The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,168 Reviews

15 %

of reviewers recommend The Home Depot

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1.6

Based on 1,168 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 15th April 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to make a return of a large product that I had purchased from Home Depot in Durbin Pavilion. Laurie with Customer Service was an incredible help to me and made things work very smoothly. I thank her and the team for all the help.”

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Posted 2 months ago

“Refrigerator freezer does does not close properly. Serviceman cannot fix. Plans to deliver another, however I want the new one checked for proper function BEFORE installation in my home. You want me to pay you to check whether a product I have purchased works after you have installed it??? I don't want people installing defective products over and over again in my home. I don't want to deal with spoiled frozen food because you delivered a refrig with a freezer door that pops open every time the refrigerator door is closed. Madness!!”

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Posted 2 months ago

“Purchased 4 appliances for installation from Home Depoit. the install team was more interested in speed than quality work. It was like watching a NASCAR pit crew. They are scheduled to return today to fix the issues. We shall see.”

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Posted 2 months ago

“I tried to buy a gate opener but 3 employees were "too busy" talking and I could not any of them to open the locks on the cabinet. I went to an employee in the lumber department and he opened the locks so I could but the mighty Mule 271. If I did not live 2 miles from the Placerville store and get a 10% vet discount I would shop else where.”

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Posted 2 months ago

“David at market place store was very helpful in electrical department, he help me find all my items I needed for my project,”

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Posted 2 months ago

“We bought a oven from Folsom Home Depot they double charged us. We have had 4 conversation with them. They are not making this right even though they admitted only one oven was delivered. They are a sloppy company. DO NOT SHOP AT HOME DEPOT”

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Posted 2 months ago

“I recently purchased all my kitchen appliances from Home Depot and the customer service and installation services I received has been very poor so I will not be purchasing any more appliances from Home Depot because of the terrible service I have received from them.”

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Posted 2 months ago

“Twice they missed delivery, without ever notifying me. Never an apology. Only excuses.”

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Posted 2 months ago

“Home Depot service has not let me down once, rather 3 times. I will never purchase a large product from home depot again. The first time was with a patio door install. I wanted a standard door. They ordered custom door with the handle on the wrong side, therefore they returned it and sent me a second door. A two month delay. I later purchased a fridge. The fridge they brought me had an issue with the water dispenser. I called to return it within 24 hours. I decided to exchange it with a different fridge at Home Depot. They were supposed to send a person to pick up the fridge that was not working, however they did not. They assigned a person to fix the fridge. I tried to explained that it was supposed to be picked up. He did not speak English, so we communicated via Google translate. They later sent over the new fridge. The old fridge was still sitting in my house. They picked up the old fridge, however they did not communicate about the pick up. I was told that I could not get a refund because I never returned the previous fridge! It took close to 2 months to get a fridge that worked. It took about 3 months to get a refund from the first fridge. This year, I needed a dishwasher. We decided to give Home Depot one last try. My husband ordered it on-line. We were supposed to receive in on January 17th. We received an email stating that it was delayed to January 31st due to being on back order. We understood. On January 30th, we received another email stating that it is delayed to February 10th. I have no idea if we will get it by then, but this is yet another delay on an order. We were offered a $50 gift card for the delay. It is honestly insult to injury after 3 failed services. Never again. We gave it 3 tries with Home Depot. All were a failure.”

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Posted 2 months ago

“Plants look terrible should be discounted like Lowe’s does and half of them should be free as they are past the point of saving. They are in a dark cold area of store these are tropical plants and need to be kept at a warm temp with light.”

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Posted 2 months ago

“Worst company ever deal with especially with online ordering sent the wrong product twice and wanted me to take it back to the store idiots you sent 140 pound safe morons then take 14 days to return my money never again well I shop at home Depot.”

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Posted 2 months ago

“I bought a gas stove when they hooked it up it was leaking gas, had that fixed burners now have blue and orange flames came back out was told I need a new stove that someone would call me never got a call I called was one hold for a half hour was told they will send someone back out. I was. Back on hold now I have GE phone number to call they can’t return my calls because it’s a call center. I can’t return the stove it’s been over 48 hours my first time calling was the next day after delivery. They gave me the run around for two week of course it’s over the 48 hours! I paid a lot of money for a stove I can’t use and was told to crack the window if I should use it in the meantime seriously. NEVER AGAIN WILL I GO TO HOME DEPOT!!”

