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Hobby Lobby Reviews

2.0 Rating 408 Reviews
21 %
of reviewers recommend Hobby Lobby
2.0
Based on 408 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
26
Anonymous
Anonymous  // 01/01/2019
Hi all Hobby Lobby fans, just a friendly reminder to never order from Hobby Lobby online, they have no cancel link and refuse to provide you with a pre-paid shipping label or refund shipping.
Helpful Report
Posted 3 years ago
Love Hobby Lobby but I was told you will no longer have in stock Jesus Loves Me Ribbon but you do carry plentyyyy of RainyRibbon. Doesn’t make sense. Well Amazon carries it.
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Posted 3 years ago
I went to our local Hobby Lobby to purchase a small amount of fabric to repair my chair. When I approached the counter the employee started to lecture me about "being kind"! Apparently a man who was standing off to my right and not at the counter had been there first. I didn't notice him because my peripheral vision isn't good. I told the man to go ahead but be insisted that I go ahead. Then the employee goes to the rack orders me to step back. Just a really bad attitude! I will never go back!
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Posted 3 years ago
Thank Goodness!!! They got rid of crazy coupons and just offer weekly discounts. At Joanna you spend so much time at check out only to find half the coupons don’t work for some reason. Good Job (again) Hobby Lobby in taking care of your customer!!
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Posted 3 years ago
My local Hobby Lobby refused to honor my 40% off coupon from their phone app! They said they no longer honor it but before I went I pulled up the coupon. It was good until March 27. Today is the 26th. If they are not going to honor it, why is it still on the app! I felt like I was being ripped off big time. From now on I will do all my shopping at Michaels!
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Posted 3 years ago
My Two Sons Were Looking Forward To By Two Items And When We Got To The Cash Register They Said They Were No Longer Doing Coupons.I Am Very Disappointed With Their Service Because They Were I Bit Rude. This Was The One On Hobby Lobby, Northlake Boulevard, Lake Park, FL
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Posted 3 years ago
Every time I go to the Laredo store the manager always acts that I am stealing.I am a Christian and I see what he is doing. I use to like to go to the store but how many other people feel that they are stealing. Bad training of the managers there and unprofessional.I feel that I am targeted every time I go but now I will not go and I will tell others not to go!
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Posted 3 years ago
You no longer have on line coupons. I was told covid hit hobby lobby hard so they did away with them. Really? I went to your store in Ocala Florida and purchased $261 of items for a nursery some of which were not on sale. Got home and hung everything on the walls. The person working the register said that if I brought my receipt back the next week they could check the item number and could adjust the price of the items that went on sale. She said nothing about having to bring the items back in. When I got to the store I was told I would have to bring the items in. Well that cost me around $50-60. Won’t shop there again.
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Posted 3 years ago
The lines in this store just DO NOT MOVE.
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Posted 3 years ago
50% off posted everywhere in store. I get up to register & before being rung up. The cashier says you have to pay full price for these items. I said, they were hanging on the end cap with a sign posted 50% off. I was told in small print it is 50% off for table top items. This is so misleading!! Not to mention I stood in line for 20mins or more. I don't care to shop at this store ever again.
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Posted 3 years ago
Hobby Lobby has great craft supplies, but I am disappointed in their doing away with their 40% off one item coupons. I was already disappointed with their decision to get rid of coupons for teachers, but this latest one may keep me from shopping there ever again.
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Posted 3 years ago
Hobby Lobby customer service is poor. I waited in line for 30 minutes. Informed the floor manager that the two ladies at the register are very slow. She was not friendly and told me to just wait patiently you for the are trainees at the register. I told her to open another register for the line was getting longer and people are waiting for so long. The store is at Landmark Plaza. This is suppose to be a Christian store but the manager is not at all kind and sympathetic to the customer. I’m not impressed with this company.
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Posted 3 years ago
They no longer have 40 percent off coupon an there is model kits an they were way over priced
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Posted 3 years ago
Horrible customer service. Had to wait in line for 30 minutes. Cashier would not call for assistance.
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Posted 3 years ago
I ordered two shelves only for them both to be damaged when they arrived. And the company does not allow exchanges or returns in store for damaged items. And the process for returning online is a serious pain.
Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021 Hobby Lobby 1 star review on 7th March 2021
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Posted 3 years ago
So they take away their 40% discount which was horrible considering most of the things I want or need are never on sale. The cashier at the Brooksville store was more focused on just running away and literally took my money and ran; that's AFTER I realized my bill was 75 dollars OVER what it should have been. I had to wave down other people to help me understand why my bill was so high. Well, Hobby Lobby is NOW beginning to do what other retailers do which I absolutely despise- they're flagging items as sale items and THEN when you get up to the cashier it's not on sale. The best part, the person in front of me bought the same item and hers was on sale however mine was not which makes zero sense. Then they wouldn't honor it after we pointed it out. Unless they bring back the Old Hobby Lobby ways I will not be returning and will take my money elsewhere. Shameful considering the amount of money I have spent there time and time again.
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Posted 3 years ago
I was standing in line and as I approached the register, the cashier shut her register down. The quality of the products were subpar. I will not be returning!
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Posted 3 years ago
I love shopping at hobby lobby. However, bring back the 40% off coupon because if something is not on sale then I have to wait to get it but with the coupon I could go ahead and get it.
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Posted 3 years ago
I love the merchandise, however after shopping for many years, I find the managers are very unfriendly, the one presently in Janesville is VERY unfriendly and cold. Unfortunate, this is suppose to be a Christian based store, and now things are getting greedy, they no longer offer the 40 percent coupon... and not even a senior discount, a multi million dollar industry and they are taking away more. Michael’s, the other craft store is the only one to offer to seniors, which I will be going to a LOT more. Give your people customer service classes and if your managers keep up their demeanor, get rid of them and replace with helpful, friendly people
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Posted 3 years ago
They will no longer have 40% off coupon What they may have %off in store May not be what you need. JoAnn still have 40% off plus 20% of total. Not shopping at hobby lobby any longer unless they have percentage off of what I need!!!
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Posted 3 years ago
Hobby Lobby is rated 2.0 based on 408 reviews