Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.28

4.3 Rating 7,157 Reviews

82 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 1 star review on 18th November 2024

Nicola

Holiday Extras 1 star review on 8th November 2024

Anonymous

Holiday Extras 2 star review on 28th October 2024

Holiday Extras 3 star review on 31st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, easy instructions to the location and helpful staff.”

Helpful Report

Posted 1 year ago

“So close to airport easy To find just drive in park and drive out. Couldn’t be easier this is the second time using this car park.”

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Posted 1 year ago

“Easy, no fuss, we'll organised and everything as described. We have used Holiday Extras for the last 6 years or so, and will continue to do so.”

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Posted 1 year ago

“The Holiday Extras app is so easy to use, the communication and regular updates re: our booking were very much appreciated and the booking itself for our overnight stay at the Holiday Inn and meet and greet parking at Manchester Airport went without a hitch.”

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Posted 1 year ago

“This was the first time we had used I Love Meet and Greet at LGW. Both drop off and pick up worked really well, and the staff were friendly, helpful and on time. Very good value as well.”

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Posted 1 year ago

“Great app easy and convenient to use the around directions and extras.”

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Posted 1 year ago

“Excellent service as per usual from the initial booking, depositing car at the airport to collecting car after holiday. I have used this service many times and will continue to do so. Thanks again guys.”

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Posted 1 year ago

“Convenient and hassle free. Just a short walk to the departures/arrivals lounge. So much easier than having to catch a shuttle.”

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Posted 1 year ago

“Completely hassle free entry and exit and secure convenient parking.”

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Posted 1 year ago

“Easy to use. Brought prices back to reasonable level. Were extortionate so I stopped using for a while.”

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Posted 1 year ago

“Last minute booking. Ideal for the airport. Restaurant was good. Enjoyed the food.”

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Posted 1 year ago

“Amazing organisation. Excellent communication with staff when needed Use frequently and will continue doing so”

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Posted 1 year ago

“I paid in advance for the executive lounge access in Barbados. They turned us away. Said they had never heard of this company. Called a supervisor. She said the same. When we returned home, I explained what had happened and requested a refund. They keep blaming me. Did you not have the right coupon? Did you not present the dragon code? I said I gave the lounge everything your company had emailed me. I wanted to use the lounge before our flight. They denied us access. I have simply given up as Holiday Extras just wants to argue with you and deny any wrong doing.”

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Posted 1 year ago

“Returned to Multi Storey Car Park at 01.30 am, found battery was flat after 3 wks away. Phoned the number I was given for emergency only to find it was a Chatbot which had no Section for emergencies. Told to ring the number during Office Hours. At 01.30 Freezing Cold and High Wind. Absolutely no help from Holiday Extras as promised. Reverted to my Green Flag and very efficient they were as well. Doubt very much that I will be using the Multi Storey Car Park again.”

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Posted 1 year ago

“Excellent position for car park for T5. Covered walkway to the terminal. Staff polite and helpful and car was waiting for our return.”

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Posted 1 year ago

“Meet and greet was very good except for the signage to and in the car park. Polite and efficient service and easy walk to T5. On collecting the car, one side was splattered with mud from the secure storage area, have previously experienced mud in the foot well, at least that is now protected by use of a paper mat.”

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Posted 1 year ago

“Easy to park; frequent bus shuttle service”

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Posted 1 year ago

“Convenient parking and ease of access to the airport terminal building”

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Posted 1 year ago

“Very efficient.”

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Posted 1 year ago

“Easy to book , pay for and use .”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 7,157 reviews