“I am deeply disappointed and frustrated with HomeChoice’s blatant disregard for customer privacy and its failure to address a serious complaint.
I have been a loyal HomeChoice customer for the past eight months, and my account has always been in good standing. Despite my responsible payment history, I am now facing an alarming breach of privacy and a complete lack of accountability from HomeChoice.
On March 5, 2025, I lodged a formal complaint regarding a breach of the Protection of Personal Information Act (POPIA), Act 4 of 2013. My personal information—specifically, my partner’s contact number—was accessed and used without my consent. I never provided his number to HomeChoice, yet on March 26, 2025, he received a call regarding my account.
I immediately contacted HomeChoice for an explanation. An agent confirmed that my partner’s number was not even listed in their system but failed to explain how they obtained and used it. This raises serious concerns about their handling of customer data and potential misuse of private information.
Since submitting my complaint, I have been met with silence and complete disregard from HomeChoice. Instead of addressing the issue, they have chosen to harass me with up to five calls per day demanding payment—while ignoring my legitimate privacy concerns.
As a responsible and loyal customer, I am appalled by HomeChoice’s lack of professionalism and accountability. I refuse to make any further payments until this matter is properly addressed. If HomeChoice does not respond within 48 hours, I will escalate this issue to the Credit Ombudsman and relevant consumer protection bodies.
Customers beware! If HomeChoice can *******ly access and use private numbers, what other privacy violations are happening behind the scenes? This is a serious red flag, and I urge others to think twice before trusting them with personal information.
#POPIAViolation #HomeChoicePrivacyBreach #ConsumerRights”
“Extremely poor and unprofessional delivery service. Keep sending me emails that my parcel is out for delivery for 5 consecutive days but no delivery. After investigating the situation, I find out they are delivering to the wrong address. I have been sitting at home for a week waiting for a parcel that isn't coming. No communication. Nothing. I will be requesting a refund and won't be ordering from them again. This is ridiculous and disappointing as this was a gift for my son. Now he will be disappointed too 😔”
“I am disappointed in your customer service, after I let you know on all platforms that my airfryer just stopped working, there was an automated response saying that you are open today from 7h00 to 12h00. No contact has been made yet which leaves me shocked since your consultants have been contacting both me and my husband day and night so that we should buy more products from you. Now that we ask to come and pick up the airfryer, it just stopped working, no one is available. We pay our bill on time. I would expect the same loyalty from you.”
“I ordered a 15 piece bedding set which I was supposed to get a free mink blanket but it's not there.im trying to call but no response.so im so disappointed en I believe it's my last ORDER.IM DONE..”
“Very poor Quality Curtains for the price I have to pay, I could rather have gone to Volpes and bought better quality for even less than what I have paid !!!! Would never order from Homechoice again !!!”
“They drag feet to update my account and provide me with paid up letter.Your legal department don't answer their phones but hve private conversation while holding on line.Please update and closed my account.
Don't want anything to Do with Homechoice ever again”
“Terrible terrible company ever, I have no words to express my dissapointment. The call agents are ghetto, rude, incompetent and worst of all my installment keeps increasing, HAYBO!!! These people need to be investigated.”
“This company is nonsense, they have the worst agents who do call avoidance, the level of avoiding calls is so high. They add payments to your bill that you were never told of. The products are good but the agents, customer services is horrible. Agents are rude and hang up the call, no empathy nothing. Who does training??? Imagine sibanga uR1300 really ??
Cha umoya wami niyawuphula!!!”
“Homechoice jas one the most rude and disrespectful consultants, I called them the other day and the lady told me that my request doesn’t fall under her department and hung up the phone on me. Then they have the audacity to call everyday offering loans and funeral cover, totally unacceptable !!!”
“Ek het ñ trampoline bestel so 3 weke terug, dit het gekom maar die probleem is dat hierdie hele trampoline is so onstandvastig. Die hele struktuur is "wobbly" die heletyd. Ek moet kort-kort die pype terug druk in posisie in want dit vou onder in. Ek vrees elke keer as my seuns op hom is, hulle gaan seer kry. Ek sal nooit weer so iets by homechoice bestel nie, ek gaan hom nou laat opslaan en dan vir my kinders ñ nuwe 1 by Makro of Game gaan koop.”
“I have a very bad experience with homechoice, you accused me of taking things I know nothing about. Had to go to do affidavit to clear my name. Now you keep on calling me even when I ask you to stop. Please stop harassing me”
“I have never received such bad service from a company before. I have a huge problem with this company and I advise no one to open an account with them. Firstly I have a monthly debit order with them of R500. They deduct my money as per agreement however my credit score is messed up and depreciating monthly because Experian picks up all those payments as late payments. Secondly every month I have the same query of having the amount not depreciate after payment an example. Beginning of December 2024 I checked and I was owing R2100 a week later I was now owing R2600, I queried, sent screenshots and they never got back me to. Now Beginning January 2025 after they deducted money, I was back to owing R2100, last night after checking I am back to owing R2600 and no one is willing to escalate this issue. When they assign those rude incompetent call centre agents of theirs to call and make payment arrangements, they are very good at it. However they are big failures in solving problems. On top of all this, I have monthly charges on the account, mind you I hardly get monthly statements or anything related to the account. This is the worst company to ever exist. I am so consistent in paying because I want the money to go down and for me to be able to make a once off payment, but how am I going to be able to do that if I am paying and there’s no difference? Look at the image’s attached and the dates and tell me if that makes sense. I want absolutely nothing to do with this company!!”
“In December 2024 I bought a duck duvet inner from Homechoice, what a waste of my money. Each time I change my bed, the feathers fill the floor and the inner is getting much lighter. I regret because I normally buy my bedding from Woolworths. Here there is just no value for money at all.”
“horrible service,this company is soo desparate,i made a mistake on my checkout and added my details,and they went to do an inquiry on my name without my permision,and that affected my credit score,how do you do an inquiry without a clients permision?am soo angry”
“Bought a wrong mattress,phone for smaller size they delivered but didn't take wrong size back,they told me they will phone me,from 2024/11/11 up until now its more than month send email---reaction---is feedback utmost important,sincere apologies,will contact within 72 hours send more than 5 emails and every time is the same reaction”
“You are the most horrible service provider i have ever heard off, your consultants are extremely rude. i am constantly being called for sales that i am not interested in. my account with you is up to date yet you call me everyday asking when i am going as i dont know i have to pay you. JUST STOP CALLING ME FOR NONSENSE. I WILL NEVER EVER RECOMEND YOU TO ANYONE.”
“Waited for my order for over a month, received calls of empty promised only for my order to be returned by the courier company. I mean is that even allowed!? Very disappointed!”
“Good day, I am very dissapointed with the working staff at Homechoice Bloemfontein, today 25 November 2024 is the second time I was not happy with their service, They are absolutely rude, no communication skills whatsoever, they help clients that came after you first and are absolutely working very slow, waiting time is 2hpurs plus...”
