Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,590 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 1,590 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless people working Uber sport they don’t know what r they doing and job descriptions”

Helpful Report

Posted 3 months ago

“Uber is a filthy cheap cheating company. Read about what they did to the injured couple in New Jersey. I will never use Uber again, for anything. Risk is too high.”

Helpful Report

Posted 3 months ago

“As a driver, I am so very disgusted by the ridiculous contradictions of the company. It even states in their guidelines that they actively seek feedback to help them improve the service.. so when I got an email from Uber telling me that a customer didn’t receive their order and that I need to review the Community Guideline and I should supply photographs when a customer had requested to leave their order outside.. I read the entire Community Guidelines and it has nothing to do with delivery photos.. but my main issue, sometimes the app literally doesn’t give you the option to add a photo graph when you select the confirmation of delivery. If the app lets me take a photo, I ALWAYS take a photo, but there are occasions that the option doesn’t appear in the app.. so they can’t recommend I take a photo when their app doesn’t let me… it made me furious.. so I messaged Uber Support. I got bounced between at least 11 different representatives over 3-4 days, receiving the SAME copy and pasted vague useless response to refer to the Community Guidelines.. even when I demanded to be transferred to a supervisor, I got the same copy and paste rubbish…”

Helpful Report

Posted 3 months ago

“Most of Uber support are so stupid and lame, i got different answers every time I called. Now uber is deducted my background fee several times, the total fees is $34 divided into two deductions $17 each, but uber is deducted the $17 three times so far..”

Uber Support 1 star review on 4th October 2024

Helpful Report

Posted 3 months ago

“If I could give a DOUBLE ZERO I would. I haven’t used the app in awhile and when I saw a buy one get one free at teriyaki madness for a 2 large 2 protein bowl I got it and drove 25 minutes to veg one bowl that looked like dog food. And Uber pretty much said too bad deal with it. There’s no refund for something I paid for. I’m so tired of being robbed by Uber”

Helpful Report

Posted 3 months ago

“They need not allow drivers to rate innocent riders one day for asking a driver to not go 20 over speed limit. Before it was because I’m a cautious woman that’s not super chatty at all, esp to strangers. Simply polite. And I tip decent. It’s so silly a rider is rated as drivers carry way more responsibility but I’m scared to speak up to them as I know they will rate me portly. Uber does not fix ratings. They give standard replies and makes me look bad to next driver as well as potential longer wait times. This is crazy and needs to stop. I’m currently seeking alternative transportation”

Helpful Report

Posted 3 months ago

“Being a customer, I'm trying to figure out the price of an Uber trip compared to taxi. The taxi company just gave me a price. Uber says, "Sure thing, but first, I need to know every detail of your life, so we can fill your inboxes with nonsense and then sell it to the highest foreign bidder". How about you be a corporate leader, and add a simple calculator on your website that potential customers can use to decide if they want your service? I mean, really it would be cheaper than losing millions of customers that are tired of constant spamming from useless companies. Thank you for not listening.”

Helpful Report

Posted 3 months ago

“I’ve been using Uber for both rides and Uber Eats for a while now, but my recent experiences have been very disappointing. My last ride took more than an hour to get home, and it was a nightmare — though not the driver’s fault at all. The real issue was with the Uber app. The app kept showing confusing directions and mismatched pick-up and drop-off information. The driver first picked up one rider, then the app added another rider to the route. After dropping the first rider off, we couldn’t find the second rider due to the app’s confusing instructions. The map kept changing, and neither the driver nor I could figure out what was going on. The other rider kept calling the driver and shouting at him, which was unnecessary and made the situation even more stressful. I felt bad for the driver since he was just following the app’s directions, but everything was so poorly handled. On my phone, all I could see was "co-rider drop-off" without clear pick-up info, which made it even worse. This isn’t the first time I’ve had issues with Uber. I even canceled my Uber One membership because of poor service and unresolved issues. Uber’s support has been lackluster, and it feels like they don’t care about resolving customer concerns anymore. We’re paying a lot for these services, and it’s frustrating not to receive the quality we deserve. Uber needs to fix its app and provide better service because, right now, it’s just not worth it.”

