The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,366 Reviews

14 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2025

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order for a dishwasher. Email said that I would receive an email to notify when the delivery would take place. Never got it! Call from an unknown number came at 6:36 this morning went to voicemail because we don't answer calls from unknown numbers. At 7:19, according to Ring camera that dishwasher was here. Told the guy that we never got any notification the night before via email as the email said. Asked for 2 minutes to get to the door. Opened the door at 7:22, again, according to the Ring camera, to the truck pulling away! Couldn't believe it. Never ordering anything from Home Depot again.”

Helpful Report

Posted 4 months ago

“So we ordered new kitchen appliances in May as we bought a new house here in West Virginia. Knowing that the appliances needed to be tested within 48 hours we put off the delivery until July after a new gas line was run for the stove. July 28 was the set delivery date between 7 AM and 11 AM. I took the day off work because my husband could not. At 10 minutes after seven my husband received a call saying that they would be there by 7:20. At 8:15 I received an email saying they were not going to deliver. I called customer service and they said that they couldn’t bring their truck up our Driveway. The company delivers in West Virginia every day, but they can’t get to my house even though both UPS and FedEx deliver to my house regularly. They said that they would have to reschedule with a smaller truck. I waited for over 24 hours before finally deciding I’m going to have to contact them to get this rescheduled. Well, they tried to put me off for two weeks. I told him that it was not happening. We had already removed all of our appliances from the house the Sunday prior to the first delivery. So delivery was scheduled for today, which is July 30. I again had to call them for a delivery window at 7:15. The lady told me delivery is scheduled between seven and 11. I again had to take the day off work because they do not deliver on the weekend. I stayed in the house waiting either for a phone call or them to just show up. At a quarter after 11 I decided I needed to call because it didn’t look like they were going to show up again. Customer service said oh they said that they were already there and knocked and no one was home. I told the lady I have not left my house. I’ve been waiting for them. I even called at 7:15 so you think I ran out of my house between 715 and 8 o’clock knowing that these people were coming? The lady apologize to the customer service was very good. She was very kind and very helpful. I will never buy from Home Depot again. This is $7000 in appliances. The lady did tell me oh you do know that they are supposed to install your appliances for you at least the stove. I said they can’t get up my hill and they don’t know how to knock on the door so you really think that they’re competent enough to install a gas stove? I said I don’t think so. I’ll let my husband do that. He’s a whole lot more competent than these delivery people. Home Depot has really gone downhill. I have learned my lesson and will not purchase things like this from them ever again. This is why these big companies end up going out of business for lack of customer service. I will call the Better Business Bureau after I get my appliances and also the manager of the store in which we purchased The Appliances through to let them know about how disappointed I am. We have literally purchased thousands of dollars of flooring, paint appliances, even a lawnmower over the last couple of months. Just very sad.”

Helpful Report

Posted 4 months ago

“Home depo in Riverdale nj has the best staff, i would like to thank, Scott and Mercedes for all there help, best place to deal with, scott is the man😀😀😀”

Helpful Report

Posted 4 months ago

“No regard for the customer. Not helpful at all. When telling them I was going to cancel an order they didn’t care it was no big deal.”

Helpful Report

Posted 4 months ago

“You rock Ms Alina. Very knowledgeable, looked genuinely interested in my project, kind and helpful. Super customer service girl. Would recommend store #0376 Alicia-Lisa”

Helpful Report

Posted 4 months ago

“I have purchased at least 4 appliances and never had a delivery problem. My most recent purchase of an expensive dishwasher was a nightmare. I have restrictions on my availability and asked for an accommodation. I was told it could not be made. I am closing my account and going to Loewes ….”

Helpful Report

Posted 5 months ago

“Contacted Customer Service to change wrong delivery address 14 hours before purchase was shipped. I was told not possible and order had to be cancelled. I cancelled the order. I then saw the order was still active and pending. Called 2 more times (out of country “customer service”) who said “hope for the best” and suggested I commit fraud with my bank saying I never authorized the charge then denied my request to speak with a supervisor. 24 hours later my order was shipped 3 states away, I’m billed for it, and no response from Home Depot. Ship at Lowe’s”

Helpful Report

Posted 5 months ago

“I placed an order on July 19, 2025, which indicated it would be delivered on July 20, 2025. Three days later, I still haven't received it. As soon as I receive it, I'll return it to the store, as I had to pay again for the same item at another store. Bad services!!”

