The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,043 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.7

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

Rick

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered online… the UPS messed up and I never received the package. I called UPS and they said Home Depot has a specific policy to not be able to make a UPS claim for their deliveries. I called Home Depot and they said UPS is responsible for shipping. I tried with my credit card provider to solve this, however after 2 months they charged me for an item that I didn’t receive.”

Helpful Report

Posted 2 months ago

“Purchased a very nice gas stove with all of the delivery/setup/parts/haulaway for an extra $130 or so online at the Richfield UT store to be delivered to a family member there. Called customer service to make sure I had the correct zip code (the family member a few miles away, or the store- wasn't sure which to use). The CS person told me I could do the entire transaction on the phone with her, went through that whole bit of business and then it was sent to my husband's phone where it had to be approved, blah blah blah and on it went. Finally, she tells me it went through and we have a delivery date to them at the end of the month. Good, all is well, or so I thought- then, overnight I receive an email telling me all of the extra services have been cancelled (?) Called Home Depot the next day, seems there was some sort of glitch when the whole card business was done on the phone (I'm telling you, I was so careful I'm sure I didn't make a mistake, not with my bank card...). When I asked what the 'glitch' was (so I could correct it), the CS person I spoke with ran through around 5 or 6 different things it could be, but couldn't tell me which one it was (!!). To make a dreadfully long story somewhat shorter, they told me it would drop off my bank (where it was pending- how, I have no clue since it supposedly couldn't go through!) and it showed as everything had been 'cancelled' on the Home Depot website. After two days of 'pending' at my bank, I figured when I checked this morning it would be gone. Imagine my surprise when I saw that it had been PUT THROUGH to the tune of almost $1,000. This is for a transaction that had been cancelled due to a 'glitch' with my card, yet Home Depot managed to get that money....I called this morning, trying not to let it ruin my morning (coffee helped), where the CS was very nice and apologetic...told me it would be back in my bank within a few days. Wow. Just wow. I had been waiting for it to drop off the bank thinking we would use our Home Depot credit card instead, but after this? No way. I'll use our Lowe's card and get one for them there. What a mess.”

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Posted 2 months ago

“can connect to a Game Boy Advance CUST O ME R S E R VICE p h o n'e n u m .;b er ( 8O5 41'O -56-OO-with a link cable for exclusive in-game features using the handheld as a second screen and controller. The GameCube supports e-Reader cards to unlock special features in a few games. The Game Boy Player add-on runs Game Boy, Game Boy Color, and Game Boy Advance cartridge games”

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Posted 2 months ago

“Cheyenne and Esther are very amazing, Cheyenne went above and beyond to helped me for all the things I needed for my Christmas decoration. Both of them were very professional they exceeded my expectations. This peoples kindness they made my day. Thank you Cheyenne and Esther for your 100% customer care. Please recognize this people. God bless you both. This is at the Home Depot Kapolei. Sincerely Vito Ancheta”

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Posted 2 months ago

“Went to the Newport news store to get 10 rolls of 14/2 wire.Went up to the customer service desk and asked 2 people if I could get assistance,since the wire is locked up.I waited 20 minutes and no help.I returned to the same people and told them I would go next door to Lowes for faster service.”

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Posted 2 months ago

“Today I tried to make a purchase at the Home Depot in Cordova/Wolfchase. The self check out is horrible. I scanned the first item and get assistance needed. It was low paper for receipts. I scanned a can of spray paint plus seven other items. The attendant is standing behind me the entire time now says, you have to enter your date of birth to buy the paint. I try to enter it but the keyboard doesn't pop up. She makes it show so I can enter my info. She then says you have to start ove because it wanted your date of birth to continue. She stood there and could have corrected the process when it started being an issue. I told her to keep it and walked out. That's why consumers hate self check.”

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Posted 2 months ago

“A sleek, variable geometry (swing wing HOMEDEPOT Cus ; To mer ] se" rvice 8O5-41O' ;56 OO p h o n'e n u m .;b er ) hypersonic rocket plane, blue and grey in colour, used for fast response, rescue zone reconnaissance, and as a mobile control base. Thunderbird 1 is endowed with VTOL capabilities which are demonstrated in many episodes, and its take-off from Tracy Island is most often vertical.[4]”

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Posted 2 months ago

“I purchased multiple Hampton Bay lights and have been installing them they have been fine until I needed more which I bought another 4 boxes. Spending over $300 every box there were lights that either didn't turn on or had an issue the best one (sarcastic) one started to smoke luckily I noticed because a fire could have started. When I reached out to Home Depot with my concerns sending pictures and informing what a huge safety issue and concern this was especially if I wouldn't have noticed and walked away leaving it to continue smoking all I got was a "sorry you experienced this " horrible!”

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Posted 2 months ago

“Home Depot should not use Central Transport for deliveries. They don't deliver when promised - even when they say "out for delivery". When I called Central Transport about the delivery that was due Friday, I got a message saying they are closed on weekends, "call back Monday". Home Depot customer service says they can't help. Yes they can. Stop using Central Transport.”

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Posted 2 months ago

“I have a washer and dryer scheduled for delivery today. I spoke with Andy through the tracker service. Not only was he courteous and extremely polite, he helped me with all my questions. You’ve got a wonderful asset right there!!!”

