Hemming & Wills Reviews

Name: Hemming & Wills
Rating: 4.65

4.7 Rating 171 Reviews

91 %

of reviewers recommend Hemming & Wills

4.7

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could leave 0 stars I would. Ordered a table and bench set in JUNE and am still waiting for delivery. Received a call from the delivery company last week telling me they were outside my house, unfortunately I was at work because I had received NO information regarding this from either the delivery company or Hemming and Wills. I was then emailed saying they are sure the delivery company would have informed me, extremely rude email to receive given how patient I have been over the last months. I have received not even one telephone call to get this sorted, I am driving all communication and I am still no further in having a confirmed delivery date for my items. Over £1000 I have spent on a table which I am yet to see. I don’t understand how difficult it can be to reschedule the delivery? I will be contacting trading standards as this is completely unacceptable. I am also keen to highlight I am a Nurse working on the front line during the pandemic, so my time is precious , on top of this I am also pregnant and do not need this stress. Completely unacceptable from start to finish. Also extremely frustrating to read other people’s tables are being created and delivered yet mine is apparently sat in a warehouse somewhere and I am being ignored?!”

Helpful Report

Posted 3 years ago

Hello, we're very sorry to hear about the issues with your order. We've added to the delivery team to help ensure more support is available for arranging deliveries and we're glad delivery is now re-arranged for you on Friday. It was also good to speak with you today to discuss your concerns further and provide you a goodwill gesture in light of the issues. We look forward to completing delivery of your order shortly. Best wishes, Chris @ H&W

Posted 3 years ago

“A few problems with delivery and communication that needed ironing out, however this was discussed with Chris and matters like these will be addressed going forward. The reclaimed furniture is beautiful, a real focal point in the room, love it.”

Helpful Report

Posted 3 years ago

Hello Eve, we're very sorry to hear about the issues with your order. There was unfortunately a human error following the additional items added to your order and also it seems there was a communication error as to when delivery of these items can be accepted. We'd have tried to speak with you today about your order to help further resolve your concerns and will try to make contact again. Best wishes, Chris @ H&W

Posted 3 years ago

“Great customer service from start to finish. Would definitely buy from Hemming & Wills again. Our table arrived earlier than expected and was assembled for us. Hassle free.”

Helpful Report

Posted 3 years ago

Hi Francesca, thanks so much for your kind review. We really appreciate it and we're so pleased that you're happy with our service. Thanks again, Chris @ H&W

Posted 3 years ago

“Both the goods and the service have been faultless. Our dining set arrived yesterday and it’s absolutely stunning, so worth the wait to have something specially made. But more than that, can’t thank H&W enough - I placed the order while still living at our old house and in a ditzy moment forgot to mention the change of address when the team called to organise delivery. When they pulled up at the old house they could easily have said it’s not their problem, unloaded it there and and left me to deal with it but instead they agreed to bring it to me at the new address (a 50 min round trip) and made me feel like it was no trouble at all. The chap who delivered and built the table was so friendly and kind, which made me feel a bit less mortified! Can’t recommend enough.”

Helpful Report

Posted 3 years ago

Hi Heather, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 3 years ago

“Our experience with Hemming & Wills couldn’t be more positive! The website is easy to navigate and clear and we were able to easily choose our items with confidence. Delivery was on time and communication with customer service was prompt, friendly and professional. The quality of our new furniture is exceptional and we will most definitely be placing more orders in the future!”

Helpful Report

Posted 3 years ago

Hi Victoria, thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Cecilia @ H&W

Posted 3 years ago

“My reclaimed table arrived and it’s perfect! My delivery was later than expected due to COVID etc, but the customer service about this was fantastic. Easy installation and has changed my kitchen space completely. Couldn’t fault a thing.”

Helpful Report

Posted 3 years ago

Hi Claire, thanks for the kind review. We're glad that you pleased with your furniture and we're so happy you've had a positive experience. Best wishes, Cecilia @ H&W

Posted 3 years ago

“Excellent produce and excellent service. The time frames were communicated and stuck to. Was really happy that H&W even assembled our table and bench on delivery.”

Helpful Report

Posted 3 years ago

Hi Andrew, thanks for the positive review. We are so glad you are pleased with your furniture and we really appreciate you taking the time out to share your experience with us. Best wishes, Cecilia @ H&W

Posted 3 years ago

“I'm really disappointed with the service we've received from H and W. We had our table and bench delivered on the 12th May which was damaged. We reported it straight away and were advised it would be 4-6 weeks for a new one. We are still waiting over 4 MONTHS later. We've sent various emails and I was even told it was being delivered over two weeks ago so I waited in all day on my very valuable day off and no table and no contact made by anyone. I appreciate times are a little difficult but this is just completely unacceptable.”

Helpful Report

Posted 3 years ago

Hi Amanda, I am so sorry for your poor experience and have been investigating this today. The team have been in touch by email to help get this resolved, and assure you every measure is being taken to ensure this gets sorted. Best wishes, Becky @ H&W

Posted 3 years ago

“Sublime service from Hemming & Wills from day 1. Customer service second to none. Great, effective comms and a lovely customer approach with a little twist of humour. Blown away by our reclaimed table and bench and the Eames style chairs just give it a contemporary kiss. Wonderful stuff. Thanks so much x”

Helpful Report

Posted 3 years ago

Hi Jayne, Thanks so much for taking the time to leave such a lovely review. We're so happy you've had a positive experience and so glad you love your new furniture! Best wishes, Becky @ H&W

Posted 3 years ago

“Good service .. a long delivery time but it actually came within the timescale. Customer was very good too.”