Helpful Report

Posted 5 months ago

“Just purchased a 8x8 tent for my sons football game’s surprised to see price markup difference on the website it says 80$ I payed 116$ in store when I asked cashier why it was such a difference she said she didn’t know that happens a lot ? I have seen this tent at other stores for a lot less I wish I would’ve received better customer service at sunrise home-depot today basically fell as if I got ripped off.”

Helpful Report

Posted 5 months ago

“I ordered flooring online from Home Depot and paid extra for special delivery expected July 15th. I’m 9 months pregnant, my husband just had surgery, and I had contractors scheduled the next day to begin installation—everything was coordinated around this delivery. Instead, I spent two full days chasing down answers. I called six times, was given inaccurate delivery windows, and never received clear updates. On July 16th, I was told I was “next in line” and that I’d get a call from the driver. The app even showed real-time tracking. Then it suddenly switched to “missed delivery” with no call, no attempt, and no explanation. I’ve spent hours on hold, had multiple calls dropped when asking for a supervisor, and still received no follow-up—even after being told the issue was escalated. I was promised discounts (which barely cover the added stress and wasted time), but no one seems to actually be able to resolve anything. This has caused major delays, financial inconvenience, and emotional stress during an already vulnerable time. Home Depot’s delivery coordination and communication systems are broken. I will never order from them again and wouldn’t recommend anyone else do either”

Helpful Report

Posted 5 months ago

“I paid $120 for a scheduled delivery from Home Depot, plus a $30 "express" fee to ensure it would arrive this morning between 10AM and noon. At 9:15AM — before the delivery window even began — I received a message saying the delivery had “failed” and needed to be rescheduled. I’ve now spent over 45 minutes on hold with customer service, after several failed attempts to speak to someone. No one can tell me what happened, and no one seems able to help. To make things even worse, when I tried to cancel the order, I was told that I have to go in person to the store — which is 45 minutes from my home. Seriously? In 2025? This has been an absolute nightmare. I planned my whole day around this delivery, and now I’ve lost time, money, and patience. I’ll be shopping at Lowe’s from now on — at least they treat customers with basic respect and don’t leave them stranded with zero accountability. Do better, Home Depot. Much better.”

Helpful Report

Posted 5 months ago

“On Friday, July 11th at 4:10 pm, I purchased 20 bags of brown mulch and I was told bt the cashier to go around the side to pick them up. He said someone would be there to load them for us. We waited there for someone to load 20 bags of mulch in our truck. After waited there for 5 minutes. I walked inside to the cashier and he said that someone would be outside shortly. I waited for an additional 15 minutes. So I got frustrated and starting loading them in my car myself. After I had almost finished loading them in my car. Two Home Depot employees came out after 34 minutes and helped me load the last 4 bags of mulch in my car. Poorest customer service ever. They didn't even offer any kind of compensation for the time I waited.”

Helpful Report

Posted 5 months ago

“I was told in the store during the purchase of the refrigerator that delivery could be after 5pm. The delivery truck showed up at 11:40 am. Called customer service and was told no delivery after 4. If my wife didn't love that refrigerator I would take time off and get my refund today. Now the refrigerator is on the truck the rest of the day. There's no way they can come back today. I am done with any type of major purpose. Unless I have to, I probably will never be in one of there stores again.”

