Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 515 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 515 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

Royal Connections

Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

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“Scam. Be aware”

Helpful Report

Posted 1 year ago

“Do not use this company! Our fight was delayed and when we arrived our car was already gone. They didn't care why we were late and didn't refund our money back. We had to book another car at the airport for triple of the original price. They are a sam and thieves!”

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Posted 1 year ago

“I would rate them with negative stars if I could. When I arrived in Mexico they tried to charge me an additional 5x what they initially said the price would be. We were stranded and had to piece it together with Uber since they are deceptive referring to BS fine print and not taking reasonable forms of payment. HORRIBLE experience and subsequent "support" from the company.”

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Posted 1 year ago

“If I could give this company a no star I would. This company is a complete scam and they will not give your money back no matter what. I booked a car online with them. I walked into Europcar and they told me this company has put a 100k liability on me and the insurance they were trying to charge me was horrendous. Europcar basically told me I also needed to obtain a letter from Holiday Autos to say I am covered. I did a live chat with an agent whilst there and requested they lower my liability and they refused. Further, Europcarseemed very reluctant to give me a car because they said on their systems the name of the company wasn’t Holiday autos. It’s almost as they sold my reservation on to another third party? And this is not in their fine print. I ended up with no car and no refund. Because Holiday Autos wouldn’t help me with anything and told me to just file a complaint. It has been two weeks and they have constantly refused a refund and on top told me I was a no show at the car rental! Save yourself the headache and money rent with another place online. These people are scammers.”

Helpful Report

Posted 1 year ago

“Holiday Autos neglected the bad service of their partner company: After booking with Holiday Autos, I received emails from the rental car company instructing me to proceed with the 'Save time at pick-up' process, which involved validating my driver's license and selecting the desired car model. I completed these steps without encountering any issues. Upon my arrival in Las Vegas, however, I was informed that I was on a block list by SIXT, the rental car company. Unfortunately, the SIXT employee at the airport was unable to provide any explanation or assistance regarding the situation. They mentioned that even if I were to contact Customer Service, it would take at least 48 hours to resolve the issue according to their system protocol. Left with no other options, I had to book a car from a different company on the same day, which ended up costing me three times more than originally planned. I attempted to resolve the issue with Holiday Autos; however, they don't feel responsible for the unfavorable treatment I received from their partner company. Despite this, I am continuing to communicate with Holiday Autos via email in hopes of finding a resolution and recovering the additional expenses I incurred.”

Helpful Report

Posted 1 year ago

“I have no idea who is leaving positive reviews for this company. I can only guess it is their employees. Please check out holiday autos Facebook page. It is riddled with complaints all of similar nature's. This company is a complete scam. We rented a car through holiday autos, they are the brokers and centauro are the actual rental agency. We paid online £738. On holiday autos page it clearly states that all you need to present is a drivers licence and a credit card. Upon arrival at centauro both of these things were presented. We were told they do not accept american express. We were not offered the option to change the name on the booking so as to use a different credit card, we weren't offered a voucher. Nothing. We were simply told to contact holiday autos. We did this straight away, to be told we had to open a case online. We did this and were told we would be contacted within 3 days. We then received an email 3 days later to be told it was after the pickup time of the car so weren't being refunded anything. Obviously we phoned holiday autos. They explained they weren't aware that centauro didn't accept american express, however they still weren't refunding anything. I asked for a voucher for some of the money back in credit. I was refused. I was stone walled. I was told to open another case, I did this. Only to repeat the whole infuriating process over again. The company just plan to annoy you out of your refund and by taking no action. After this scam was pulled on us I researched the company. The Facebook page is a very interesting read. People who's flights were delayed turned up to collect cars only to be refused, people's who credit cards had their first names as initials were refused even though their licence and passports confirmed first names. This company is a complete scam. They are gangsters. Who will Rob you of your hard earned money and give nothing in return. Under consumer law in the UK this is illegal. I paid for a service I did not receive and I provided everything I was asked for. I am pursuing this legally with my lawyer. I refuse to let companies like this get away with robbing innocent people. Please do not believe one single positive review on this page. Check out their FB page where the actual public have placed their factual reviews. Stay clear!!!!!”

Helpful Report

Posted 1 year ago

“Very poor customer service. Kept all of our money despite never providing us with a car. DON'T USE THEM”

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Posted 1 year ago

“Do not trust this company. I booked a car using their service and also paid for additional money for their advertised insurance partner alliance. When I collected the vehicle from Europcar, they would not accept the insurance and insisted I used theirs at an additional $50 per day. I booked the car from Manchester Airport with Drop off at Lincoln Town - this was clear on the booking - there were no disclaimers in the small print. When I dropped the car off I was charged an additional fee for premium pick up at Manchester and a huge charge for dropping off at a different locations. Additional fees were $600. In total 4 days car hire went from less than $400 to +$1000 (small car). When I contacted Holiday Autos for assistance they basically say hard luck. Don't go near them. Would have give no stars but the system does not allow this”

Helpful Report

Posted 1 year ago

“Paid up front for airport pick up in Maderia. Arrived at desk to be told they have no booking and the booking numbers are not recognised. Went through a WhatsApp chat to be given a number to call in USA. Tried telling me i was 10 minutes late. The car rental lady just laughed at the statement. The outcome. No booking. No car. 90€ taxi ride. And a email telling me they will respond in 20 days and £500 out of pocket.”

