Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,589 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

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Anonymous

Anonymous // 01/01/2019

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“I was very disheartened by the service of your app. I booked a maruti suzuki dezire, the driver name is Hemanta parida. I waited for him like 6to 7mins and after that he told me that he can't reach to my pick up point because he thought his car won't pass through the route. I told him that even FORTUNER, HARRIER kind of cars coming to our appartment but he cancelled my trip. For that I was very late for my appointment, So I m very disappointed. My request and a honest review to the app developer that please charge something to those kind of drivers who doesn't give their best to the service for which they will have to think twice before cancellation.”

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Posted 2 months ago

“I have had multiple orders from fast food places messed up and they never gave me refunds for them, they always gave me a runaround, absolutely ridiculous”

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Posted 2 months ago

“Even it doesn't deserve 1 start but still I don't have any option. Uber charged me for old trip but I was already paid for it as after trip end there was no option to pay through uber app so I transferred amount to cab driver's personal account and after 8 months it again charged me for old trip as I didn't paid through app. But this is uber's fault that allows his cab driver to accept money in his personal account and uber doesn't update the status for trip charge that amount paid instead they will charge it on your next trip.This is how uber provide service to their customer. Does customer's review is taken seriously ?”

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Posted 2 months ago

“I am giving Uber a one star review because I picked up delivering for Uber and the app gave me a promotion that was supposed to only be in New York and California. I feel like this is very dishonest for Uber and I don't know if I will keep delivering for them. Sad that there wasn't a good resolution for this issue”

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Posted 2 months ago

“I reported the same issue for a week straight no one help me they do not care about the workers at all @!!!!!!!! Still haven't received resolution or help ..they do not care about your status..I am a Dimond driver btw!! No help at all”

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Posted 2 months ago

“Never get Uber one with them they just gonna steal you and fool you I have very bad experience with them when you order they give me a price and the moment you receive the item they charge you extra be careful. They are professional thief.”

Uber Support 1 star review on 17th October 2024

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Posted 2 months ago

“The driver was excellent but I am not getting my shared ride discount. I have a membership and I always choose share ride options to discounts. My last 8 rides I haven't gotten the discount and I don't know why very disappointed in the Uber system. I will be cancelling my membership.”

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Posted 2 months ago

“Uber has charged me twice for tolls that have been suspended due to hurricane Milton. The tolls were suspended on 10/7/2024. I was charged tolls on 10/8/2024 and on 10/16/2024. Many businesses gouge people during hurricanes, Uber is just one of them.”

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Posted 2 months ago

“I was chatting with Sarla regarding my ride fare, she couldn’t understand what i was saying, she ends the chat when i repeat my question. Very rude and unprofessional”

Uber Support 1 star review on 16th October 2024

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Posted 2 months ago

“I got price gouged for a short ride yesterday. My friend was charged less than 1/3 than me, even though we booked our rides to the same destination and 5 minutes apart. Nearly $40 to ride a little over a mile. DAMN YOU UBER”

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Posted 3 months ago

“I can't get ahold of anyone, your 833 number just hands up after you select option 3, i placed a ride request which was 3 hours away, i never got a response from the app, then eventually it couldn't find a driver, so it canceled itself, so I requested 2 more times then it placed a hold for my entire paycheck close to $800, there is no way to actually talk to someone and the chat was only answered to certain things just couldn't get an answer on when they will release my funds. MY ENTIRE PAYCHECK IS GONE AND HAD TO DO THE DRIVE MYSELF, with no definitive way to find out when will I get my money back”

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Posted 3 months ago

“Uber making billions, cheating both drivers and riders and keeping shares as it untouchable. Uber drivers offered the best cars, and amazing services while Uber decreased the fare which wasn't enough in the first place due to inflation and prices of gas and maintenance which increased. This is slavery and we will never let it go”

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Posted 3 months ago

“This company has terrible services ! I am asking for a refund and they are refusing to assist !”

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Posted 3 months ago

“discussing that Uber and lyft have raised there prides because the drivers got a raise I take a few times a day it’s not right that customers have to pay for a raise they have to give there drivers I’m going to have a pitshion and have people sight it we should not have to at for raises.”

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Posted 3 months ago

“Uber as a company cheats, lie, scam drivers out money, and support job is to lie with a flat face, Infact, they don't have any authority to do anything meaningful. They are so bad to do or understand anything, intentionally, to discourage drivers not call again. Lately, Uber have got emboldened to cheat, steal, lie even more ferociously, that a blind and dumb person can see it, accept our government who have created this monster 👻. See below real-time pics what they are doing to the driver, pics says it all.”

Uber Support 1 star review on 14th October 2024

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Posted 3 months ago

“I cannot believe what Uber has become. Just another scam Company to take your $$ via Subscription. No Clear way to cancel! No one answers the phone! Just goes to show you... they never have enough $$$ always want more. You just lost this customer. I wish you luck in the future.”

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Posted 3 months ago

“I have been trying to get my Toyota Camry as a vehicle I can drive to work in. It has been over one week and no response. When I call they send me to AI. This is a terrible company to work for if you need help as a driver. As an employer they should be ashamed of themselves.”

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Posted 3 months ago

“I ordered a ride and the driver did not come to my spot, this happens in blue water shopping complex, on the 13th of October at about 18:42pm the driver said he can't come to my place that I should locate him , meanwhile locating the driver might cost me more time and I ask him to cancel the ride he refused .. because I was also trying to cancel it from my end as well but it wasn't cancelling , when I finally cancel the deducted almost half of my money I was very mad..... I was stranded to go home due to insufficient funds.. my wife had to book another ride from her end... When I got home I called the customer service which they later credit part of the money to my Uber wallet which I am not impressed because I needed it back to my account not my wallet to refund my wife , it really spoilt my day... Bad experience and the rate at which uber deduct charges that is in explainable is very very ridiculous”

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Posted 3 months ago

“Very bad service as autos doesn’t book during rainy days Auto guys should be sued for not booking the ride if vacant”

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Posted 3 months ago

“Brutal. Do not support drivers. Just repeat.”

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Posted 3 months ago

Uber Support is rated 1.1 based on 1,589 reviews