The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,043 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

Rick

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter buy me a $488 gas dryer! By the time they put the delivery charge pick up charge and gas charge on there the dryer came to $909! It was delivered by two gentlemen who didn’t speak a drop of English and I couldn’t understand what they were saying so I had my son come over to try and figure out the problem, especially with them hooking up”gas” In my home! They were also Supposed to switch the door to open a different direction they didn’t and of course, when I tried to talk to them about it they didn’t speak English like a fool. I signed the paper but then called right away. The girl on the phone was and her teeth ! I have never dealt with such rude people in my life!! When we called Home Depot and tried to talk to them about it, they gave us two separate dates of when they could come out and fix the issue. They called us and said it’s not their problem. We have to call a third person because we didn’t tell them to do it right away I will never ever, buy anything from Home Depot in Monticello Minnesota again ! I’ve never been treated so rudely and disrespectfully and lied to so much in my life. I’ve been doing customer service for 25 years. I would never ever think about treating a customer so rudely as I have been treated now. It really irritated me because I couldn’t stand in there and watch what they were doing because I just got home from having surgery on my leg and was on crutches! Buyer beware I’ve never had a bad experience with Lowe’s ever so goodbye Home Depot hello Lowe’s And when I called the store to talk to store manager, they refused to put the call through! And the real kick in the head is this dryer is a piece of garbage! I’ve had to run a small load through three times to get to drive”

Helpful Report

Posted 2 weeks ago

“We had a problem with delivery date was moved up on us without if was good for us, whatever was good for them we had to cancel our plans to make sure we were available for delivery when notified HP we were told we would get $108 put back on our gift card and after repeatability calling HP and the time, they LIED repeatability to us there won't be a next time I don't want to do business with them again. Hello Lowe's!”

Helpful Report

Posted 2 weeks ago

“Worst customer service of any organization in sny type of business I have ever seen. Multiple times looked up an item online. Said I could have same day pick up in store. Texted me that the order was ready. Got to store and wrong item was given to me. Person on the store said I was was wasting their time! Literally. Guy named Lior should loose his job. Manalapan NJ.”

Helpful Report

Posted 3 weeks ago

“I bought a snowblower when I opened the box it was broken. I was on the phone for two hours and customer service would not do anything about it and the Home Depot store won’t take it back because it’s a gas powered item.”

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Posted 3 weeks ago

“Horrible experience with my appliance delivery and install. Pls do not buy any major appliance from here. No one gives you proper info”

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Posted 3 weeks ago

“I just bought a little Christmas tree set with decorations included. The cashier accused me of stealing the ornaments that was part of the set. I have been discriminated against and I feel very offended.”

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Posted 3 weeks ago

“Delivery just terrible they cancel at last minute just terrible they eventually will show”

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Posted 3 weeks ago

“I purchased $3500 in appliances. I was told I would get 12 months now interest no payment. They started charging me interest at 6 months. They will not reverse it. I WILL NEVER BUY ANYTHING THERE EVER AGAIN. Nor will any of my family members. Hello Costco 👋 nice to meet you! I need new doors! Nate is the manager at Home Depot in Chaska MN. Thanks for delegating this task and letting your customers leave your business.”

Helpful Report

Posted 3 weeks ago

“BEWARE!!! DO NOT BUY ANY APPLIANCE FROM HOME DEPOT. If anything goes wrong, you're screwed. The Home depot only wants to pass the problem(which is now me) of our $3000 fridge that has worked in 2 weeks to the manufacturer. So it will be 6 weeks without a fridge before Kitchenaide(Whirlpool) to try to fix it. I wish I could put 0 stars.”

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Posted 4 weeks ago

“Be aware My order never arrived . I called and they said it was my responsibility to call the delivery company. Or to dispute the charge with my bank. Bad policy One less customer…”

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Posted 1 month ago

“If I could give a minus 5 I would. New dishwasher was put in Nov. 7th it leaked that night. Called In the 48 hour time frame to get it replaced and have been given the run around. Was to be installed every Thursday since getting it replaced now they are saying not till Nov 30th. Not a happy customer. Will not order an appliance from them again. Will go to their competitor up the street from them. Got a different excuse every time we have called. They need to come and do my dishes Thanksgiving. Thanks home depot for ruining my holiday”

Helpful Report

Posted 1 month ago

“I strongly caution anyone against purchasing appliances from Home Depot. I placed an order three weeks ago with a promised delivery within two days. After being given a four-hour delivery window, I waited, but the appliances never arrived. The delivery was rescheduled for the following week, and despite confirming over the phone that they were on the way, nothing showed up again. Hoping the third time would be the charm, I confirmed once more and waited all morning, only to discover after hours on the phone that my order had been canceled without explanation. Now, I’m left chasing a refund, wasting even more time and energy. This has been an infuriating experience, full of broken promises and zero accountability. Avoid Home Depot for appliances at all costs!”

