Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,595 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,595 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“Manipulative, lazy, and handle critical problems by either lying or endlessly transferring.”

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Posted 4 months ago

“PLEASE, don't to use them! Super overpriced. Biden fee!”

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Posted 4 months ago

“What support, they don't do nothing to help. They run background checks randomly which keeps you from driving until the background check is complete, no kind of heads up or nothing, which is done by chekr, and they take from 3 - 7 days...so I can't work for those days losing money. We should be reimbursed or something. Pay is low and getting lower, customer service sucks, and there are ppl who shouldn't even have their cars on the road, all wrecked and barely running but drivers like me, 4 years in with new cars and excellent ratings are always treated the worst.”

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Posted 4 months ago

“Do not under any circumstance Uber package delivery. The driver stole my package, it was hard af to get in contact with and Uber support who literally did nothing.”

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Posted 4 months ago

“Getting ahold of them is like pulling teeth. They charged me an Airport fee even though I wasn’t at the airport, I was being picked up from my job at Amazon. So I wanted a refund of $2.00. They gave me $0.02 of Uber cash. Then, wasting more of my time I tried to clarify. They refuse to make it right and there is absolutely no way to call them which would just be more of a waste of my time. People should just use Lyft.”

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Posted 4 months ago

“I’m going to Vegas looking to schedule pickup at airport and ride to hotel they are charging a reservation fee and a booking fee.WTH isn’t that the same thing. I will never do Uber”

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Posted 4 months ago

“Uber knows its becoming large, so the support experience has gotten worse. Support agents deliberately waste your time asking for information which should be in the app. The app itself gives misleading ETAs, and even 'guarantees' such as Latest Arrival Time don't mean anything. Terrible app, terrible service, terrible employees”

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Posted 4 months ago

“Worst customer service ever”

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Posted 4 months ago

“Uber taking extra charge for wrong turns based on km but the route map is bad then again showing the same route , then the fair also taking based on extra..Not acceptable. Sometimes getting bad misbehave drivers. Booking time showing as 182 then on reached it will become 205..what is the exact reason..? Reply me..?”

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Posted 4 months ago

“They don't help you through to get Uber car rentals they expect you to know everything, and you can't get help they don't communicate with each other it doesn't make sense uber and their people they connect with for cars should communicate together to help people get cars and not make it so difficult and tell people everything they need to know about the process to get one or at least call the companies for you and get you the vehicles themselves that would make better sense”

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Posted 4 months ago

“Worst app with worst service that's it. While booking cabs drivers itself cancels the booking won't recommend to use this app.”

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Posted 4 months ago

“Worst experience ever.. never resolve my problem. Would never use Uber again customer service is not helpful and the drivers don't drive safely. Best use Lyft or another means of transport.”

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Posted 4 months ago

“I had to pay an cancellation fee for an issue which wasn‘t even my fault to begin with. Now they demand for me to pay the fee AGAIN. I can never use Uber again (i don‘t want to after this experience but still) because i most definitely won‘t pay it twice. Especially since it wasn‘t my fault. The customer service is not helping AT ALL.”

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Posted 4 months ago

“Their is no support.We have to call A call center in the Philippines(A country where Uber is banned) and speak to people that were never trained by or even seen anyone from Uber they are given scripts to read to us and have no ability to do anything at all.Sad that the company takes 70%+ of every fare (far more during surge)and we can't even get help when we need it.”

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Posted 4 months ago

“I am deeply disappointed by the abysmal customer service provided by Uber, which has been nothing short of a nightmare in addressing unauthorized charges on my account. Over the past month, I have been shuffled from one representative to another without any resolution in sight. Despite my repeated attempts to resolve the issue, Uber continues to deduct monthly membership fees from my account, even after I have explicitly requested them to cease. Their rationale that a friend or family member may be using the card does not excuse their lack of action. The card is under my ownership, and if I have formally requested the payments to be halted, Uber should comply without passing the buck back to me. It is alarming to note that I am being forced to pay for services I am not using, which is a clear violation of consumer rights. I urge Uber to rectify this matter without further delay and take responsibility for their disregard of customer service.”

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Posted 4 months ago

“Eveything! Uber sends generic responses and closes chats before resolved. Pay gets docked - can’t explain it. They do not role anything- I figured out and replaced my own issue where there kept saying everything ok on our end”

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Posted 4 months ago

“Paid for food, didn’t receive chips. Got a $5 voucher which was then taken away. Support used same automated responses each time I contacted them. After hours of their “specialized team” reviewing my issue they decided I was not charged more and closed the issue. This happened about 5 times each time with the same response. Finally the support agent wrote something different. I could barely make out the broken english making up a response that strayed outside the script. They then closed my issue again as if I could understand the broken english that apparently resolved my issue.”

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Posted 4 months ago

“Can't book any trips, I am on my holiday in Brazil. For weeks waiting on Uber Support, no one helps or reaches out. Most horrible company ever.”

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Posted 4 months ago

“(laughing face) Well, I* lost my phone in an Uber. Had a horrible time trying to access the driver, so I did no less than 4 requests for assistance on the help line (again laughing even harder face) and was told yes it went through, a rep will call you about your concerns within 24 hours. That was 2 days ago (rolling on the floor laughing now). You do realize contract employees are still representing your company right? and you complete LACK of customer service is unacceptable. I would have given no stars. Also the foolish help line, which I had someone in Canada on my compatible device getting into the account I had trouble with, only to be told that they need the verification from the LOST PHONE to be able to access the log and contact the driver. Hope you guys understand the problem with your non-existent customer service and 1) fix the problem and give customers some confidence in your customer service and DON"T have everything go back to verify information on THE LOST/STOLEN PHONE! Can't do a picture because I have NO PHONE!!!!!”

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Posted 4 months ago

“Fares are ridiculous for a 3 mile trip ..not even 7min drive. Customer support is no help and i was given 3 diff numbers to help with my issue and all three keep saying they cant help and i gotta use chat which doesnt help cause i need a human being”

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Posted 5 months ago

Uber Support is rated 1.1 based on 1,595 reviews