The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,043 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

Rick

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First I start by saying if I could give zero stars I would. Here's my story I ordered Windows and door replacements for my entire house worth over $60,000 on April 2nd 2024. I was promised that delivery time is between 6 to 8 weeks. After months of waiting and multiple calls into home Depot they informed me that my windows and doors will be ready on August 29th. I had to call the central office multiple times and I had to drive into the home depot stores more than a dosen times to finally manage to move my installation date to July 29th. On the day of the installation the crew came in to install the windows and the doors and they discovered that three of the windows were ordered the wrong size. Home Depot re-ordered the three windows that came in the wrong size. Home Depot promise me that will expedite the new order but it still took 12 more weeks to bring the windows to my house. When the installers showed up to install the three new ordered windows they found out all three windows were ordered wrong size yet again. Home Depot placed third order to replace the windows with the wrong sizes again. they finally came to install two of them yesterday and the third is not going to be ready until the end of this month. Now mind you that none of the windows and the doors that were installed have been finished and inspected and I have no screens on my windows to date. This is a project that should have taken 2 months to complete is almost coming on a year and my house is still open not finished. You would expect such a service from a small company, but for a big company such as home Depot this is absolutely unacceptable. The worst is the irresponsiveness and the lack of caring of the staff and their management. They received payment on April 2nd before the start of the project and here I am after paying $64,000 still having an open project in my house waiting for home Depot and their mercy to bring in my last window install it pass inspection finish the installation so we can close it all up and make these windows and doors functional. I personally decided I will never ever buy anything from home Depot even if it's a screwdriver. This experience has been the experience from hell and home Depot's management did not make it easier. Just to give a comparison, during the same period I needed three more windows replaced. I ordered them from the same manufacturer through my contractor and all three windows came in and less than 3 weeks installed and inspected and completed in less than 4 weeks. So if a small contractor can get me the windows in less than 3 weeks get them installed, inspected and completed, I don't understand how a big company such as big home Depot with a large order cannot get this done in over 9 months now.”

Helpful Report

Posted 6 days ago

“Michele Khan at the Watchung, NJ Hone Depot store certainly prides herself on Customer service as a representative of The Home Depot brand. Michele K went above and beyond at the self checkout counter with me, making sure I understood all the benefits of being a Pro member. She took me step by step to ensure I would reap many benefits of the Pro Program. Michele K at the NJ, Watchung store is a great asset to the Home Depot customer experience !”

Helpful Report

Posted 6 days ago

“Free home delivery for appliances is horrible. Waited home all day on a Saturday, they never came. I thought they'd come first thing Monday, right? Nope, go to the back of the line and wait 10 more days. I've delayed my holiday trip because of this...one of the items is a gift I need to bring with me. If they cancel on me again, my holiday is ruined.”

Helpful Report

Posted 1 week ago

“I would just love to thank the Home Depot for canceling my family’s Christmas dinner due to the incompetence of your warehouse or delivery drivers or both for sending all brand new damaged appliances and now having no appliances until the earliest of January 8 in which the old appliances were removed to make room for the new ones . It was not just 1 that was damaged but the fridge looked like it was beat up with a hammer , the range looked like it was dropped folding left rear bottom corner up and the dishwasher that looked like someone ran into the front door , but at least the microwave looks good but does not notify when timer is at end , so I would like to wish all involved a merry freaking Christmas, and oh yeah almost forgot about the customer service agent that told me there is nothing he can do and would not let me speak to his manager and that he didn’t want to waste his time because he had already answered me and that was it !!! Such a great experience especially after I had a terrible experience with my a/c system that I purchased from them several years ago which costed me as much to get their botched install repaired from another company as I had payed them to do the job , I can promise that this will be my last big purchase from them”

Helpful Report

Posted 1 week ago

“Home Depot contracts out their delivery service and warranties are not through the store, only the manufacturer. Bought and paid for new kitchen appliances on Oct. 11 and still have a dented refrigerator door and a nonfunctioning dishwasher. It took 3 deliveries to get a functional refrigerator and then the delivery guys dented the refrigerator door and damaged the front door to my home. I was promised a monetary award which they gave me and a new refrigerator door which I have heard nothing about. I have worked with both LG and HD customer service on the nonfunctioning dishwasher and now 7 weeks later I’m not any closer to a resolution. The repairman they sent out said the dishwasher was not repairable. Countless calls and trips to the store and I just keep getting handed off to a new person. I have never in my long life experienced customer service like this. BUYER BEWARE!”

