Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,840 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 1,840 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 13th March 2025

Uber Support 1 star review on 2nd March 2025

Anonymous

433

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very poor customer service, you can call or talk to a live person, and if you are lucky to talk to an agent he talk to you as he is God .”

Helpful Report

Posted 4 months ago

“discussing that Uber and lyft have raised there prides because the drivers got a raise I take a few times a day it’s not right that customers have to pay for a raise they have to give there drivers I’m going to have a pitshion and have people sight it we should not have to at for raises.”

Helpful Report

Posted 4 months ago

“Takes ok long to find drivers. Drivers are always cancelling trips within 5 minutes of arrival. And this is after you’ve been waiting for sometimes 15 minutes or more.”

Helpful Report

Posted 5 months ago

“I live in Texas. So few driver speak English that is insulting while living in America for my whole life. We speak English!”

Helpful Report

Posted 5 months ago

“HALF OF YOUR UBER EMPLOYEES/WORKERS/DRIVERS DO NOT KNOW HOW TO EVEN USE THE APP. AND THEN THEY BLAME US, THE CONSUMERS FOR NOT COOPERATING. AND THIS IS WHY MOST OF THE TIME THIS APP GIVES ME HEADACHE. ORDERING SOME PACKAGE IS A HEADACHE.”

Helpful Report

Posted 6 months ago

“There is no Uber support. I cant find a place to talk to a rep or even leave a complaint. I have to jump thru hoops everytime. This is why I started taking taxi cabs again. Find other ways, they're actually cheaper”

Helpful Report

Posted 6 months ago

“Can use please stop hiring drivers that dont speak english. Had an incident tonite was at laundrymat and the driver went to the Verizon store next door which was closed, expected me to carry my bags over there i guess then instead of turning around on Franklin Ave he backed up 50 feet with cars beeping at him. Id rather take a taxi for close places like the laundrymat that was very dangerous”

Helpful Report

Posted 6 months ago

“At 7:37 am, I scheduled a ride with Uber. The app responded with "arrive by 7:57 am"...then found a driver that was 7 mins away, so I book it. 3 minutes later, I checked to see where the driver is and the wait time is now 9 minutes. I texted the driver about 10 minutes into the wait and asked 'Are you close?' and got no response. For 23 total minutes, the app stayed on that 9 minute wait time, so I canceled. The app, if you can believe it, responded to my cancel request by mentioning that the driver was on the way. On this day, I ended up arriving to work an hour late.”

Helpful Report

Posted 6 months ago

“Now a days uber service is getting bad day by day. Chauffeur are not ready to take easy way they are taking route which h will increase the ride amount. In are paying for that route also where is no traffic or jams. They want to ride only their easy way. It might be passenger get late to reach there destination. At the time of booking ride the amount show different and what we are paying in different. Chauffeur are taking unnecessary route to drop passenger. Plz uber either route your maps account or ask chauffeur not to cheat passenger. Uber support not ready to understand us also not helping . My concern plz refund what ever extra amount charged.”

Helpful Report

Posted 7 months ago

“Always happy with Uber service except for this last trip. I had never been to the location before and the driver dropped me off around the corner at an alley entrance. In a lot of pain from a dental urgency and I wouldn't have found the place in a timely fashion if I didn't have my cell with me. VERY poor customer service with this driver.”

Helpful Report

Posted 7 months ago

“The fact you can’t talk to anyone including the driver …even when you have a “call” feature on your app no one answers. I was I the “ Uber LYft” pick up zone with 3 other people in a small airport. This lane was about 50 feet long and Driver could not “find me” ?? Inconsistent service, questionable business practice, horrible customer service”

Helpful Report

Posted 8 months ago

“Hunt ,our driver, never showed in spite of our tracking data. We live in Royal Palm Florida and after 20 minutes..we left or would miss our flight..We were charged 25 dollars for cancellation fee. After numerous texts to our contact..no response..”

Helpful Report

Posted 9 months ago

“Do not trust them when they talk about discounts, particularly for the ride sharing. On their website, in app, on google, and when you book they talk about 20% discounts for ride sharing. This is not accurate at all. The most discount they have ever offered me is < 3% at max. Usually it is only $1. The drivers are great but the company is not. In addition to the issues with not keeping to their claims if you need to contact them for support it can be incredibly difficult. When you do make it to support they want screenshots of things from the past (so screenshot everything if you ever even remotely think you might have and issue). Though, even with screenshots there isn't any options in the chat with support to send screenshots. If you don't send screenshots they will not respond nor will they help you. So, in reality you probably won't get any assistance with things like this.”

Helpful Report

Posted 9 months ago

“I placed an order with McDonald’s on 24/5/24 and they messed up the order again!!!! On using McDonald’s virtual assistant I was advised to phone Uber eats when it was McDonald’s fault . On speaking to one of your advisers I only received a refund for the cheapest item when the item that I didn’t receive was certainly not £2.88 . I was asked to stay on the line and do a review which I certainly didn’t feel like doing after getting home late, not receiving all my order, being hungry and having to stay on phone to get a refund which wasn’t adequate anyway . I’m so appalled I’m removing Uber one and my app . The only consolation was that the adviser was friendly .”

Helpful Report

Posted 9 months ago

“Today I was driving down a street in Mattapan when a Uber driver dropped off and them picked up two different customers while parked in the middle street. The car and license plate is uploaded.”

Helpful Report

Posted 9 months ago

“First of all I paid a price for a driver being said 4 min away. I get a driver saying they’re 8 min away. Ok I can deal with that. 2 min pass then driver cancels and I get another notification saying my new driver is 10 min away! Driver took the longest 1 min away I’ve ever seen. When she finally gets there she’s on the phone and her car smells of weed! She then presumes to drive in the opposite direction of where I’m headed ( to work by the way) and takes the long route! Omg! Weather it’s Uber/Uber eats, I seem to almost always have some type of issue. I use this service 6-7 days a week almost 2times a day. So you can imagine how upsetting it is when a good chunk of hard earned money is going out!”

Helpful Report

Posted 9 months ago

“Price gets higher each day and wait time gets longer. Corporate Greed at its finest. This use to be such a great business to use. I am disappointed to say I will not be using or recommending Uber anymore.”

Helpful Report

Posted 9 months ago

“Uber charged my account for a ride that I didn’t take and no one was able to help me figure out why I was charged! It honestly sucks. I’ve never had a problem with Uber before and now I’m starting to have one.”

Uber Support 2 star review on 17th May 2024

Helpful Report

Posted 9 months ago

“Was given a pickup location, went to it and waited way passed indicated time, find driver was given a different pickup location and when I didn’t show cancelled ride and I was charged for not showing up. Contact with Uber was useless”

Helpful Report

Posted 10 months ago

“Rode with Uber 2.1 miles 7 minutes and charged $43.00 will be searching other options”

Helpful Report

Posted 11 months ago

Uber Support is rated 1.1 based on 1,840 reviews