Helpful Report

Posted 2 months ago

“Former employee of The Home Depot for over 4 years. I would describe it as: amazing when its good, when its bad, look for a new job. This company allows employees to have money taken from their paychecks and endangers them to the point of almost death. TLDR - Management is too cowardly and will get someone injured or killed because they won't have an open conversation with troublesome employees, and theyd rather sweep everything under the rug and pretend nothing is happening and praying it wont. Management has ignored multiple emails, meetings they even agreed to. So they know money has been taken from employees, that our lives have been endangered. They DO NOT CARE. Management is either ALLOWED, or TOLD to lie, without consequence. Long version. Fat trimmed. When I got hired I was told within 2 years of being "okay" at my job, I should be expecting to be earning around 100k. This was a complete lie. The TRUTH.....is that ONE associate, ONE year earned that. This was told to myself and about a dozen others. When I alerted his boss of this discrepency, nothing happened. While I was in training in the field, the gentleman that trained me straight up tried to sell me meth on the clock but also partook himself. I alerted this to the boss that told me my pay expectation, nothing happened. When nothing happened I went to his boss, nothing happened. LUCKILY, for several years and MOST of my time here I had good bosses, so a few years went by. My managers started dropping because they were done dealing with the guy that did nothing, because all the work was shoved on them because the guy that promised people a crazy amount of pay and protected a meth user and dealer was and frankly still is, useless and more bad for this company than not. Now that all good managements gone(or inaccessable to me), lets get to the sad part that I HOPE.....someone big enough in the food chain will look into this, because a small pile of spoiled appled will ruin more if they are not trimmed. I got my SEVENTH boss early 2024. For perfect context, I had 2 broken feet(on top of a lot of general chronic pain), requested a lighter work load (was denied), requested to only have at MOST 8 hour shifts (3-4 days a week were over 9) I was covering a 150 MILE RADIUS, because we do not hire skilled, or reliable people when we are in a crunch, just someone with a pulse. I was written up once in my 4 years prior to this 7th boss due to a person in texas purposely putting gap in my schedule which was not discussed or agreed on as I was there to do as much as possible. (this was when texas had the nasty ice storm a few years bad, I was there for about a month helping) In less than a singular year I was written up 3, technically 4 times if you count my firing. Lets go over those. My first write up has no information or details due to my manager. So I will neither take that as is or defend myself. Two, due to my manager simply not having a conversation with not just A store associate,THE ONLY ONE, that has had guns pointed in my face. Because I called the associate out in the reschedule for that they need to pay more attention, go over with customers the correct information to avoid these issues. I was written up. Third. I had recently moved within 2 weeks. I was going to an area about 120 miles round trip away, thats well over an hours drive. A customer had unfortunately gotten called into work and my boss had texted me before I had even woken up which he knew. asking me if I was willing to push my workday back to accommodate the customer. This was originally posed as a QUESTION, or...an OPTION. I had called the customer and explained I had to be back in town before 5pm and I was unable to start my day roughly 6 hours later than normal. She understood this and rescheduled without issue. I had a 1 on 1 meeting with my boss that morning anyways. I was told that wasn't an option, even though it was worded as one. I was then written up, and what irks me the most is I told him, I had responsibilities I had to be in town for, because if I clock in at 8:30AM, My shift should be DONE bye 4:30, he apparently didn't know that, even though it was in a text message,crazy how managers get to lie to write you up. My fourth write up was because my boss is either a pathological liar, had a vendetta or there is just something wrong in his electric meatball. Someone was not doing thier job and I simply told him I was not going to do someone elses work when they can do it themselves, they are capable, and thats also POLICY AND PROTOCOL. It is crazy that this massive company protects meth dealers, management that gives you false information about your pay, lies to you (this guy still works here), pathological liars, management that doesn't do their job/lies to employees. Management(at least mine) was allowed to continuously lie or leave out VERY IMPORTANT details to negatively impact others and the management(bosses) above did not care when you told them that. At the end of the day what happened, happened. The issue of management not taking the following seriously: associates doing their job so wrong it takes money out of others paychecks, and associates getting one or if not both wrong being address and or phone number where guns/weapons get pointed in your face/direction. I would imagine NO ONE wants this while they were work. But they dont care. Have fun shopping here, they are willing to have someone be injured or killed due to other employees not doing their job right.....daily. Where is the accountability? Where is the responsibility? Where are the leaders, the managers? This company will continue to fire, hire and put people in danger because they refuse to open their eyes. They liked to believe progress is good at any cost. Even if that could be my life, maybe yours if you work here.”

