heylo Housing Reviews

Name: heylo Housing
Rating: 3.47

3.5 Rating 38 Reviews

63 %

of reviewers recommend heylo Housing

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3.5

Based on 38 reviews

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Email:

info@homereach.org.uk

Location:

Design Centre East, London,
SW10 0XE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Heylo housing just take take take your money, put your rent up, service charge, building maintenance up… but when it comes to cleaning of the communal areas, lighting in the carparks, they don’t want to know. False promises about getting it cleaned and maintained but why should we pay more when this isn’t done!”

Helpful Report

Posted 7 months ago

“Avoid at all costs, there shared ownership scheme is an absolute scam. You pay rent on the part they own, they charge you a monthly lease management fee (even though we haven't heard from them in the 2 years we've lived here and then when you try to buy more shares they make it as difficult and expensive as possible. Do not get sucked it. Go for a smaller house that you can avoid outright and avoid this scam!”

Helpful Report

Posted 8 months ago

“Avoid buying a shared ownership with heylo housing there bandits. My rent has gone up 60 in less than 2 years. You ring them up with a problem they’re not interested in talking to you. They can’t wait to get off the phone to you it’s like your talking to a bunch of wet weekends can’t wait to sell up”

Helpful Report

Posted 8 months ago

“What an awful experience! We bought 50% of our home 5 years ago with Haylo, thinking buying the other 50% would be relatively straightforward.......... how wrong we were! We started the ball rolling with our mortgage broker 6 months before our fixed rate ended, which we were assured would be plenty of time. If we were dealing with a competent company, I'm sure it would have been. Haylo received everything they needed 3 months before we were due to complete. Unfortunately, despite being chased by both our solicitors and theirs, we were ignored for months! Our due completion date (early October) came and went without any correspondence from Haylo. We had to pay for an extension on our RICS valuation (at our own cost) due to this, and now, 2 months after we were due to complete, (5 months after Haylo received all of our paperwork) we are still waiting! Our extension has now expired, meaning we have to pay for a brand new full valuation, again, at our own cost. Since we threatened legal action in the early part of November, we have been given 3 completion dates by Haylo, the latest one being today (November 27th) all of which have sailed by. We have been hit with a variable rate mortgage which is approximately £200 per month more than it was, all the while paying an ever increasing rent to Haylo. I won't be surprised at all if we never complete on our house, despite our mortgage offer and everything else been in place since early July. Please, if you're thinking of entering into joint ownership with Haylo, DON'T! It has been so stressful I 100% believe we would have been better off selling up and living under a bridge! The lack of communication would be laughable if it wasn't so serious, and being told that an overshoot of 2 months is normal by Haylo, only makes things worse! Avoid at all costs!”

Helpful Report

Posted 10 months ago

“We made a offer on a property at the full value which haylo approved only for haylo at the 11th hour to pull the plug and and confirm they were not willing to approve the sale, we can walk away from the deal unfortunately the poor person who has a 60% share can not the amount of stress & anxiety this has caused is unforgivable.”

Helpful Report

Posted 1 year ago

“Avoid this company or have a house you're unable to sell. Bought a house from Heylo housing in 2000. Been trying to sell my 50% since July 2022. I paid for property to be valued gave them 8 weeks to sell only for it to fall thorough as the 1 person they referred failed the checks. They withdrew the advert when this person made an offer. In Jan its been staircased & advertised on open market to find out that the developers who Heylo originally purchased the property from have submitted the wrong map to land registry. This wasn't picked up by Heylos solicitors, it wasn't picked up by the solicitors they reccomended when I purchased my 50% share. After approx 4 months of waiting the purchasers have now pulled out & the developers & Heylo still can't decide who needs to complete the paperwork to sort this mess out. 12 months I've been paying rent & a mortgage when it should have been an easy sale of a new build property with no chain involved. No one will accept responsibility or provide any timescales as to when this situation will be resolved.”

Helpful Report

Posted 1 year ago

“Heylo were an absolute pleasure to deal with from start to finish. All staff I encountered are professional, friendly and courteous”

Helpful Report

Posted 1 year ago

“Would definitely recommend Heylo housing for those on a lower income. An easy and affordable way to get onto the property ladder!”

Helpful Report

Posted 3 years ago

“Such a brilliant way for people like myself to get on the property market. Without Shared Ownership I really would have struggled to buy my first home, if anything it would have been close to impossible! Heylo have been brilliant, so helpful and professional. I've recommended to everyone I know!”

Helpful Report

Posted 3 years ago

Hi Chelsea, Thank you very much for taking the time to share your great experience with us and for the recommendations. We’re thrilled to hear we provided you with a brilliant, helpful and professional service throughout the purchase of your first home. We wish you all the best in your new home. Kind Regards, The team at heylo

Posted 3 years ago

“Very helpful and love shared ownership makes getting on the property ladder so much easier.”