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Posted 2 months ago

“I purchased 3 pails of latex-ite ultra shield driveway sealer.I do not have the receipt however I still have 2 of the pails. Finish was terrible did not cover. Daulton contacted me after seeing my review, requested photos which I sent they said the driveway had structural issues yet 3 years ago I applied the 8 year product and it finished beautifully. They want to give me 3 more pails of this garbage. I don't care for the finish want my $ back. This is an overrated underperforming product. biggest waste of time. Also I wrote a review and its not on your website. Please advise.”

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Posted 2 months ago

“I am so glad that there are so many other hardware stores available. Home Depot’s level of customer service, at best, is non existent. Literally the worst retail experience I receive anywhere. I always regret when I go there thinking the experience will be different. It is constantly the worst!”

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Posted 2 months ago

“SCAM ALERT: Home Depot and Citibank have a scam going with customers on their 12 months interest free offer on appliances! Purchased 3 appliances and was told if I used my Home Depot card, I could get the 12 months interest free. So I decided to do that but also had a $15 coupon they had sent me. I was never told that if I used coupon, I couldn’t get the interest free. Called store and went there twice to have the coupon taken off purchase and was told that they didn’t know that Citibank changed their terms and there was nothing they could do. I am able to pay off the appliances but feel bad for anyone else this happens to who does not have the money to pay it off. The interest rate is horrible and I was charged $70 for the one month. Needless to say both my husband and I will be closing our Home Depot accounts and will drive a little further to go to Menards!! Now I know why Menards is always more busy than Home Depot!!!”

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Posted 2 months ago

“Called their "customer service" 800 # to ask a simple ?; and could have led to the purchase of thousands of $$ product......30 min of me asking the auto teller for a live person and pressing buttons. Not a single person! Not even someone that barely knows English. I'll take my buisness elsewhere.”

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Posted 2 months ago

“They are rude and don’t care if FedEx doesn’t deliver to the right address and you pay them amount of money and you lose it they won’t do anything about it. Why why ORDER DETAILS ORDER #WM79976777 never arrived”

Helpful Report

Posted 2 months ago

“Customer service is the worst, I purchased online a Refrigerator using a E-gift card, received email confirming the order and delivery date. The day before scheduled delivery received email stating the order had been canceled due to wrong zip code, how that happened I don’t know since I use my billing address as my delivery address to avoid any issues. First problem in order to get an e-gift card refund I had to make a special trip to a home deport store to process the refund, you only find this out when searching online for how the refund process works for gift cards work not find the contacting customer support and go to store to initiate the process. Once the refund process was completed I was told that it take 48 hours for the funds to be reloaded still after 72 hours today And two more calls with support, I was told that it still hadn’t processed, and It would take another 48 hours. The only responsibility I take is when my home warranty company asked how I’d like to receive the funds the two choices were gift card or by check gift you’d get in three days check 14 days well I thought it was a no brainer we needed a frig asap we we already only buying food for a day or two because old unit was in and out and as of today nearly a week later nothing zilch.”

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Posted 2 months ago

“then part of the rural outskirts Home Depot Cust Om ;er Ser;v' ice 8O5 41O(56OO Ph'on;e N um;be;r of Helsinki. The investigation, which spanned about a year, eventually revealed that a small local group engaged in black magic was responsible for the crime. Some members of the group had stolen human remains from the Malmi Cemetery and used them in rituals conducted at a spring in Tattarisuo and its surrounding area. The case remains one of the most infamous”

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Posted 2 months ago

“The Home Depot is the worst customer service I have received in my life. I went to the Home Depot to find a microwave. They did not sell ANY appliances in the store (other than a couple broken ones). I had to order online. Item was delivered in a few days but after it was delivered opened the box and the item was broken in several areas. So much so that it could not be used. When I called the delivery service that had only delivered two minutes earlier they did not answer. I sent a text no response. I called the Home Depot a machine answered, I left a message, no one called back. I emailed them, no response. I called, text, and emailed no response. I called my bank and disputed the charge. After about a month of working with my bank they were not able to permanently reverse the charge, since I had signed that the item had been delivered. I emailed and called Home Depot no response. After several times calling a person finally answered. They said that they would not be able to reverse since I had accepted the delivery. I explained I had notified them within minutes that the item was broken. They then said I would have to have the item, schedule a time for them to pick up, and put me on hold to ensure "LG" would take the order back. Eventually LG said they would, I was told a day they would come, which I had meetings. They then asked when I would be home the next day. I said I work everyday, but I would leave work if they call. I called back and spoke to a dispute specialist who did not care to talk or take notes. She told me to "just take it back to the store". When I showed up, they told me they could not accept my return so I would have to call the online service. To summarize, three months and I still have not been refunded my $350. They now have it so lets see if they refund it or not.”

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Posted 2 months ago

“This morning I bought a preasure washer, I stopped by the self checkout and purchased it, and employee asked me if I printed the receipt, I said yes, then she ask to see it, I showed her my receipt. I went to talk to a manager since I didn't think HD single people like this, the manager said they do that sometimes because the employee didn't help me, which I said, is a self checkout!”

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Posted 2 months ago

“This company is terrible and extremely unprofessional. They did not hook washing lines up properly and water damage happened in my brand new home. Had to make a complaint and file a claim with their company now on top of moving I am dealing with finding a contractor to dry area and fix.”

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Posted 2 months ago

The Home Depot is rated 1.7 based on 1,043 reviews