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Posted 2 months ago

“Very bad customer service very rude and very messy cashiers very rude mangers rude”

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Posted 2 months ago

“I will never order an appliance at home depot ever again. Ordered microwave, dishwasher, and stove. They refused to install everything but the stove... which all they did was plug in. I could have done that. I paid for the installation of these appliances but since they wouldn't do it I called and was promised a refund in 3-5 business days.... that was almost a month ago. Every time I call and check on the status of my refund it's always the same line "It's in process" "Were going to push it through" and it NEVER has shown up. They owe me $340... I fear I have lost my money to these crooks!”

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Posted 2 months ago

“Home Depot offers a veterans discount, but makes it very hard to use. Either the item is not subject to the discount, or you cannot use your veterans discount with another store discount. The only reason Home Depot is giving a discount for veterans is it’s the politically correct thing to do right now. it’s a very shallow appreciation to someone who served our country.”

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Posted 2 months ago

“I got a gift card to start it did not have a pin number they had me running around back and forth on the phone a personal at the end someone from home Depot called to finally give me my pin number that same day I went to the store and it turns out the card was empty some one did fraud and no more money on my card I called all customer service for home Depot no one found a solution nothing until a gentleman man just said sorry there is nothing we could do. It just seems so unfair that to start the gift card didn't come with a pin number that's your mistake and when finally after weeks someone calls to give the pin they do fraud and use all my money and home Depot can't do nothing about it that is so unfair because the card is from home Depot and they should take responsibility for there mistake. I'm never buying a gift card at home depot.”

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Posted 2 months ago

“An order originally had a delivery window on January 18 and the company did not show up. It then had a delivery window on January 20 and the company did not show up. Both days I took off work and both days I had contractors waiting on the delivery that I had to pay. (16 hours off work = $720, my contractor was nice enough to discount both days and only charge me $40/hour for those 8 hour windows so that is $320 I was out) On January 22nd a Delivery Escalation Ticket was supposed to be issued but the customer service agent misentered the information. A correct delivery escalation ticket was finally issued on January 25. No one from the national home depot office has ever been able to connect to the delivery company on the telephone. All of this should be available in the notes of the order #. On January 25th the customer service 'supervisor' told me that someone would be in contact with me by 8 am this morning CST. I learned today when speaking with another 'supervisor' that she should not have promised me that. This 'supervisor' also informed me that she is not actually a supervisor, just someone people get transferred to when they ask for a supervisor. I have been on the phone a total of at least 6 hours with this order (mostly on hold) and no one has been able to help me or even talk to the delivery company. The only reason I have not cancelled this order is that my contractor cut counters (on January 18th) specifically for these appliances. I would have cancelled and ordered from Lowes or Best Buy after the first missed delivery when I could have had them delivered by now. At this point though the delivery date from your competition is February 1 so I keep hoping someone at Home Depot can help me. This has been the worst customer service experience of my life hands down. It has cost me upwards of $1000 in missed labor myself as well as money I've had to pay to contractors based on Home Depot's promises to me let alone the cost of having to eat out regularly. Today is January 27th, 11 days after the original scheduled delivery, 9 days after the first missed window, 7 days after the second missed scheduled delivery, 5 days after the 3rd and 2 days after the fourth. Go with Best Buy, go with Lowes, go with a stranger on Craigslist--they'll be more trustworthy and helpful if something goes wrong.”

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Posted 2 months ago

“I bought a refrigerator a week ago and hate it but they won't take it back. You only have 48 hours. Give me a break. Won't be shopping there anymore.”

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Posted 2 months ago

“We tried having a refrigerator delivered through the Home Depot, they rescheduled four times and never actually delivered the refrigerator. We ended up ordering through Lowe’s instead.”

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Posted 2 months ago

The Home Depot is rated 1.6 based on 1,168 reviews