Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 515 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

Write Your review

Tell us how Holiday Autos made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please. Please. Do not hire a car through this company. Left me and my family high and dry in Spain. No car at airport and no refund. They are scammers plain and simple.”

Helpful Report

Posted 2 years ago

“Terrible experience. They booked me a car for a collection time when the agent was not open - or for the whole of the next day (due to a public holiday). Did not assist at all. Completely unresponsive. Left me in the lurch. Took my money and refused any refund. Utter disgrace. Do not use this company.”

Helpful Report

Posted 2 years ago

“Booked a car for 36 hours at a cost of £415. Arrived on a flight, delayed by 30 mins - the provider had shut up shop and gone home. We ended up paying over £400 for taxis during our trip. NOT A PENNY REFUNDED! They do not ask for flight details, suggesting they're not necessary. Clearly they are. With other suppliers they leave keys with another agent if they go home, that didn't happen here. An agency like Holiday Autos should add value, they actually take away all value. Awful, will never use again.”

Helpful Report

Posted 2 years ago

“Similar to others on this site - it all seemed great till it went wrong - the car I booked turned out to not exist - the office I went to collect it from had closed - despite providing evidence of this and trying to contact them - only WhatsApp is on offer - I am still waiting for a refund 6 weeks later because they need to “investigate “ . Like others it spoiled my holiday and broke the bank they are not to be trusted - don’t risk it”

Helpful Report

Posted 2 years ago

“There are three points 1) I was refered from another site, and the setting were lost, meaning the pickup reset to 10:00. I had entered my flight arrival time but that was ignored. I lost my booking and had to take very expensive car 2) Nearly impossible to find someone to speak with 3) Not possible make any changes to booking! No flexibility at all OVERALL A very not happy customer. A likely scenario when delays occur with flights. Sometimes delays occur past the point when you can’t inform the company. Hard avoid, horrible customer service, don’t trust”

Helpful Report

Posted 2 years ago

“They hide ALOT of things in the small print, including the fact they can cancel your whole booking if you don’t collect on time. A likely scenario when delays occur with flights. Sometimes delays occur past the point when you can’t inform the company. Hard avoid, horrible customer service, don’t trust”

Helpful Report

Posted 2 years ago

“I booked a car from Holiday autos and collect my car in Malaga airport, I have paid €379.29 to Holiday autos, it includes car hire fee and insurance. I arrived in Malaga airport at 11:30pm then I went Goldcar to collect my car, the Goldcar asked to paid another €368.95 which includes fuel, extra insurance, fuel deposit and local tax. Then I asked why do I need pay for this especially extra about €200 car insurance, I have already paid to Holiday autos. I was told that I only paid half to Holiday auto, I need pay another half. Then Goldcar staff said if you book directly from us, it will be much cheaper. After all this discussion and confusion, I was exhausted and time has passed to 12pm, I need drive 1 hour to Estepona, then I signed the paper and get my car. I thought I need ask Holiday autos tomorrow. Next day I have contacted Holiday autos then I was told to log a complaint after returning the car, that means I can enjoy my holiday and deal with this when I am back home. Then I have logged my complaint and customer service said I have to ask Goldcar because I have already signed the document with Goldcar, also Holiday autos said I should contact them when I collect car. Here are the issues I have with their customer service. 1. It was 12pm in the Airport, it will be very late to contact Holiday autos, I was tired and just want to get my car and leave. 2. I didn’t book the car from Goldcar, it is not my responsibility to contact Goldcar, Holiday autos should contact on behalf me. Overall I am very disappointed with Holiday autos service, I don’t recommend it as if anything happened for you, they don’t do stand up for you. I will never book from Holiday autos in the future.”

Helpful Report

Posted 2 years ago

“Scammers Avoid this company.do not hire from them...bunch of clowns They will steal your money”

Helpful Report

Posted 2 years ago

“Booked a car through holidayautos for collection in malaga. A company called delpaso. I paid the extra axa insurance through holidayautos. When we arrived at the delpaso they refused my credit card for the £1500 deposit because the name on my booking was Lee Brown and credit card was L K Brown. This was the same card I booked with and driving licence and passport shows my name but delpaso would only let me have the car for an additional charge of €270. He suggested I speak to holidayauto and ask for a refund on the insurance I had taken out with them. I spoke to there helpline and the person who spoke poor English refused to refund me the insurance with the and told me I needed to pay the for the insurance with them if I wanted the car. This was a really stressful start to a family holiday. I had a mastercard travel card with my name Lee Brown the same as the booking but the still refused so I had to pay the €270 insurance on top of the £70 insurance with holidayautos. I think you only find out about a company when things go wrong and the stress and anxiety cause at the start of a holiday it isn't worth using a broker and I is better dealing with a company direct. So holidayautos when I needed them didn't help one bit and Delpso car hire seem to be looking for any excuse to charge you extra plus the car was in poor condition. Please AVOID AVOID AVOID holidayautos and delpaso car hire”

Helpful Report

Posted 2 years ago

“They cancelled our prepaid cars (2) and kept the money as we arrived late after easyJet cancelled our flight!”

