Hermès Reviews

Name: Hermès
Rating: 1.54

1.5 Rating 215 Reviews

13 %

of reviewers recommend Hermès

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Metrics

1.5

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Hermès 1 star review on 11th December 2024

Anonymous

Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ms Laura Lee from Liat Tower Hermes was so helpful and followed up on my request for help so promptly. She has a great service disposition. I feel so relaxed around her.”

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Posted 3 months ago

“I visited Hermes cannes and luckily was served by a sales assistant called Fatiha She served me with all of her heart and was so patient with me Her purpose wasnt to sell me she wanted to build a relationship and a friendship with me She is like a sister to me now With her warm heart and beautiful smile She has a good taste in fashion and knows how to advise you”

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Posted 8 months ago

“I have had my name on the wishlist for nearly two years now for my first Hermes bag (kelly 28 Sellier). First at Selfridges where the service was not so great and then more recently at New Bond Street store. Anyway a lovely SA called Nicky did my last wish list and said that he would send an email to HO to explain that I had been on the WL for a while. This was in March of this year. I went back to the store two weeks ago and spoke to Nicky again and he remembered me and said that he would be happy to send an email again to HO. I asked him how would he know if it was successful and he said, they don't know, they only know if the persons wish is fulfilled. I thanked Nicky and made my purchase and left. As promised he sent an email to HO as the next day I recieved my email that my wishlist has been fulfilled and a few days later I picked up my bag! I would like to thank the staff at NBS Hermes, especially Nicky, who proved to me that the process is fair and you just need to be patient. NICKY Thank you for your customer service. Also James, the SA that served me when I went in to the store to pick up my wishlist!. The staff at NBS are lovely and always helpful”

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Posted 9 months ago

“Great service, great products, & huge inventory. Extremely polite! Definitely Five Stars. New manager definitely made a difference! Thanks for everything!”

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Posted 1 year ago

“The Hermès boutique located at 706 Madison Avenue, NYC. is a place were the French savoir-faire is at its best when it comes to be greeted by several concierges at the main entrance, always with a big smile and asking how can we help you! I find the entire staff regardless of their status in this French company to exhibit the highest level of elegance,(in the way they dressed and project themselves) the French class for sure, politeness and above all, they all are knowledgeable about any products/items regardless if there are clothing, footwear, jewelry, and anything between. I've been shopping lately at this stunning boutique and I truthfully can states that any sales representative/Ambassador is and will go above and beyond to pleases you regardless of the item you wish to purchase; or not for that matter. None will demonstrates to be "pushy" in their attitude as if a "sale" is primordial to them. What a better example to cite is when I purchased a very beautiful book on "Big Cats," priced at $55.00. Yet, Jonathan, the sales representative literally went out of his way to provide a very beautiful gift wrap and so forth. Should I mention Daniel who ordered a dinner plate with another "big cat" while being informed that I will be contacted within few days,(item was located in the company's wharehouse in NJ). Not only did I get such an email to inform me that the item had arrived, but such was delivered in a very impressive giftbox and wrapped so beautifully that I didn't even want to see the plate I purchased!. Not only that I was told that I could look at it, but the lady on the Fifth floor Mrs. Laurie, re-did the beautiful wrap again. I have only high praise for this boutique. Every single employees has taken the task to provide any potential customer the absolute best service to new heights. Should I mention Amelie who kindly showed a gorgeous piece of luggage in order for me to take pictures! Even the countless security people are at your full disposition if you need anything. When it comes to see silk scarves there are hundres to choose from and again, what better service, attention and gracious help I got from Mrs. Veronica.. guess what the motif on the scarf was? In all if I could give a ten stars review, rest assured that I will do so. Many thanks. The Hermès boutique is to be complimented at all levels, as every ones exhibits a true sense of professionalisl, respect, regarless of your status and financial wealth. So, my "hobby" is still seating around, dreaming about all the items I wish to purchase,(will be nice to win the Lottery first...). Dominique B. Woodside, New York.”

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Posted 1 year ago

“Hermes is the biggest company in the world and i like this very much property is also too big and pricing and dilivery is so fast happy all coustomer Hermes”

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Posted 1 year ago

“I have been working with Mel in the Palm Beach store for a few years now. He is an absolute pleasure to work with, to the point that I fly from NYC to Palm Beach to see him and shop with him. We are in constant communication and he never fails to ask when I will be back to visit the area, asks about my dog, and even wishes me a happy birthday - the ultimate personal touch! I have shopped all categories with him, and he will send me pictures of items he thinks I would be interested in. He is patient, fantastic and truly goes above and beyond for his clients. He is passionate and knowledgeable about the company and what he does. A true gem!”

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Posted 1 year ago

“Great experience overall”

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Posted 1 year ago

“This is a French Luxury Goods company (based in Paris) who sell items such as perfume, is not the courier firm. If you have criticism for the courier firm, use Evri (name they are now known as). This is Hermes.com, the courier firm were Hermes.co.uk”

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Posted 3 years ago

“Nicole was very helpful and gracious she was the only one to solve my problem out of 5other Hermès personal that’s sad thing to say . Thank you Nicole . Claudette Boniface”

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Posted 3 years ago

“Very fast delivery, clear tracking of parcels, all information about the movement of the parcel is sent by email”

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Posted 4 years ago

“I have never had any problems with Hermes I live in OL10 3DJ area and our courier David Barlow is one of the nicest and friendliest guys you could ever meet he's always got time for a quick chat but is also very professional in his role as a courier my parcels always arrive on time and in excellent condition and if am not in he always leaves my parcel in a safe place as arranged with myself. I would definitely recommend Hermes courier service but especially the lovely David Barlow”

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Posted 5 years ago

“Craig Edwards deserves a big bonus this Xmas he always delivers on time or puts my parcels in my safe place, he’s very polite and friendly. He does the deliveries in Aylesham Canterbury and always goes the extra mile to help”

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Posted 5 years ago

“I have a great courier he is pleasant polite courteous and I have not been well of late he always asks how I am and makes me feel special I am OAP and this means a lot. Thanks 10/10 from Chrissie. Thanks Hermes for hiring lovely people”

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Posted 5 years ago

“Always a fast service. My local courier is always courteous, smiling, polite and shuts gate behind him.”

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Posted 5 years ago

“Great deliverd on time”

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Posted 5 years ago

“quick delivery”

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Posted 6 years ago

“nice service”

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Posted 6 years ago

“Brilliant.. never had ANY trouble with this company. Delivery driver always very polite.. always within the time scale and has never once left anything over a hedge or garden gate. 5 star service!”

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Posted 6 years ago

“Great service, very efficient and quick.”

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Posted 7 years ago

Hermès is rated 1.5 based on 215 reviews