Helpful Report

Posted 3 months ago

“I got disappointed service from Uber. They are charging $11.29 from my Account without inform me and giving any reason. When I inquire it and informed that I need a solution for that simply they disconnected the Call. This is a big fraud and they steal money from the innocent people.”

Uber Support 1 star review on 2nd October 2024

Helpful Report

Posted 3 months ago

“I will not ever use Uber because the fine print agreement signs your liability rights away. Lawyers and business people screw people over unfairly and think by winning and making money unfairly is ok (e.g. the Mom, Dad, and daughter who used Uber when their Uber driver wrongfully ran a red light and caused a tragic accident; But the family could not sue because the 16 yr old daughter had signed a separate long-worded Uber Eats clause that invalidated her or anyone in her family to sue Uber. Not fair and we should not ever trust Uber or lawyers that enable this unfairness.”

Helpful Report

Posted 3 months ago

“Takes ok long to find drivers. Drivers are always cancelling trips within 5 minutes of arrival. And this is after you’ve been waiting for sometimes 15 minutes or more.”

Helpful Report

Posted 3 months ago

“Uber is one of the worst companies to work for they've acted my account many times for no probable cause. We Uber drivers deal with some crazy people who threaten Our Lives who disrespect us and because we stand up for ourselves the drivers are penalized my Uber deactivating accounts. Preventing people from making a living under pain their drivers I have proof which I will be posting. Somebody needs to create a different driving app to support drivers better. Uber doesn't appreciate what bus drivers do. I'm glad Latisha James the da out of New York sued him for $325 million now I'm trying to get the Attorney General's office of Arizona to do the same. Here's a ride I had out of the airport the only paid me $7 and charged the passenger $19 I barely got paid 40% when they're supposed to pay 60%. Please somebody do something about this this company is pure scum”

Uber Support 1 star review on 1st October 2024

Helpful Report

Posted 3 months ago

“The first time my Life uber No good company airport to downtown 20 mile payment 5 Dollars not more Driver”

Helpful Report

Posted 3 months ago

“I didn't realize Uber commits fraud thousands of times a day. How? They charge you more than the quoted price. I was quoted 92.74 and they charged me 128.10. After reading reviews, I found this is a common practice with Uber. BEWARE!”

Helpful Report

Posted 3 months ago

“Useless. Dont reply. Legal action will follow”

Helpful Report

Posted 3 months ago

“Uber in Poland is really cheating with the price for a ride. They show you a smaller price when ordering and then then suddenly when you arrive at the distination the price as gone up with 33%. They refuse to return you your money. In other cases they put Sunday/evening tarif on when driving on normal working days - specially if you speak english.”

Helpful Report

Posted 3 months ago

“Uber driver Shakeel Totally froud thief, This guy is proud with my family, cab booking and drop both time fare is 273 but his took 365 from family without show his phone , and now used abbusing word talking with me, cab no. TO924DL7909F an his mobile number is 9654560440, #Uberowner”

Uber Support 1 star review on 30th September 2024

Helpful Report

Posted 3 months ago

“I ordered food and expected it at the time that was quoted. After 15 minutes after that time I called the driver who SPOKE NO ENGLISH!!! Chat online-joke No way to speak to anyone at Uber or course. Never got my food. Called my bank and told them not to pay it. Uber is the worst!!”

Helpful Report

Posted 3 months ago

“Worst company ever, rude customer service, never sorted my issues, I literally hate them”

Helpful Report

Posted 3 months ago

“Absolutely horrible service!! Ordered from Uber eats and my order was incorrect when it arrived. Reached out to customer support and provided photos and I was refused a refund without any reason given, was only given auto generated responses, and was told all I can do it leave a review on the restaurant and delivery person. What good does that do me! They do not care about genuine customer service at all! They only want money. I still want my money back for my incorrect order.”

Helpful Report

Posted 3 months ago

Uber Support is rated 1.1 based on 1,590 reviews