Helpful Report

Posted 1 week ago

“I am extremely disappointed with the customer service and delivery experience I’ve had with Home Depot. First, their customer service was unhelpful and dismissive when I reached out for assistance. Then, the delivery process was a complete disaster. My order had to be rescheduled THREE times because they claimed the item wouldn’t fit in their truck—how does that even happen with a company of this size? To make matters worse, neither the management at Home Depot nor the delivery company has taken any meaningful action to fix the issue. I’ve wasted hours on the phone and multiple days waiting around for deliveries that never arrived. This is unacceptable, and I will seriously reconsider shopping here again in the future.”

Helpful Report

Posted 1 week ago

“I do not recommend Home Depot for buying home appliances. In June I replaced a washer dryer combo and it took three attempts for the delivery guys to deliver the correct appliance. When this unit was delivered they damaged my Laundry room ceiling and they knock down the over head light. They also attempted to hook up the appliances but do not tighten the connection correctly so there was no power. Home Depot as I understand does not give you a warranty so I had to take it up with Whirlpool. It was not easy getting through to Whirlpool however I finally did talk to someone!! They sent out All Major Appliance Co who had the correct hardware and fixed the problem. These guys from Home Depot had no training and were Rude. If I should need to replace a appliance next time I will be going some were else!”

Helpful Report

Posted 1 week ago

“Bought and paid for a new washer dryer combo. Home Depot hires outside delivery service, after 2 weeks waiting for my delivery with 3 change dates by Home Depot. Still no combo set. Cheapest delivery service we can find is what associations say. Cancel my order. Went to Famous Tate bought and paid and delivered in less than 24 hours.NEED I SAY MORE. GOTTA LOVE THAT TURTLE.”

Helpful Report

Posted 1 week ago

“I went to Home Depot in Biloxi Mississippi, to look for a contractor to build and install a new window in my house's brick wall and to also remodel our laundry room. After providing me with a list of contractors, one of the staff members strongly suggested Elisha Kelly to complete the work. He was the best among the others listed, she said. Needless to say, Elisha ended up being the worst contractor I've ever dealt with. I will now list what happen: 1. Elisha locked up out of our home on purpose: We gave Elisha a key to the front door when he first started working for us. However, one night, Elisah deliberately locked us out of our house by exiting through the gauge door rather than the one he had the key to. Therefore, in order to regain access to our house, we had to call a locksmith. Again, making us spend more unnecessary money. The reason why I knew Elisha meant to lock us out was because earlier that day Elisha got upset with me because I had to talk to him about being disrespectful. 2. Elisha did not install our window correctly: When I first talked to Elisha, he told me he knew how to build a brand-new window, but he did not. He did such a bad job that my neighbor had to finish the installation (who is a brick mason). I also took pictures of how Elisha installed my window for evidence of his horrible work. If anyone would like to see them, please contact me. 5. Elisha attempted to steal my brick following the window demolition: We fired Elisha and enlisted my neighbor to finish the installation. When the contractor inquired about the brick's whereabouts, Elisha falsely claimed the waste collectors from my neighborhood had taken it. However, once Elisha learned that others and I had witnessed him loading the brick into his truck and driving away, he admitted that the brick was at his house and subsequently returned the bricks. So, now my neighbor was able to properly install my brick window. 3. Elisha blocked access to the existing dry vent and outlet after he put back up the drywall: he totally covered it up. So, the outlet needed to be reinstalled by someone else, and my husband had to find the dryer hole in the wall cutting through the wall to gain access to it. It wasn't until we let him go that we realized he had this. It's unbelievable that Home Depot suggested Elisha to me. They must not have thoroughly vetted him. So, ultimately, I blame Home Depot for recommending Elisha Kelly from “Kelly Solution Construction LLC to me. Elisha Kelly is by far the worst contractor I have ever met, and I would not recommend him to anyone. Elish not only extended the time of our project, but he was on occasion disrespectful, deviant and malice. Shame on you Home Depot for having Elisha on your list of contractors to help your customers. The pictures you see below will shoe you two types of trim Elisha install around my window, bad installed crown molding, bad installation of trim in corner of wall (had to be reinstalled by someone else, and a picture of how Elisha put Wood up against the window and did not use my own bricks to outline the window (My window had now been installed correctly by my neighbor who took down the wood around the window and use my brick that Elisha took to his house and was made to return. I did not include the after picture.”

Helpful Report

Posted 1 week ago

“The Home Depot Credit card phone # cannot understand my credit card number or my SSN on the phone. There is no way to get to the operator unless it can understand either of those things. All I want to do is check my balance and pay it off. The automation is NOT helpful at all. My query was NEVER answered.”

