The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th November 2024

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The Home Depot 1 star review on 13th October 2024

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The Home Depot 1 star review on 15th August 2024

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Anonymous // 01/01/2019

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“I ordered a fridge once and received a delivery date that came and went. I kept getting the run around for over a month. Turns out they never released the PO to the company. They allowed me to swap for a different fridge, but the initial promotion was over and all the others were full price. I kept what I had ordered and received the fridge months after original order. The fridge when arrived had a large dent. I also tried to order pack out boxes with a buy more save more, but my order was cancelled. I called and was told it was a pricing error and it wouldn't be honored.”

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Posted 2 weeks ago

“I had a bad experience with custom window treatments in Naples Florida. Run and run fast. The Home Depot rep will tell you everything is fine and then if you hire their contractor to measure, it's something different and it makes no sense. It's very hard to find someone honest and ethical of a contractor in Florida. If you find somebody don't let them go. Good luck”

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Posted 2 weeks ago

“We ordered a battery eight days ago and still have not received it and it's sitting in Pontiac and the guy says oh wait a little longer really it was supposed to be here in 3 days and it hasn't and who knows when it's going to get here because USPS don't know why it's sitting in Pontiac for 4 days never will I order from home Depot again”

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Posted 3 weeks ago

“The video went viral. Mondelēz,The Home Depot C U'STOMER "S'ERVICE 8O5-41O 56OO''The Home Depot ; PHO;NE N'UMBER: 8O5-41O 56OO' the makers of Bournvita, sent Himatsingka a lawsuit and asked him to withdraw the video. Himatsingka obliged, but, by then, the video was viral on WhatsApp and other social media platforms. The government soon swung into action, asking Bournvita to withdraw all misleading advertisements and in April, and asked ecommerce platforms to stop listing Bournvita as a health drink on its platforms.”

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Posted 4 weeks ago

“It wasn’t Home Depot, it was the driver who delivered my door from Home Depot. His name is Jay Pecci. Plate on truck, vehicle 7. Estes delivery service. The text we received said delivery was scheduled for 7:30 am. But, he delivered the door at 6;00 AM!!!! When my husband went out he asked him what happened to 7:30. The guy said, “what does time have to do with it!” He was just rude to an A——hole. Other comments were spoken that were rude . Not happy about it!”

Helpful Report

Posted 1 month ago

“Issue: Online reservation disaster Outcome: Our reservation was cancelled early the next morning, and we were told our generator was given to another customer. Reservation date: 10/7/2024 Pickup date: 10/8/2024 I hope everyone in the path of hurricane Milton fared well and sustained little to no damage first. But if you ever need to reserve a generator or other necessary equipment in lieu of the storm AVOID HOME DEPOT AT ALL COST! I live in Chicago, and I tried to fly down to help my elderly parents and siblings who opted to shelter in place in North Fort Myers, Florida. We sheltered in place for hurricane Ian 2 years prior, so we knew we had to take considerable precautions for Milton. For those asking why we did not purchase our own generator after Ian, I hope you realize that not everyone can afford to do so, especially on a fixed income. I was supposed to fly in on the Tuesday before the storm to take my mom to doctor’s appointments and to check in with them for my own sanity, but my flight got delayed until 10/13/2024. So, I made an online reservation based on a suggestion from a co-worker on 10/7/2024. The idea of being able to reserve a generator and rent one for a week seemed like a God send so I proceeded to do so and entered 12pm on 10/8/2024 as the pickup date. The online process asked me when I would like to pick it up and to list the first and last name of the person that would be picking it up. Since my flight was delayed until Sunday, I put my brother’s first and last name down since he was available. We received a confirmation message and were good to go…so we thought. Turns out our order was cancelled early the next morning, and we were told that the generator was no longer available!!!! We did not find out that this was the case until we arrived at the store for our pickup time of 12pm on 10/8/2024. Why did we not know, you ask? My family and most of Fort Myers, Florida lost power on 10/7/2024!! So, we had no idea our reservation was cancelled. What is worse is that the store representative my brother, sister and nephew spoke to said that they “gave the generator” to another customer. When we asked why, the rep told us that we needed to arrive 4 hours after making the reservation to secure the generator!! I told him that that is absurd especially if the online reservation application requires you to put down when you would like to pick up the reserved item! The rep agreed that it does not make sense, and his only defense is that we have this issue all the time and that the online reservation process has never been good. In closing…shop elsewhere and do not trust an inept online process by Home Depot. Know that even their representatives do not trust the process and that you should go elsewhere. I personally believe that someone knew someone that works at Home Depot, and they were able to bump our reservation for a “friend.” That is extremely disappointing in general, but it is unforgivable during a crisis or in this case, a national emergency.”

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Posted 1 month ago

“It supposed to be one week job It took almost 9 months they screwed up so bad l didn't want them to come back to finish the job they got glue on the walls and lots of other things and stole 2 towels talk about terrible !!!! NO WORDS does justice”

Helpful Report

Posted 1 month ago

“We went to home depot for a granite countertop for our kitchen. The salesman did his best to talk my wife into quartz countertop ( more expensive). Wife said no. Short version is the cost has been revised upwards 3 times, the plumber from HD said they would have to charge more (4th increase) since the drains from New sink were not the same as the old sink. I told them never mind and I'll get my own plumber to finish the job. Pathetic planning on the estimate. Original cost nice, after 4 revisions not so much.”