Helpful Report

Posted 5 months ago

“Bought a refrigerator. The refrigerator arrived on time. So this is where the frustration comes. They said they would install the waterline to our fridge. When the guys showed up they said no, they don't and left. So we got a plumber to do it. The plumber came and did his job but there was a problem. The idiots who delivered our refrigerator forgot to leave the waterline tube that was supposed to come with the refrigerator so the plumber couldn't finish the job. We called home Depot and they apologized and said they would come back and INSTALL the waterline for us. On the day they were supposed to show up they didn't. I was understanding since they might be backed up because it was Monday, the week after July 4th so maybe they're busy, who cares. The next day, nothing, so we called them and they said we never scheduled for a monday... Okay? Whatever let's just schedule another day then. 2 days later a representative for home Depot shows up with our waterline, hands it to us and leaves. I asked him he's supposed to install it and the guy said installation wasn't scheduled... Are you kidding me? If I needed just the waterline I'd order it from Amazon or whatever. So now it's been 2 weeks since we had our new refrigerator with no functioning water. we called them and they said they can't get anyone out to us for another 4 days, frustrated we wanted a refund but weren't able to. So we reluctantly asked for them to send someone to install the waterline and then suddenly its 6 days instead of 4.... What? How is that possible. Within the same phone call that lasted not even 10 minutes home Depot's schedule filled up 2 more days?.... You know what? Whatever. I don't care. Moving on, anything I need in the future I'll be buying from Menards. I wanted to leave a review on home Depot's website but after reading their rules for posting a review on their website it says they reserve the right to modify, or delete any reviews made. Jeez, no wonder their review rating is 4.5 and not below 2. What a scummy move.”

Helpful Report

Posted 5 months ago

“I bought a storm door not even a year has passed. my door closer broke caused by a strong wind, called and talked to Sandra ext 415 in San Antonio, she told me that yes I still have warranty but due to the fact that the door was opened when the damages occurred the warranty will not cover those damages. still confused by her decision in telling me that the warranty is not covering damages..”

Helpful Report

Posted 5 months ago

“Wish I read these reviews before I bought my refrigerator at Home Depot. What a mess. Home Depot has no control over the delivery outfit. I waited from 8am to 6pm. was watching the tracking map, I was next. then the tracking quit. a phone call "not coming" They were 2 miles away. My food was in a cooler from 8am to 6pm. Old refer was sitting aside. AND it's Saturday, next delivery on Tuesday. Sooo now I need to reinstall the old refrigerator and get what food made it back in. Will not buy appliances from Home Depot, going Best Buys. They deliver and install on time. Home Depot told me Too Bad.”

Helpful Report

Posted 5 months ago

“Home Depot Delivery of refrigerators to Key Largo is terrible with a Capital T. Just wanted to share this. I love Home Depot but…The 4th delivery attempt for my refrigerator yesterday didn’t arrive because it wasn’t on the truck. They were going to reach out to today to reschedule. Didn’t happen yet. The first time the wouldn’t change the doors and told me that HD would send someone on a chargeable call. The second time they changed the doors but the doors wouldn’t close. The 3rd time they said they would change the doors but that even if the doors didn’t close I would have to keep it. How can HD hire delivery people for refrigerators and they not know how to fix the doors?”

Helpful Report

Posted 5 months ago

“Home Depot emailed us that our two appliances were in. When the delivery truck showed up they only had one appliance. We had already removed the doors off the old appliances to make the exchange even easier. One of the delivery guys complained of being hurt. Bottom line they delivered nothing. Will NEVER shop Home Depot again”

Helpful Report

Posted 5 months ago

“Do not purchase anything from Home Depot if you value your sanity We used to love Home Depot for the home we built and our architectural business. We recently purchased an LG washer and dryer. The installer delivered it, left it in the hallway, and then the installer came back five days later to install it. After installation (which they didn't call us in advance for; they showed up at 7:30 am unannounced), the dryer didn't work. The installer installed it and then said we have to have a drain pan installed. Our plumber did that at a cost of $300. After about 15 calls, Home Depot said they no longer cover it after 48 hours and we have to contact the manufacturer. It would not have been possible to see that the dryer didn't work sitting in the hallway uninstalled. LG eventually came after we spoke with them several times. It turns out the Home Depot installer (Pro Home Services) broke the gas valve during installation. If you value your time, piece of mind, sanity or well-being, purchase from anyone other than Home Depot. Truly deplorable customer service that no one should ever experience.”

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Posted 5 months ago

“Christiansburg Virginia store, ... John in the paint department was very helpful with solving a matching color situation I had today, he suggested the best way to solve this concern and provided the paint match that I needed. I used to work for that other company, but have been an HD customer since moving to VA in 2007. Thanks, Bill”

Helpful Report

Posted 5 months ago

The Home Depot is rated 1.6 based on 1,366 reviews