Helpful Report

Posted 1 week ago

“My cashier, Rakele as well as the manager, Brandon at the 11260 Broad St., Richmond, VA location were so cheerful and helpful when we checked out and the right price wasn’t coming up. Both staff members greeted us with a smile and said goodbye while wishing us happy holidays. This really makes me want to shop here more! Thanks to both staff members,”

Helpful Report

Posted 1 week ago

“We purchased many things today, 12/10/24 in your 5800 Lincoln Ave. store. I want to bring to your attention Imelda who was working as a checker in Gardening. She made our day because of her cheery helpful attitude. Thank her again for us. 😊”

Helpful Report

Posted 1 week ago

“Hi my is jose Montoya i bought washer machine at Home Depot location 15740 Shady Grove Gaithersburg MD models #wtw5790vq2 Serie #cy1720187 The machine stop working and I call to wiirpool they can’t fix because in Home Depot they did it mistake they put information has a dryer and stead washer machine .is they mistake it also that machine was maked it on April 2009 I don’t think so that is right to sale that to old”

Helpful Report

Posted 1 week ago

“Hi, my name is Gabriela. I bought a dishwasher November 22. I had it delivered. They charge me for installation. They told me to call the number on the paper the delivery guys they never installed that they said that I was supposed to have a plumber coming out to install it I called the number for the plumber. They never returned my call. I called three or four times not sure how many times but it was quite enough for him to have enough time to call me back never received a phone call back. I went to Home Depot Saturday, December 5. They gave me a phone number to call. I called that number four times Each time I called the number did not receive an answer. Neither was a call back eventually I asked to refund me for the service which in their system they do not even have that option to return your money for the install. I had to wait over a half hour for them to figure out How to refund me $180 for installation. Needless to say I will never deal with Home Depot again if for some reason I have to do that I will never buy an installation from them. I will rather do it myself cannot rely on them. Also when I asked him why they charge for installation if they do not have capable team up on delivery They said they have no option. There is option. They ask you if you want to pay for installation that means there is an option so they’re lying to their customers.”

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Posted 1 week ago

“they came and measured for my flooring and i have yet to hear back from them. terrible customer service and totally unacceptable and unprofessional”

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Posted 1 week ago

“I just returned from Eagan MN store on Denmark. The music was blaring HIGHWAY TO HELL. Unbelievable, I located the store manager and was told it is corporate choice and there is nothing he can do. I left and went to Menards. I don’t consider that appropriate for any time, but CHRISTMAS! Really. Menards was really busy , hardly anyone at HD”

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Posted 2 weeks ago

“I bought the EGIROSLIFE GAZEBO 12×16. THE PRICE WAS GREAT AND THE CUSTOMER SERVICE WAS OUTSTANDING. I OPENED UP THE BOXES TO CHECK THE PRODUCT. EVERYTHING WAS NEATLY PUT IN PLACE AND ALL THE PIECES WAS THERE.”

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Posted 2 weeks ago

“They have so many bad reviews that they have stopped caring. They charged me 90$ for 2 appliance hoses for 3/4 gas line. Literally 2$ to make. $25 at a plumbing shop. $50 total. They charge u double. Is everything in the store like this. Big corporation u would think would be cheaper not twice as expensive. But once again no cares here. Obviously it's only about making money not being fair”

Helpful Report

Posted 2 weeks ago

“Purchased an appliance suite on there pre Black Friday sale, Nov.13. Was delivered on Nov 18. They couldn’t install dishwasher because they didn’t bring a long enough hose to connect. They didn’t level the refrigerator so the door scrapes and the microwave door is not level. The delivery guy said they would call to reschedule the dishwasher install the next day, well they didn’t call. I called them and they said they couldn’t come till the 2nd of December when they were going replace the microwave. I said that’s too long to wait for the dishwasher to be installed as it is in the box in my hallway, so they rescheduled it for the 25th of November. They never showed up on the 25th and when I called they said it got changed back to the 2nd by the manufacturer. I called them and they said they don’t switch delivery dates it was Home Depot that switched it. I called the store manager she called the delivery company, they said they couldn’t install till Dec. 2, period! They assured me all would be done on the 2nd and they would have the right size hose for the dishwasher. On Dec 2 the were to come between 2:30-6:30. They showed up at 9:20 with the new microwave, said they couldn’t install the dishwasher because they didn’t have the right hose and someone would call in the morning before they head over to install it. The next morning ( today ) they called to say thy won’t be here till Dec 6 to install everything. Now I have a microwave and dishwasher in my hallway. I called devliery company, store manager, corporate, and went into the store to try get my appliances installed to no avail! They do not care! This is the worst customer service I have ever dealt with! I will never step foot back in that store for anything!!! I want to return everything and go somewhere else cuz this has been a nightmare!!!”

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Posted 2 weeks ago

“I made the purchase on black Friday and the clerk said they had over 400 in stock, no problem. It was scheduled for December 2, no calls or alerts that it was rescheduled for the 4th of December. My tenant was out of a refrigerator before Thanksgiving and now he has to wait again. Unprofessional and unacceptable customer service.”

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Posted 2 weeks ago

The Home Depot is rated 1.7 based on 1,043 reviews