Helpful Report

Posted 3 years ago

“I’m genuinely so upset that my table came through looking nothing like what I ordered and nothing like the standard of finish I can see in any of the other reviews. Hemming and Wills have said this finish is within their accepted tolerance and have been, in my opinion, very patronising about my appreciation of reclaimed wood. Natural imperfections are one thing but big gashes in the wood is another. The Steelwork was full of oil when it arrived and H&W also felt it was acceptable to write my name in marker pen on the underneath of the table. But apparently this is all acceptable to them! My mind has been blown! This is not acceptable for me or anyone else I tell about it! However, I’ve been told there’s nothing that I can do about it so instead of the beautiful contemporary style table I thought I had bought, I’ve now been landed with a battered old table that wouldn’t look out of place in my local pub! Thanks for the shoddy service and false advertising on this occasion!”

Helpful Report

Posted 3 years ago

Hi Suzi, I am so sorry to learn you are so upset with your order. I assure you we have at no point tried to patronise you or invalidate your opinion. Whilst I can understand your point of view, we do aim to be as transparent as possible on our website about the imperfections that can be expected with Reclaimed wood, and the features of your table are of a similar standard. The reason we provide this information is to manage expectations fully, as no two pieces of Reclaimed furniture will ever look the same, and it is the wood's past life that gives it the character and charm that makes the pieces so unique. I can see the team have been in communication with you throughout your order process and I am truly sorry you have felt the need to leave this review, but I hope you can understand our position. Best wishes, Becky @ H&W

Posted 3 years ago

“Whilst there were unforeseen issues with our order (outside of Hemming & Wills) control, we could not be happier with the general service and compensation offered for the prolonged delays. We have since received our order and are completely satisfied with the furniture.”

Helpful Report

Posted 3 years ago

Hi Ben, Thank you so much for bearing with us through a period of delay and we're so glad your furniture was worth the wait! Thanks for taking the time to leave a review, as a small business it means the world to us :) Best wishes, Becky @ H&W

Posted 3 years ago

“A table we can now all eat around, without the need to pull in a few random chairs! Thinking about family traditions, eating as a family, everyday is certainly one of them. Eating has always been a family affair, food has always brought us all together. For as long as I can remember we always, without fail, sat and had a family meal in the evenings... So, the tradition continues...living away from family we don't get everyone sat around the table as often as we would like but now when we do, we can do it comfortably 😍😊💗. I always like to support small, ethical and sustainable businesses when I can and Hemming and Wills have been absolutely excellent. Beautiful craftsmanship and fantastic customer service. Thank you so much to @hemmingandwills for the gorgeous handmade, UK made, sustainably sourced table, bench and Charles Eames chairs @charleseames Dinners at mine 😊😊😊💗”

Helpful Report

Posted 3 years ago

Hi Joanna, Thank you so much for leaving such a lovely review! We're so pleased our furniture can help bring people together and create wonderful memories. I've shared your kind words with the team and the pleasure is all ours! Best wishes, Becky @ H&W

Posted 3 years ago

“Received our dining table, bench and chairs within the time frame quoted. Delivery driver was very helpful. Our dining set is just perfect and well made. Expect table and bench to last years. Well worth the wait!”

Helpful Report

Posted 3 years ago

Hi David, We're so pleased you love your new table and bench and have passed your comments along to the workshop :) Thanks so much for leaving a review! Best wishes, Becky @ H&W

Posted 3 years ago

“What a Beautiful Table We ordered a reclaimed wood table, the customer service was second to none with quick checks on bench size and colours. A quick check on suitability of delivery date with the table assembled on arrival. Would definitely recommend to anyone wanting a bespoke feature table.”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks so much for your lovely review! We're so glad you love your furniture and hope your new table will be host to many happy memories to come :) Best wishes, Becky @ H&W

Posted 3 years ago

“There was an issue with our table being delivered (manufacturer went bust) but Hemming and Wills were proactive in resolving the issue and had the table delivered as soon as they could. Couldn’t fault their service and the table & bench look fantastic.”

Helpful Report

Posted 3 years ago

Hi Charlotte, We're so glad you love your new furniture and thank you for bearing with us on the delivery! Best wishes, Becky @ H&W

Posted 3 years ago

“A fantastic company who were easy to contact and responded in good time. Absolutely love our table and even more pleased that it was delivered at an earlier date than expected.”

Helpful Report

Posted 3 years ago

Hi Katie, Thank you so much for your review and we are so glad that you love your table! Best wishes, Becky @ H&W

Posted 3 years ago

“My delivery took longer than expected due to covid however I was kept up to date, customer service within your company is superior to furniture companies I have previously used. The products are fabulous.”

Helpful Report

Posted 3 years ago

Hi Mark, Once again apologies for the delays experienced but thank you for taking the time to leave us such a positive review, we really appreciate it. We're so glad you love your furniture! Best wishes, Becky @ H&W

Posted 3 years ago

“Great customer service, super helpful providing updates because of delays due covid. The product is amazing, the UX to buy on the website is great and the team is super helpful”

Helpful Report

Posted 3 years ago

Hi Isabelle, Thanks so much for your review and we're so glad you're happy with your purchase! Best wishes, Becky @ H&W

Posted 3 years ago

“I had no issues with the item I ordered or the delivery. It was even put together for my by the guy who delivered it and was weeks earlier than originally expected. Highly recommend.”

Helpful Report

Posted 3 years ago

Hi Rebecca, Thank you for your recommendation and we're so pleased it's been a good experience! Best wishes, Becky @ H&W

Posted 3 years ago

Hemming & Wills is rated 4.7 based on 171 reviews