Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,122 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,122 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parking on arrival with no issues. Bus driver to take us back was very unhelpful and didn't offer any assistance with the luggage when two people of my party were disabled. One disability was very obvious. I did ask for help but he just stood there. Puts me off using again in the future”

Helpful Report

Posted 6 months ago

“Fast check in, speedy check out. Friendly drivers, easy access to car. Fantastic everytime. Thanks”

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Posted 6 months ago

“The booking process was easy. I booked LBA short stay which in previous times was directly outside of the terminal. I received an email to say the entrance to the car park was in a different location . On arrival we realised that this is now the premium short stay. We were in what was the medium stay parking area. This was not what we expected and the walk was not easy for my disabled husband. Also on our return we were unable to exit the car park as the barrier told us we owed £640!!. It was quite a while before the help phone was answered, they obviously knew this was happening because as soon as they knew our reg number they said sorry and opened the barrier. I would use holiday extras again to book but next time will use a long stay car park and get the transfer bus as the short/premium stay no longer justify the high prices charged.”

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Posted 6 months ago

“Highly recommend Triangle Parking in Southampton. Will definitely use again. Easy to find, easy to park. Taxis both ways were friendly and picked us up quickly. It took us less than 30 minutes to disembark and pick up the car.”

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Posted 6 months ago

“Excellent service so easy to book on the app very easy to collect car”

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Posted 6 months ago

“Excellent easy service. Friendly efficient staff. Highly recommend.”

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Posted 6 months ago

“The booking process is so easy! The app is super straight forward to use and amend your booking. I also had to call and speak to the customer services team about a few details and the lady I spoke with was incredibly helpful and so friendly, such a positive experience overall. The actual parking at the Bristol airport silver zone was just as easy as the booking process. It was quick and easy to check in my car key and just as easy upon return from our holiday. This is the third time we have used holiday extras to book airport parking and would definitely do it again!”

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Posted 6 months ago

“Not enough choice of car park spaces! Very busy and very long walk with luggage and children as only space was one adjacent to exit barrier which is a really long walk from terminal”

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Posted 6 months ago

“Very professional and car always ready for collection.”

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Posted 6 months ago

“Experience very good but this is the second time I have parked with Meet & Greet & don’t understand why they need to change the channel on the radio, I understand them moving the seat but not changing the channel on the radio !”

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Posted 6 months ago

“Easy parking good bus transfer helpful staff”

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Posted 6 months ago

“Easy to use and good value for money”

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Posted 6 months ago

“Lovely clean room, good size. Excellent staff. Easy to get tonthe airport. Parked with peace of mind for 15 nights.”

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Posted 6 months ago

“They did not. Will not be using Liverpool long stay again. Cheaper to get a taxi. Priced yourselves out of the market.”

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Posted 6 months ago

“Very easy booking process and competitive prices”

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Posted 6 months ago

“Great value for money hotel stay and car parking. Easy to find on App and easy to book, all fabulous!”

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Posted 6 months ago

“Great service, will recommend to family and friends. Defiantly use again.”

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Posted 6 months ago

“Good service, very friendly and helpful staff.”

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Posted 6 months ago

“Efficient friendly service from booking to collecting us from cruise terminal”

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Posted 6 months ago

“Great location, friendly & helpful service, prompt & comfortable mini bus.”

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Posted 6 months ago

Holiday Extras is rated 4.3 based on 7,122 reviews