Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,170 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All worked perfectly- lovely job”

Helpful Report

Posted 1 year ago

“Unfortunately our Transfer Agent did not turn up when we arrived at Airport. It was cancelled without notification. This caused unnecessary stress at the outset of holiday. The transfer desk was of no help only, there is no driver and don't call emergency number now as it is not open. We had to get a cab and then forward all the necessary backup of arrival and return cabs to justify for alternative transport, together with proof that we called agent. On the plus side, we were reimbursed and offered a voucher on next trip. Unfortunately, I'm reluctant to use this service again.”

Helpful Report

Posted 1 year ago

“Good convenient parking area. Helpful staff.”

Helpful Report

Posted 1 year ago

“Due to Luton car park fire, our parking at ShortRun was switched for some reason to Meet and Greet at no extra cost. On return from holiday we had to wait nearly an hour for our car to be returned to T1 Car Park. At 1am this was not great. Not our usual Holiday Extra parking experience. 😡😡😡”

Helpful Report

Posted 1 year ago

“I thought the whole booking experience was great. We had a long journey travelling to Garrick from the midlands, and when we arrived the checking in at the car park was efficient. When we arrived at the airport after the transfer it was good to relax in th VIP lounge to unwind before our flight. W8ll definitely use in the future.”

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Posted 1 year ago

“Airpark express were excellent. Safe, efficient and cheap.”

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Posted 1 year ago

“Good choice of food available for our lunchtime visit. Plenty of available seating. Lounge was very clean and tidy!”

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Posted 1 year ago

“Holiday extras experience of booking was great, the price and communication brilliant BUT the hotel experience I booked was awful The hotel room was filthy, there was stains all over the carpet and noone had attempted to clean them, there was a used fruit shoot bottle left under the bedside table and stains on the underside of toilet seat. This was in room 19 I couldn’t bring myself to complain after a long drive in stormy weather arriving at 9pm with 2 tired kids on my own. If I had of arrived earlier I’d have asked for another room.”

Helpful Report

Posted 1 year ago

“Excellent parking service - easy to use, no fuss, no bother!”

Helpful Report

Posted 1 year ago

“Excellent service both with hotel and parking, would recommend to others”

Helpful Report

Posted 1 year ago

“Transfer was on time so none of that early morning panic that the taxi wouldn’t turn up! To be fair to Holiday extras they have never let us down! Friendly driver who helped us with luggage and drove us quickly and safely to the airport.”

Helpful Report

Posted 1 year ago

“Very easy transaction. I will be recommending!”

Helpful Report

Posted 1 year ago

“Good value but encountered serious problems trying to extend my stay whilst delayed At Amsterdam. System down during the day for “routine maintenance” for many hours resulting in many fruitless calls. When I returned to Manchester a day late the system was an absolute nightmare to navigate. Fine if you are not delayed.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Horrible customer service. Gotten.got changed. Customer service was unable to help to make contact with transfer company. Ruined the holiday”

Helpful Report

Posted 1 year ago

“App simple to use, good value for money. and easy to change if needed.”

Helpful Report

Posted 1 year ago

“Good service Downloaded app Very easy and efficient”

Helpful Report

Posted 1 year ago

“Collection booked for 7am. Phoned at 8.45 to say we had landed but had a delay getting our bags and was told to phone again when we had got our bags. This was another half hour at least. I did this...walked to Valet parking (no helpful signage!) in terrential rain. Car still not there. Had to wait in the rain. No excuse for the car not to be there. They had a good half hour warning of when we needed it and anyway I would have expected it to be there at the booked time of 7am. Can this really be called Meet and Greet? It was a good 10 minute walk from Arrivals to the Valet Parking car park. Won't be using them again.”

Helpful Report

Posted 1 year ago

“Excellent position and good value.”

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Posted 1 year ago

“Very good as always. Clear instructions and helpful staff on arrival. Thank you!”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 7,170 reviews