Hermès Reviews

Name: Hermès
Rating: 1.54

1.5 Rating 206 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

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Metrics

1.5

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Hermès 1 star review on 6th October 2022

Kate B

Anonymous

Anonymous // 01/01/2019

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“they trow parcels over the gate when there is a sing to hand it in at a neighbor and not throw it over the gate as the dog will have it for breakfast”

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Posted 6 years ago

“Did not deliver the parcel. Shit.”

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Posted 6 years ago

“nice service”

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Posted 6 years ago

“Waited over a week for some pillows delivered, because they “don’t fit in the car”. Also ordered two packages from USC, same day, collected at the same time, one got lost and the other arrived fine. Can’t contact them at all, and they won’t register something lost or an issue for seven days. They must cost companies so much money”

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Posted 6 years ago

“Worst delivery service ever I order online a lot and every time hermes comes along as delivery option I always got problem with them... Terrible”

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Posted 6 years ago

“Brilliant.. never had ANY trouble with this company. Delivery driver always very polite.. always within the time scale and has never once left anything over a hedge or garden gate. 5 star service!”

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Posted 6 years ago

“Terrible service no real meaningful solutions and not only that the drivers seem to think it appropriate to offer false promise wouldn't use this company by choice ever”

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Posted 6 years ago

“Standard delivery selected to be delivered within 3-5 days. But even after 7 days not yet received. Their online tracking system last update 4 days ago, so not helpful. They don't provide customer service over the phone as can't find customer service contact number so stuck with chatting with there representative which seems has no real-time information about the status of the parcel. Very poor service and very disappointed.”

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Posted 6 years ago

“They are a courier company that have not yet delivered anything I ordered from their customers on time. Many times loosing items. The customer service and tracking is abysmal. Companies should avoid getting a bad reputation by not using them. I will not order from a company if I can see Hermes are going to be the only delivery option.”

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Posted 6 years ago

“Great service, very efficient and quick.”

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Posted 6 years ago

“They have kept updating delivery schedules without actually delivering or attempting to deliver. Very poor from them”

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Posted 6 years ago

“absolute garbage service”

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Posted 6 years ago

“they damaged our bin[simple human dual bin that cost 200gbp also to claim insurance was a nightmare AVOID. AVOID. AVOID”

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Posted 6 years ago

“Did not herd delivery driver, driver left a slip with his phone, never call bac, delivery aint sent to the alternative place. No call centre, Waiting 2days for reply for my email”

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Posted 6 years ago

“Parcel delivery at a very affordable price and I've had no issue so far.”

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Posted 6 years ago

“If you want to have problems with sending or receiving, use this company. Delivery have unreliable staff.”

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Posted 6 years ago

“I sold an antique recording player on eBay. I booked Hermes to courier it. On reading their T&C's I discovered that they would not insure it because it was antique, but wanting to send it asap and noting that it was housed in a stout wooden box which I had packed securely and with plenty of protection, I thought the addition of plenty of labels indicating "Fragile, please handle with care" would be enough to ensure it reached it's destination intact. How wrong was I? The purchaser immediately put a claim in via eBay and sent me photos of the smashed wooden box. I wanted it returned, and as I had advised free post, eBay declared I had to pay return postage. I contacted Hermes advising they had damaged the item, expecting a return label. No! I had to pay Hermes to return the item. Inspection of the item suggested the parcel had been dropped from a considerable height onto something like a concrete floor. I then disputed with Hermes, to at least get the return of delivery costs and their standard £20 insurance which they incorporate. After many rejections and further claims I got an email "Our delivery process includes a varied network of Service Providers, depots and sorting facilities. Throughout this process there are a number of occasions where the parcels will leave the care of our Service Providers and handlers to be processed via sorting machinery and conveyor belts. As such, any instructions on the parcel, e.g. ‘Fragile’ or ‘This Way Up’ stickers, cannot be followed directly. For this reason, there is comprehensive list of both items excluded from compensation and completely prohibited items on our website, www.myhermes.co.uk and I would like to inform you that ************ items are one of them. I am sorry, we are unable to compensate you with the compensation £ 20.00." They could not even be bothered to inform the items which are "one of them". In other words the damage was probably done out of the care of their Service Providers and therefore not their responsibility. I paid for them to be responsible. My advice is DO NOT USE HERMES, they don't care about or for your parcels. Incidentally don't waste time responding to the Hermes email asking for feedback, they don't read them.”

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Posted 6 years ago

“NOT interested!! you will get no help when your parcel is lost..and there are no humans to talk to face to face..only "live chat" and they REALLY don't care..”

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Posted 6 years ago

“Ordered a product online which was eventually delivered by Hermes but i found the company on this occasion to be unreliable and not truthful so on this occasion i would not recommend them.”

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Posted 6 years ago

“tracked parcel that it had been signed for, when it had just been tossed over a 6ft side gate and torn open, and we didn't know it was there until 4 days later.”

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Posted 7 years ago

Hermès is rated 1.5 based on 206 reviews