properly so for one simple problem I have to write 50 messages to them .”

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Posted 5 months ago

“I wish the ratings were in Black Holes instead of stars. I'd give it 5 for sure. Absolutely the worst customer service. Which is a complete misnomer. There is absolutely NO service, and they treat their "customers" with disdain. I've tried and tried to give them my money, but apparently mine isn't worth their time or attention. After trying to order a ride and having my payment method declined "Try another payment method: We are unable to process the selected payment method for this trip. Please select a credit or debit card issued in the US." when, of course, the 4 different payment methods I have attached to the app are all in good standing and all issued in the US, I contacted "customer service" through their chatbot and it's been two weeks of them saying "we'll escalate this and have someone contact you via email". 1 guess as to how many emails I've received? I'm happy to take my business elsewhere.”

Uber Support 1 star review on 19th July 2024

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Posted 5 months ago

“Uber support is so inaccurate that it's grammatically impossible. They are literally worse than useless. They cause more harm than good. They just do not care about drivers or customers AT ALL”

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Posted 5 months ago

“Very bad experience with Uber ride I strongly not recommend to anyone to take ride with Uber specially outside India because when ever any issue they didn't respond well and even not communicate with us and driver also. When ever there is problem they didn't provide contact of driver”

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Posted 5 months ago

“Uber allowing drivers putting negative reviews on passengers because of no tipping is perverted. You should pay them more, not the customers!”

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Posted 5 months ago

“The worst experience of support and anything related to that meaning they are opposite of that 46 minutes. Delay with a video appointment. Not solving any problem and always begging for good reviews and preaching smiley faces showing you like. You're an idiot and beg for a 🙂 instead of solving your problem. They say we send you a link but they never do never responsive and sometimes even very rude.”

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Posted 5 months ago

“Very terrible customer support. You are forced to talk to a bot while being given limited issues to choose from. Even when you state your issue you might get a how to instruction and the call ends”

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Posted 5 months ago

“Uber is terrible. Downloaded the app, used it once 6 months ago and it worked great. Used it again from the same airport to same destination as I did six months ago and I was asked to verify my ID (I already have an acct). I was stuck in an airport, running around taking a photo of my ID in various places, trying to avoid glare, getting contrasted backgrounds to maybe make the image 'pop' better, etc. Ended up asking airport personnel to help. Had a kind gentleman trying the same things I was....he couldn't get it to work, either. There was no button to actually upload the image to their app. Frustrating. Called Uber for help and the help portion of their automated menu was "visit uber.com." Couldn't speak to a person. I called back and connected to a rep to book a trip so I could ask a person what to do...she would not help. I explained the situation and asked if she could advise (no harsh words) and she simply hung up on me. Ended up calling a taxi - didn't cost much more and I highly recommend this option to people! Will do that going forward instead of Uber. Would behoove this company to have help on the spot with technical difficulties. I was left in the lurch without a ride and in the moment when you're reliant on this service, that really sucks.”

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Posted 5 months ago

“Lost my flipping account over small issues that can easily be talked over”

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Posted 5 months ago

“Uber's customer service is beyond useless; their delivery guys are a joke, stealing my package, and Uber has the audacity to claim they have no policy for this! Why even bother offering a service you can't manage? Switching to Ola ASAP, at least they might get it right.”

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Posted 5 months ago

“Until you get rid of Eric Cartrite i will not be using uber. Anyone who wishes deat on someone for their politics is scum. Period.”

Uber Support 1 star review on 18th July 2024

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Posted 5 months ago

“Driver support is mind numbing and led by people who should be doing anything but support. Turned me off to the entire platform, and they constantly rob their drivers. Go anywhere else!”

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Posted 5 months ago

“I needed to download ride receipts for insurance. You cannnot talk to them on the phone only messages. After two messages they do not respond any more.”

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Posted 5 months ago

“Your Uber driver Juan has done a illegal kidnapping back in November 2023. Uber was suppose to have done a investigation within 24-48 hours but has not. Time ha over lap on their time. Well it is time to reach out to a lawyer, because the driver pick up a lady and DID NOT drive her to her destination. Told her to get out in the rain, them charged her $34.17 for the trip. Uber and their company is responsible for their customer safety. The lawyer will have their own investigation on this matter for this illegal kidnapping. SEE YOU SOON uber!”

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Posted 5 months ago

“They give polite responses, which are probably generated automatically. When a real problem is reported, they can't solve it, refuse to escalate to the next level (claiming they are the highest authority), and close the conversation if they don't get a response within two minutes. Following up requires explaining everything from the beginning as if they don't have a record of the previous chats.”

Uber Support 1 star review on 17th July 2024

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Posted 5 months ago

“This driver stole my phone and UBER helped him cover it up.”

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Posted 5 months ago

“What went wrong is you guys have put a Pathetic Idiot on your payroll! I don’t care what side politically you are on NO ONE should wish another individual to be killed! Eric Cartrite you are a sick, disgusting, soulless, sorry excuse for a human being! What if someone said that about your father? Do you ever stop to think before you open your dick sucker? May you find God soon and pray that he gives you guidance to find out how to love others that don’t share your views! You have the freedom of speech but to wish dearth is on an entire different level! You must be mental! I will be deleting my Uber app and using Lyft.”

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Posted 5 months ago

Uber Support is rated 1.1 based on 1,596 reviews