“I have to leave a one star review for this company. My mother passed away and our request to cancel our booking - two days after the booking was placed - was denied.
Appalling customer service.
Dispeakable company. Avoid.”
“Absolutely despicable company. I made a booking and then the my sister-in-law died during the birth of her twins. Within 5 days I called Holiday Cottages to cancel but they denied the request. They said I had to request a transfer and they would charge and additional £75. After three different requested dates for a transfer they denied the request. They are thieves. They claim the condition were clear in the T&Cs but this was not explicitly stated before they happily took my £2000.”
“The company refuse to post my honest but negative review on their own Web page so there is something very dodgy going on. The property we stayed at was dirty and unkempt which I really didn't expect when spending over 2 thousand pounds! Beautiful location but really let down by the condition.”
“We stayed at an expensive property in Instow, Devon which fell well below expectations and needed frequent maintenance call-outs. A critical but fair review was provided to holidaycottages.co.uk which included both positives and negatives.
As the owner did not agree with our feedback, holidaycottages.co.uk have only published the positive parts of the review. They confirmed that this was the case via email.
Feedback does not have to be agreed with. It is a matter of fairness and transparency that reviews are published in full.”
“Left a review two weeks ago about a cottage we stayed in mentioning the bad bits and why we left after only three days but it was never published on the review page for the property so I will not be back again with this company I sent a complaint to them and I had a reply only after I wrote about them on social media and they promised to get back to me but so far nothing I think I will now try another avenue of recompense”
“If I could give no stars, I would! Booked a holiday for Christmas, took out cancellation insurance from their site , as they don't give refunds on deposits....Cancelled with 7 months notice!!! No refund, insurance is pointless as it the customer service attitude of holidaycottages. Not their problem, apparently...£276 down, thanks! I will never book with them again. They've 'looked into it'....changed nothing! Wanted medical evidence that my Dad is likely to be dead by then or at the very least it would be his last Christmas and so I 'd rather stay with the family, not go on holiday. No empathy at all.”
“So disappointed! I don’t understand why they let you book, and they decide after that those dates are not convenient to the owner for some reason ! Not the first time I’m being rejected from this website for absurd reason!
And I book 2 to 3 holidays a year around Scotland
Waste of time”
“Far Wescoe is a quirky rustic property in beautiful surroundings. There was an excellent welcome pack to greet us on arrival but unfortunately
our stay was a pre Christmas visit with family when the weather was very cold. The cottage was not heated up for our arrival and it is an extremely cold house with lots of flagged floor tiles and draughts everywhere. I had to wear my daytime clothes in bed and wear lots of heavy clothing in the cottage during the day.
I contacted Holiday cottages before our visit to question the heating
arrangements and left a message but received no reply.
Early in our visit we realised it would be difficult to heat the cottage to a comfortable standard so we again contacted Holiday Cottages
We were informed the that the owners would be contacted and someone would come back to us within the next 30minutes . Three days later we are still awaiting that call!
I would not recommend this cottage to anyone, particularly older people like myself and my partner( age 76 and 82). I imagine it is a lovely place to stay in the summer worth’s but not in the colder times of the year.
Might I suggest that the cottage is pre heated and at least one days supply of logs are provided before each let if it continues to be let during the winter months.
Can I also suggest that Holiday Cottages substantially improve their
communication channels to maintain contact with their users.”
“Had to cancel due to sudden ill health no partial refund offered even though the holiday cancelled 5 months before date, no contact numbers available to talk to anyone, contradictory advice on the terms and conditions”
“Very poor cancellation policy even when cancellation 4 months before due to a member of the family breaking there back in a fall and 2 of the party having to care for her now! Wasn’t even willing to give me a partial refund based on these circumstances! Very poor show really had 801 pounds of my money for no services received!! Will never book again or recommend any to this company!!! AVOID this company. Zero customer service and not bothered once they have your hard earned money.”
“:( Finally found an affordable holiday place & they don't want my good boy rottie. After I booked I got an email saying there had been a mistake and they only take medium size dogs up to the size of a Lab (of course they're so much smaller than a rottie... 🙄) The details don't say that at all, just says one dog. They ask for breed when booking, so it's about him being a rottie but they chose to lie rather than be honest. Avoid @holcottagesuk if you have a #rottie #rottweiler”
“I booked a cottage over a month ago but accidentely booked the wrong dates. I instantly contacted customer service via email and since then i've been chasing them for my refund. They do not have a contact number which is just ridiculous and the customer service email only reply via cripted emails once a week, if i'm lucky. I even asked for an exchange as I still want the same cottage but i'm getting no where..”
“Probably the worst customer service experience I have ever had, and certainly the worst with a self-catering agency. The property (Beacon Farmhouse in Michaelchurch Escley) was absolutely filthy, in a dire state of repair, and infested with insects. We left after being unable to raise the property manager on the phone, and there has been almost a complete lack of communication from the agency ever since. Currently fighting for a refund, and I am guessing that we are going to end up in small claims court over this. First such experience in over twenty years of staying in self-catering properties.”
“They take no pride in themselves. They (charlie) cancelled our trip last week to Norfolk by email the day before saying they would help us rebook which we said we wanted to do. They didn't answer our email they completely ignored us. AVOID”