Helpful Report

Posted 3 years ago

Hi Michaela, We really appreciate you taking the time to leave us this fantastic 5-star review. It’s such a pleasure to hear we were able to help you successfully throughout the purchase of your first home and we very much hope you’re settling in well. Take care and all the best, The team at heylo

Posted 3 years ago

“Amazing and friendly”

Helpful Report

Posted 3 years ago

Hi Jennifer, Many thanks for taking the time to leave us this brilliant 5-star review. We’re delighted to hear we provided you with an amazing and friendly service throughout the purchase of your new home and we very much hope you’re all settled in well. Best wishes, The heylo Team

Posted 3 years ago

“We genuinely felt in such safe hands with Heylo, although there was limited communication it reassured us that if there was limited contact there was nothing to worry about. Choosing to go shared ownership was never an option for us until the pandemic hit, and actually we’re so glad we did as we’re now 2 months in our beautiful house. Also a very sweet welcome hamper too was a very personal touch. Thank you Heylo Housing, highly recommend.”

Helpful Report

Posted 3 years ago

Hi Lisa, Thank you very much for taking the time to share your great experience with us in this fantastic 5-star review. It’s a pleasure to hear that we were able to support you successfully throughout the purchase of your new home and that you’ve settled in well. We’re delighted to hear you enjoyed your welcome hamper and we wish you all the best. Kind Regards, The team at heylo

Posted 3 years ago

“Thanks to Heylo (and builder Russell Armer Homes) I managed to achieve what had only been a dream.....owning my own home. Their shared ownership scheme worked out far cheaper than typical mortgage or renting. The application forms (including local council qualifications) took a little time to complete but Tim at Heylo was on hand to support throughout the process. The lease paperwork was clear and easy to understand, including the breakdown for monthly costs and how to increase ownership to 100% in the future. Overall very happy to have discovered Heylo and been lucky enough to find a lovely property with their help.”

Helpful Report

Posted 3 years ago

Hello, We really appreciate you taking the time to share your great experience with us in this fantastic 5-star review. We’re delighted to hear you were happy with our service and that we supported you successfully throughout the purchase of your new home. It’s brilliant to hear you are happy with your new home and we wish you all the best. Kind Regards, The heylo Team

Posted 3 years ago

“Excellent company, A+++ service. Highly recommend. Smooth process.”

Helpful Report

Posted 3 years ago

Hi Laszlo, Thank you very much for taking the time to leave us this outstanding recommendation and brilliant 5-star rating. We’re thrilled to hear you were happy with our service and that we were able to make the purchase of your new home a smooth process, providing you with excellent service throughout. We very much hope you’re settling in well. Take care and all the best, The team at heylo

Posted 3 years ago

“Easy and smooth process”

Helpful Report

Posted 3 years ago

Hello, Many thanks for taking the time to leave us this fantastic 5-star review. It’s a pleasure to hear we were able to make the purchase of your new home an easy and smooth process and we very much hope you are settling in well. Best wishes, The team at heylo

Posted 3 years ago

“Using Home Reach and part buy - part rent, purchase process was very straightforward and easy. Sales team was extremely helpful and I cannot fault them.”

Helpful Report

Posted 3 years ago

Hello, We really appreciate you taking the time share your great experience with us. We’re delighted to hear we were able to make the purchase of your new home a straightforward and easy process, providing you with helpful and faultless service throughout. We wish you all the best in your new home. Kind Regards, The heylo Team

Posted 3 years ago

“Yes very helpful through the whole Process great service from Linden site managers and everyone involved. Would recommend!”

Helpful Report

Posted 3 years ago

Hi Connor, Many thanks for taking the time to leave us this great recommendation and fantastic 5-star rating. We’re thrilled to hear we were able to make the purchase of your new home a straightforward and easy process, providing you with helpful service throughout. We very much hope you are settling in well. All the best, The team at heylo

Posted 3 years ago

“We are first time buyers and heylo have been brilliant supporting us through the process. We recieved a lovely welcome hamper and the after care has been fantastic. A lovely lady Julie checks in regularly to make sure everything is going well and we are happy.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for taking the time to share your great experience with us in this brilliant 5-star review. It’s such a pleasure to hear we were able to support you successfully throughout the purchase of your first home. We’re thrilled to hear you enjoyed your welcome hamper and we wish you all the best in your new home. Best wishes, The team at heylo

Posted 3 years ago

“Purchased the property on shared ownership and received a first class service from start to finish from all those involved. Everything went according to plan with no problems. Also to receive a wonderful hamper was an added bonus.”

Helpful Report

Posted 3 years ago

Hello, Many thanks for taking the time to share your great experience with us in this fantastic 5-star review. We’re thrilled to hear we were able to help make the purchase of your new home as straightforward and as hassle free as possible, providing you with first class service throughout. It’s also brilliant to hear you enjoyed your welcome hamper. Take care and all the best, The team at heylo

Posted 3 years ago

“Heylo have been very helpful and friendly and have helped the process go smoothly, would recommend”

Helpful Report

Posted 3 years ago

Hello, We really appreciate you taking the time to leave us this brilliant recommendation and fantastic 5-star rating. We’re delighted to hear we were able to help make the purchase of your new home a smooth process, providing you with a helpful and friendly service throughout. We wish you all the best in your new home. Kind Regards, The team at heylo

Posted 3 years ago

heylo Housing is rated 3.5 based on 38 reviews