The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th November 2024

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The Home Depot 1 star review on 13th October 2024

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The Home Depot 1 star review on 15th August 2024

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Anonymous // 01/01/2019

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“DIRTY Filthy parking lots #6375 Clermont Florida . Multiple pot holes , Carts all over the place . Nails and debris at the entrance in the gutters on roadside”

The Home Depot 1 star review on 20th November 2022

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Posted 1 year ago

“Home Depot needs to set up an email for problems with online orders. Of 3 items 1 did not arrive. The tracking said shipped and there it sat, not arriving. Tried the text option to check. Typing in all the info was a pain. they said they would get back to me about the order within 24 hours and never heard a thing. The next evening I called the customer service number. After pressing all the proper buttons, giving my order #, confirming my name, address, phone number trying to give the information. Problem was they also had the wrong tracking on the packages, so while I received one item the tracking showed I didn't and the other item I didn't receive tracking showed I did. I explained this to the service rep. He then looked at the tracking and told me I did receive the item I was saying hadn't come. Did he not listen to what I had just explained? As he seemed very unable to help me I asked for a refund for the missing item. He typed a bit and told me I would have to put in a charge dispute with my bank. Why would they not just refund my credit card? Must admit by 25 minutes on the phone I had lost patience. Asked for a supervisor. The phone sound cut out several times while on the phone, did it cut out again when I asked for a manager? Then it went to the survey. I called back again, went through everything all over again. This time at least I had someone who understood the issue and tried to help. So after 75 minutes between the texts, and 2 phone calls, I may get my refund after the item doesn't show up in 3 more days and when I take the other items back to the store. I did not enjoy spending an hour on the phone after a long day at work. Home Depot do better. I searched for an email address without success. With an email I could have typed everything in, in 5 minutes and waited for a response. I will not order from Home Depot again unless they get a better system if there are issues with an order.”

Helpful Report

Posted 2 years ago

“When home depot first opened you could not walk down a isle without someone asking if you need help. Now after they put all the small hardware stores out of business you can not find help. I waited 30 min for someone to unlock the cage for the power tool so I could by $500 worth of tools after I asked for help and nobody showed up. Its cheaper to buy the same tools from amazon. 30% cheaper. Time is money and you loose money going to Home depot. I will pay more if i need something right away somewhere else so i will not loose so much time there.”

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Posted 2 years ago

“store6516 "conroe tx" has rude female Billie at self check out. Home depot lacks good service and terrible complaint/review process. Seems H.D. does not care, to big fail. I left my unpurchased $200 items in basket at store. I will go to Lowes next time”

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Posted 2 years ago

“Michelle from flooring was wonderful She was VERY helpful, VERY kind and VERY thorough. We bought LV flooring for our whole house and she made sure we got exactly what we were looking for, helped coordinate the installation, reviewed the measurement notes and made sure everything was in order. We could have never done it ourselves online without her. Thank you Michelle”

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Posted 2 years ago

“The Home Depot you got me a tix from The Home Depot C.u.s.t.o'm'e.r ... s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O The Home Depot C.u.s.t.o'm'e.r ... s.e.r.v.i.c.e. +1 (8O5) 4IO 5O4O The Home Depot +1 (8O5) 4IO 5O4O Ticketmaster site, site for seat freaks kwaan that they grabbed my purchase”

Helpful Report

Posted 2 years ago

“CUSTOMER SERVICE MEANS NOTHING! DO NOT STAND BY THEIR WORD! I have had the worst experience with Home Depot's customer service. I bought a dishwasher online and paid to have it installed by Home Depot. The dishwasher was installed incorrectly and had been leaking, unbeknownst to us, for a year! Black mold was in walls, behind cabinets, under our hardwood floors... We were told by the restoration team that our house was unsafe to live in and to leave that day. A sign, "DANGER! MICROBIAL HAZARD! KEEP OUT! AUTHORIZED PERSONNEL ONLY! RESPIRATORS AND PROTECTIVE CLOTHING ARE REQUIRED IN THIS AREA!" was posted at our home. That same day I contacted Home Depot. Home Depot referred me to a company called Temco, who they said installed it. It was proven that the dishwasher was installed incorrectly. At first the insurance company said they were looking into it. Then I was told they had no mold coverage! We did not live in our home for 9 months! I begged for help. The insurance companies would not pay for the damage they caused! They jerked my family around and are still jerking us around! It is now 5 years later. We filed a lawsuit, and at mediation (2 days ago- November 8, 2022) a lawyer, Michael Romeo, stood on behalf of Home Depot and Temco. BRIANO, et al. v. HOME DEPOT, U.S.A., et al. ADRS Case No. 22-5458-BAB Again, we were still being given the runaround. Our expenses have not been paid! Home Depot DOES NOT take care of their customers! Is Home Depot's Corporate office aware of what is happening to their customers? Have you (HOME DEPOT) been in contact with the lawyer, Michael Romeo, who is representing Home Depot and Temco? CUSTOMERS...GO ANYWHERE OTHER THAN HOME DEPOT FOR BUSINESS AND YOUR SANITY! Unsatisfied Customer, Dolores Briano”