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Posted 1 month ago

“AUG 24TH ordered a washer and dryer. Upon delivery dryer side panel unpainted. 2nd delivery control panel had chips on it called and told next delivery will Come with white glove service? 3rd delivery door scratched told again next delivery will have WGS 4th delivery same dryer with Scratched door came back? October 11th receive a dryer finally! Given number to GE who stated it is under warranty and they would have to sent a tec out? Unacceptable! Received a credit toward my bill which was insufficient considering the time away from work and the inconvenience. I aways shop at HD Las vegas however after this I have to seriously reconsider my options in the future.”

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Posted 1 month ago

“Broke limb in the tree by driveway”

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Posted 1 month ago

“10-16-24 At HD Hollywood (store manager Thomas Collazo) the man who was in the plants register at 2:27 pm was so rude. He sat when he saw me with 2 big soil bags and kept watching me, I asked if it was self service and told me up to you. It was so difficult to see the screen because of the sun light but he never tried to help, just watch me. Then, he is there just waiting to complete hours to get his payment. Very bad customer service!!!! Next time I go to Lowe's and they have discounts!! Home Depot 👎🏻👎🏻👎🏻👎🏻”

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Posted 1 month ago

“Went to Home Depot for bids on flooring and cabinets.. They require you to pay for their measurements. I paid $140 for measurements of my cabinets and flooring. Their bid for flooring alone was over $32,000 and refused to show me the measurements that I paid for. Be advised! Competitors in the same area bid less than $12,000 and that’s including the same material.”

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Posted 1 month ago

“After three years of bloody The Home Depot C U'STOMER S'ERVICE 8O5-41O 56OO''; The Home Depot PHO;NE N'UM'BER 8O5-41O 56OO fighting, Confederate authorities were becoming desperate as the U.S. presidential election approached during the fall of . The Union controlled the key western rivers and cities, Sherman was moving through Georgia, and Lee was tied down to the defense of Richmond. With foreign recognition now hopeless, Abraham Lincoln's re-election would be disastrous for their cause.”

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Posted 1 month ago

“They weren’t able to install the dishwasher and mentioned they don’t install in mobile homes. We had asked prior is they did and they had said yes. I had to end up installing it instead and it wasn’t that difficult.”

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Posted 1 month ago

“I am so very sad. I am a senior citizen and I feel that Home Depot took complete advantage of me. I purchased several appliances from the Fuquay-Varina store in early September and have only had damaged products delivered. It does not matter who may have been the cause of this LG, the delivery warehouse or anyone else. I have purchased these products in good faith and right now Home Depot has my money and it now almost 5-weeks and I do not have a product. I feel it’s a shell game between Home Depot, LG and the delivery folks. Ultimately all three organizations are taking advantage of a senior citizen without any action, allowance or simply caring by taking responsibility of their end of this purchase agreement.”

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Posted 1 month ago

“urteen shots fired) and a fractured Home Depot CustOmer Ser vi ce1 (8O5) 41O 56OO homedepot PH ONE NUMB ER +1 (8O5)41O 56'O'O skull. Finch and Jardine were charged with attempted murder and causing grievou's bodily harm. They were acquitted in October and later reinstated, though their firearms authorisations were revoked. Waldorf recovered and received compensation”

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Posted 1 month ago

“Horrible company!! I ordered a shower caddy weeks ago and supposedly it will finally arrive two weeks after I ordered it! No more buying from this company. Order from AMAZON and you'll get it the next day!”

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Posted 1 month ago

“Home Depot in Mentor Ohio is awful for home renovation. Got new flooring and I was told they would be able to rip up my tile, when they got here they were not able to do that so they had to go over the tile and there’s a large transition between the rooms. Had cabinets resurfaced and they did an awful job, the trim was short, had a bunch of rough edges & area sticking out from the nails on the cabinets. Had someone come back out? He tried to fill in the gaps with putty and marker. Had my countertops done and doesn’t even match the sample that they showed me, not to mention it wasn’t even cut evenly. I went and did this as a bulk project. If I would’ve known what a nightmare this would’ve been, I would’ve never gone through with it. They told me that it all look exactly like what they showed me and does not. I had to return the backsplash because it clashed with the countertop seeing that it was different than they showed me. Brandon, the one who I don’t with for all of this is awful. He said trust him he’s got a college degree lol what a joke that was.”

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Posted 1 month ago

“Competing mainly in American The Home Depot CUSTOME'R -SERVICE 8O5"41O -56OO PHONE NUMBER- competitions, she achieved over 35 international medals in her career; there were 24 years between her first and last podium finishes. She also raced in the UCI Track Cycling World Cup, medalling in various stages. In the later years of her career, Venezuela fell into a state of crisis, with Larreal critical of corruption among sporting bodies. Under the presidency of Nicolás Maduro, Larreal became more widely critical of how her country was run. Her activism saw her forced into exile in the United States, where she joined the Venezuelan political opposition”

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Posted 1 month ago

“I called the store in Richland Hills Texas to rent a trencher. While I could not reserve the trencher, there was an extremely difficult process to rent the equipment because they now use Clear to do a background check on anyone renting equipment. I refused. I do not want all of my data in some nationwide database because I rented a trencher. I talked to a manager who said that there was not alternate method to rent equipment at Home Depot. So what would happen if I didnt have a smart phone. I will never use Home Depot again.”

Helpful Report

Posted 1 month ago

The Home Depot is rated 1.7 based on 1,006 reviews