Helpful Report

Posted 1 month ago

“Bought 60 inch Toro riding lawnmower from Home Depot on August 8, 2024 Belt has since jumped off three times and fourth time mulitated it tried to get them to fix it to no avail spoke with Square Trade Allstate, Toro, asst. Managers, store manager, even corporate, was referred to guy that works on lawn mowers not for Home Depot but through Home Depot was told warranty only covered belt for one month been working on at least a month and mower supposed the have manufactures warranty and was coached into buying extended warranty. Now we have broke mower with no kind of service would not recommend buying from them worst service ever tried even contacting store manager numerous times guess she is still on break to remove no good warranties”

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Posted 1 month ago

“Will never order lumber again from Home Depot! I swear they pick out the shitiest pieces to deliver to people! Couldn’t use half of the 2x6’s they delivered…. I’m going to Lowe’s from here on out…… Nice move…. Idiots! 😡👋👋👋”

Helpful Report

Posted 1 month ago

“Don’t believe this sales I’ve been checking prices for months I am every day at Home Depot and Prices are the same for a few months some even higher than before,I don’t care, but just don’t raise prices for Black Friday”

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Posted 1 month ago

“Husband was making an inquiry about his card by phone. Needed to update address. The guy on the phone was a complete douch to me while I was spelling the address numerous times cause he has no listening skills. Pathetic.”

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Posted 1 month ago

“I ordered 2 large items from home depot. I was expecting a call for delivery date as people who work can't be available at the drop of a hat. I realize now they are shipped through Fed Ex or other carrier and home depot does nothing to help coordinate delivery dates. Called Fed Ex since estimated delivery date was a day I work. Could not speak to a real person. All automated. Not sure what will happen when I am not home when delivered but I am sure home depot will not give a .... I will NEVER order from home depot again as I have spent a lot of time on the phone to accomplish nothing.”

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Posted 1 month ago

“I have lost complete trust in Home Depot and will not be shopping there anymore. I bought the Dewalt drill package, which supposedly they said you buy the batteries for $199 and get the drill for free. I asked about the return policy and that is were they FAILED to tell me that if I return the drill and batteries that I would not be receiving a full refund. And that is what happened and all the manager could tell me was that it is written on the receipt the max refund which was not the original payment. Well that is too late when it shows on the receipt after I already purchased it and then she continued to state that it is on the poster in fine print. There is no way to read the fine print since the poster is hanging from the ceiling. This is definitely the worst experience I have had. I feel I was cheated and lost COMPLETE TRUST IN HOME DEPOT. If I can give them zero stars I would.”

Helpful Report

Posted 1 month ago

“Racist I moved changed address to new place I bought a new phone and had new number them for people was horrible, but I didn’t get a chance to get my address changed but when it came time to get my telephone number changed, they just went crazy. Then the representative, which was the lady lied my card went to the old address and they returned it to Home Depot and when I called her to update my new address, she said OK Miss Woody I’mma mail it out to your new address. She changed my new address, but they just as racist as they wanna Be just racist as she lie just lie I don’t get somebody $2000 credit limit and then shopping in the store they ought to take care of damn bill bought a ring camera for $100 in this trash needs to be charged every three days. I only spent 366 in there I was waiting on the card. They terrible the foreigners they are in let them have it they fraud me ran. My credit said I was approved. They never sent the car back. Never sent the car resent it. How do you do that? I got a bill in the mail, but the account number on the bill wouldn’t allow me to add it to my bank to do bill pay you know that’s bad they flagged the account. They terrible racist.”

The Home Depot 1 star review on 18th November 2024

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Posted 1 month ago

“Jose "joe" is exceptional at the home depot in rialto. I literally go in looking for him, he always greets me with a smile and makes me feel like family. He is knowledgeable and always willing to help he is a true asset to home depot and deserves recognition.”

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Posted 1 month ago

The Home Depot is rated 1.7 based on 1,043 reviews