Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,589 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“They deactivated my account for the stupidest reason and won’t even look into what happened or rerun a background check even tho I know for a fact there was an mess up the people that do the background check even agree and Uber won’t do anything about it”

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Posted 2 months ago

“There is NO way to reach out to Uber in writing to solve an issue! We will NEVER use Uber again! They are thieves and make it difficult to settle an issue!!”

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Posted 2 months ago

“Uber drivers consistently discriminate against female physicians and when you contact uber they don't take any action, instead would listen to the drivers and decrease your rating. Reaching uber customer service takes zillion steps. Even once you do, they just copy paste company statements and policies and have no real human interactions. Very unprofessional service. I gave up on uber rides and now only do lyft. I was still using ubereats occasionally, now even that I would never do. I placed an order and notice the address was changed by uber based on location automation, so tried to cancel it within secs of ordering. I was directed to customer service who took 15 mins after connecting only to say they can neither cancel nor refund as the new address is not within the store's limits. Guess what he never even asked me the new address! So very unprofessional. Please don't use uber until they fix these issues.”

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Posted 2 months ago

“They charged me $5.00 more than the agreed amount due to the restaurant not having accurate pricing for my order. Once i reached out to customer support, they refused to refund me for canceling. Mind you, I canceled within 30 seconds of my order because of how deceptive it was. They don't have a customer service phone number and their chat support is of no help. It's difficult to chat with someone and they purposely pass me off without answers. This company is terrible”

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Posted 2 months ago

“More drivers . And the prices are too high especially in the morning and on weekends”

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Posted 2 months ago

“I got a dangerous driver that was on his phone and came close to hitting 2 cars! They said my ride wasn't eligible for a refund instead they put $7 in my uber wallet! I didn't ask for you to find a way to keep the money in your company, I asked for a refund for getting a dangerous driver!!!!!! I have been trying to get a refund since the 18th of Oct. They continue to ignore me I literally haven't gotten a response for days now!! I'm deleting the app and downloading lyft they're cheaper anyway I'm so disappointed in your company please do better!!!!”

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Posted 2 months ago

“Scammers who never deal with the issue. I'm sick of ordering and paying for food that I rarely recieve, and if aid do recieve it, it's always cold or wrong!. Uber holds no accountability, the lazy and RUDE drivers holds no accountability... so usually my family is left hungry and out of pocket. I hate this company with a passion! Even paying for a monthly subscription doesn't get you any better treatment! I've used uber one for 2 years and what a waste of money that has been!”

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Posted 2 months ago

“American boycott Uber. They are not refunding bad service. This a corrupt company”

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Posted 2 months ago

“Worst customer service of any company I’ve ever dealt with.”

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Posted 2 months ago

“Uber sucks I canceled a ride and they still charged me $6. I would not recommend the Uber experience for anybody. If you have a depend on Uber for a ride then maybe but if you don't have to I would not recommend it”

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Posted 2 months ago

“I like delivering for Uber and making the customers happy BUT sometimes the pay isn't worth it and if you have to cancel a delivery because something is wrong with the system at the restaurant,out of food or somebody else picked the order up you DONT get a reimbursement for wasting your gas going across town.”

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Posted 2 months ago

“The driver crashed into my wall and… The driver crashed into my wall and drove off, reported to the police and I am now taking court action, customer service is no use at all they deny everything however I have full CCTV footage. Make sure you take it all the way if they are in the wrong, and do not let them wear you down the BS, thanks Ian”

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Posted 2 months ago

“Uber’s customer support is over seas and the representatives are RUDE!! They are not helpful and are in a hurry to get off the phone. Uber needs to do better. This is totally unacceptable.”

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Posted 2 months ago

“Is the worst service I have in my life. The support team dance you around and everyone have a different answer for you and never a resolution. They made you believe that they have a solution for your situation, but not is to keep you there wandering what is next. If I can give them half the star that will be my rate for them.”

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Posted 2 months ago

“Uber is a FRAUDULENT car share company! The things they charge you is really UNNECESSARY & OUTRAGEOUS! These are the charges: WAITING, RESERVATION, CANCELLATION, DISTANCE & TIME! On October 5th 2024 I requested Uber & price that I received & agreed was $43.29! After my ride was completed it was $72.40! Uber said the reason was trip was taking too long but what does that got to do with me? This is not my problem it’s the driver problem! K asked Uber to give me refund from difference of $72.40-$43.29= refund of $29.11 but they refused! Uber said I asked too much refund in the past! The reason is because Uber overcharged me! This isn’t first time Uber overcharged me. Don’t ever take Uber! This company needs to be shutdown PERMANENTLY so it won’t rip customers off! I’m disputing with my credit card company & if it doesn’t work then I will make a complaint to ATTORNEY GENERAL!”

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Posted 2 months ago

“Uber has become too expensive. Taking advantage of customers. It costs more than renting a car.”

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Posted 2 months ago

“Uber is the worst company to work for they exploit the drivers and customers they charge over charge riders and pay drivers less as possible and make you drive the worst route to destination which are not efficient and comfortable smooth drive which customers prefer working for uber is like modern slavery their service is rubbish for drivers and riders they only care about filling their pockets and taking advantage of the drivers and customers.”

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Posted 2 months ago

“Literally was charged twice for rides I never took, made one and cancelled it two seconds I made it and was charged a cancellation fee of THE ENTIRE AMOUNT. Because I inconvenienced the driver that doesn’t even get the money from the cancellation nor had even started heading my way. Literally OVER $50 taken from my account in less than 2 days. I’m going to Lyft and DoorDash. Uber eats was garbage. They took over $200 on “ACCIDENT” then didn’t even refund my full amount back after saying they would and said they were gonna call to confirm. All of which I have on video THANKFULLY. Now this and they have no customer support so you can’t even get help. Yea, I’m done. HOPEFULLY the Uber I get tomorrow will actually be on time. Y’all can’t get the drivers here having me late almost every day. But can SURE charge my card for something I shouldn’t have been charged for anyway.”

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Posted 2 months ago

“After, tonight two drivers I gave them a follow instructions. I told them to call me and I will be at the admissions building. Both of them did not follow instructions, and took my 30.00 out of my account. Plus when I got a hold a customer service..they refused and being nasty for me to speak to a manager. Before drivers named are Paul and Angela. Rest of the people are totally immigrants and stole my money and charge me 7.00 on both drivers for canceled. All I can say with them. They are a common theif.”

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Posted 2 months ago

“Today I order the food for my team . The guy left the food outside the hospital and somebody messed up with the food . I contact the Uber customer they were saying they can give 10 dollar credit . First of all it’s unprofessional secondly the girl jasleen she end the chat without resolving my issues. And than another customer support guy was chatting .he did same things . They should give us new order .”

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Posted 2 months ago

Uber Support is rated 1.1 based on 1,589 reviews