Helpful Report

Posted 2 years ago

“Paid in advance and got scammed! I paid in advance for my rental and when I went to pick it up the desk required either ~400 euros for their special insurance. I got on the phone with my credit card companies to assure myself and the people at the desk that I had coverage, but they wouldn't give me the car. After wasting ~2 hours, i booked a car directly from another provider without needing extortionist extra insurance and drove away. I was unable to get a refund, and Holiday Autos gave me a long runaround when I tried (wasting even more of my time) I would book directly with only reputable rental car companies in the future”

Helpful Report

Posted 2 years ago

“I booked and paid for 14 day car hire in Italy in March 2022 BA cancelled my flight in June and the car had to be returned to different airport than originally booked. Holiday Autos cancelled my original booking WITHOUT ANY REFUND and booked me another car for an ADDITIONAL CHARGE of £959. EXTORTION.”

Helpful Report

Posted 2 years ago

“I arrived at Trabzon airport, then I got a message on my WhatsApp that said " we canceled your reservation because you are late" I asked them to give me my money back, but they did not. What the surprise “how come? I have a reservation ???”, the answer was “yes, you have a reservation, but you are late in picking up your car” To my question “but I paid, I paid even for the reservation and it was confirmed …” , the answer was - “yes, you paid for the reservation only - but you are late, so no car …” It was a start if of my family vacation…. If you don’t want such surprises - don’t even try this company. Thief company.”

Helpful Report

Posted 2 years ago

“Few hours late to pick a car and goodbye money and booking”

Helpful Report

Posted 2 years ago

“Very bad I rented a car in India and paid security deposit which has never been returned to me. I issued official complain to Holiday Autos but despite assuring they will help with the case they did nothing. Very poor communication and one big chaos.”

Helpful Report

Posted 2 years ago

“AVOID!! As I was getting on the plane to start my holiday I received an email from Holiday Autos saying I had successfully cancelled my hire car booking (booked 2 months earlier) As I was waiting for take off I started an online chat assuring them that I had not cancelled the booking and I was actually on the plane, on the way to pick it up. They refused to believe this and said that I must have but they could book a new car for me at a higher price!! I had to end the chat as the plane took off and on arrival had to hire another car, which because it was last minute was 3 times the price at €900 I have since tried to get some compensation but they just keep repeating that it was me who cancelled the car (apparently due to trip cancellation!!!), that it definitely wasn’t cancelled at their end and that I can’t speak to any supervisor or manager. I would love to take them to the small claims court but I can’t find a UK address for them. This could obviously happen at anytime to anyone so BEWARE AND DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“Arrived in Spain just to be told that my full UK driving license is not acceptable 🤔 went to competition..no problem at all. Now can't get my money back from them! They mislead customers.”

Helpful Report

Posted 2 years ago

“I rented a car via Holidayautos and paid for insurance, extra driver and different return location in advance. Two days after pickup, Goldcar withdrew almost an additional 600 Euro from my account. At the airport upon return, they said that was for insurance, extra driver and different return location. I couldn't do anything so will bring it to court and ask my credit card agency to refund.”

Helpful Report

Posted 2 years ago

“do not use this company. poor explanations throughout the entire booking process which led us to having to pay substantial extra fees at pick up. refused to offer any compensation for poor experience. go straight to an actual car hire company and don't use this booking agent!”

Helpful Report

Posted 2 years ago

“I booked a car with HolidayAutos with Budget in Orlando. Paid in full for the car £600 for 1 week. The flight to Orlando was late due to the current airport baggage/staff issues, as I was late the car was refused and I contacted Holiday Autos to change the details, they stated that they couldn’t change anything despite the car hire company saying they could, I was then assured if they refused the car they would refund me. I then had to book a new car with Budget for £1100 on the day and had to await a refund from Holiday Autos, I heard nothing back, when i chased up they said the request was cancelled from them, I complained and asked for it to be sorted, several chase ups late they are now refusing to refund despite their agent telling me otherwise in writing and now saying due to the flight being delayed (common at the moment) that I am not entitled. £1700 later and a lot of trouble for a £600 hire, being messed around, misled, then lied to, I have reported to TS and VISA. I am always fair when it comes to reviews and a chance for the company to make it right, but despite my best efforts they are simply con artists.”

Helpful Report

Posted 2 years ago

Holiday Autos is rated 1.1 based on 515 reviews