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Posted 1 year ago

“No car and wrong location! Wish I had read the other reviews… scam company acting as a broker working with reputable known names. PLEASE do NOT use this company. Have opened a claim but have already been told I won’t get my money back- not even the tax paid which is illegal. I will post again…. But as sure as they caused me huge stress and anxiety they don’t give a dam, they got my money and very nearly ruined our trip. Thank the universe for an extremely helpful lady at a reputable company who was so kind. Still cost us £££ but at least we weren’t stranded. Holiday Autos should be shut down.”

Helpful Report

Posted 1 year ago

“I could not be more disappointed in the service we got from Holiday Autos. When we showed up they literally DID NOT have the car that we had paid for. I waited hours on the phone to talk to customer service and they didn't give me any money back whatsoever. Hundreds of dollars down the drain for literally no car and terrible service.”

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Posted 1 year ago

“Scam company. DO NOT USE. They will use unreputable car hire companies who take your deposit for not reason and did not even have a car for us. Use one of the main car hire companies, rather than risk your money being stolen for trying to save a little money. NOT WORTH IT.”

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Posted 1 year ago

“Piece of trash don't even waste your time book directly with a car rental company. Worse costumer service. Stupid contracts that won't take the car insurance your purchase and when trying to cancel if they will reduce to cancel and refund the lease of the vehicle”

Helpful Report

Posted 1 year ago

“Watch out! A very unscrupulous brokering company. By paying up-front, you have very little come back. Better to hire direct with car hire companies. We arrived 15mins late to Noleggiare car hire in Bologna airport (also to be avoided) for what I found was a 1 hour pick-up window. Two cars costing £1200 were no longer available. Nothing to fit seven of us, including a wheelchair was available. Noleggiare told us no payment had been taken (they didn't understand we'd prepaid) and to try elsewhere (they were in chaos with other customers too). Holiday Autos have a horrible customer service system of bots, very difficult to navigate. They have refused any refunds as we were 'late' by 15mins. I will be taking legal action via my holiday travel insurance as this is unreasonable, given most car hire companies keep cars for up to 6hours and 'late' is not specified on Holiday Autos contract.”

Helpful Report

Posted 1 year ago

“The website is misleading. They charge you more when you pick up the car. I couldn't cancel because it was within the 48 hours. Didn't even rent the car because of the ridiculous charges. Never will I ever book with this place or recommend it.”

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Posted 1 year ago

“Wouldn't accept my major credit card so they wouldn't give me the car but then never gave me a refund. Terrible, never using them again.”

Helpful Report

Posted 1 year ago

“When arriving at the destination airport I was advised Goldcar that the Damage Waiver insurance bought via Holiday Autos was not recognised and I would have to pay an additional €300 Euros. I contacted Holiday Autos who advised not to purchase and rent an alternative car instead and that they would refund the total original booking plus any additional costs incurred. Great service I thought... that was until I came to request the refund. Still waiting 6 months later, only response I have received from the company was that "we are not able to proceed any further with your case on this occasion". Without any explanation and despite me having an email from them confirming the above agreement. I am now over £400 out of pocket - I would have been better to have paid the initial charge at the airport (as it appeared many others were having to do!) Please be aware of this total lack of service!! Why are they still selling insurance that there own rental companies will not accept??”

Helpful Report

Posted 1 year ago

“My arriving flight was delayed , I communicated this to them immediately via what’s app as the website would not allow me to change anything at the time . After communicating this and my new flight number to them , I still had my booking cancelled and had to pay again. They denied me refund saying that I did tell them about my delay . Even after I showed them the thread on what’s app the still refused to refund me . Not worth the savings they offer , complete rip offs .”

Helpful Report

Posted 1 year ago

“Refund policy is a joke, by far the worst car hire company I’ve dealt with in over 40 years of travelling. Avoid if possible.”

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Posted 1 year ago

“I rented a car from Klass Wagen in Budapest via Holiday Autos. Paid £90 for the car (a toyota igo) and 44 for excess waiver. When picked up the car, I was charged 156 pounds more, as Klass Wagen didn’t accept the excess waiver I purchased from Holiday Autos. I was told that HA had no right to sell Excess Waiver as the insurance policy holder are Klass Wagen not HA. I ended up paying 300 pounds for a tiny car. Very bad experience, and disappointed as the confirmation I received from Holiday Autos stated I had no payment to maek at pickup.”

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Posted 1 year ago

Holiday Autos is rated 1.1 based on 515 reviews