Helpful Report

Posted 2 years ago

“If only I could give a zero rating If only I could give a zero rating. You are truly better off with Best Buy or some other companies that have their customers' best interest at heart. Sometime in October, 2022 I made a purchase of over $8,000 worth of items and one of those is a dishwasher. On their initial delivery, the dishwasher was really messed up that they had to returned it for a new one. Forward 10 days later they brought and installed the new on but refused to take the old one with them even though I paid for that extra service (even the service from the delivery & installation guys was really bad too). I called Home Depot and was told that I didn't purchase for that extra service for them to take the old dish washer with. I was literally going back and forth with the sales person telling her that I purchased the service and that someone must have dropped the ball and forgot to include in my purchase. I asked if there was someone else to speak with to which she said there is nothing that could be done except transfer me to the store that I purchased the appliances; then perhaps they may (not guaranteed) send someone to pick it up; mind you I spend all that money the least she could have said was that someone must have forgotten to charge me or what have you for the service and that they will try to do it right. NOPE! I wish I could return everything I purchase but they don't accept returns. I just will NEVER EVER buy from Home Depot again. The only thing they care about is your money!!! Even the guys that delivered my purchase were rather unfriendly!! Date of experience: November 09, 2022”

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Posted 2 years ago

“Shelves were unorganized, empty, equipment in aisles, out of stock items just to name a few. There were no checkout except at the lumber section. Self checkout with disinterested employees. My last time at Home Depot.”

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Posted 2 years ago

“I got over $120 of plumbing stuff. Checked out. Asked the self-check employee to count my 10% military discount. He said I had to register on line. I tried , I told him, several times, it's impossible to get through the registration. "No it isn't " he smirked. After paying regular price I went to customer service desk. Masyn P. was there. He helped me register. I really liked his attitude, very helpful and courteous. And when the whole process was over it took about 40 minutes. Then he refunded me the military discount difference. Fine lad, fine guy. Thanks Maysn (yeah , that's how he spells his name.)”

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Posted 2 years ago

“Purchased a new Bosch dishwasher on 10/25 online. Was supposed to be delivered on 11/2/2022. This company states they tried to deliver and call me. However my exterior security cameras show no one coming to my home, or even in my driveway except my cars. I also didn’t miss any calls. Called Home Depot customer service on Friday 11/4 and the customer service agent rescheduled for today, Monday 11/7 again no call, no show. This time called HD to get left on hold for 58 minutes. Then hung up on. Called back and waited 32 minutes for a supervisor to tell me it’s to late to get a hold of anyone at the delivery service but she could reschedule me (again) for 11/17 10 more days…… I stated that wasn’t acceptable and I wanted it delivered this week. She (Connie) got snappy with me and said she can refund my order if the 17th isn’t good enough…… HD has totally gone rock bottom when it comes to service and this delivery company they send orders to has nearly 5,000 reviews at an average of 1.5 out of 5 stars. Might be time for HD to wake the F up and start acting like they care about the customer. I’m done with this company.”

Helpful Report

Posted 2 years ago

“If zero stars were listed that would be my choice. I purchased a refrigerator which on delivery had minor damage and since it was new it was unacceptable to keep. My old existing fridge had been removed as ‘haul away’ and virtually destroyed in the process so the delivery team left the new purchase behind with instructions for exchange. I wanted to change brands so I went into the store made the exchange. I THOUGHT! Since I changed brands it was considered a new purchase which required payment. Now home depot has $4700plus of my cash. 3 wks later no fridge, no refund just the replacement that has a non working water line. A store visit generated a refund on paper only. Bank error or store holdup??? The worse part of this mess is that new fridge delivery and haul away are not simultaneous. Finally, a store employee hung up on me when I forcefully said I would not be w/o a refrigerator. No apology, no consideration. I’m not asking for anything except for the people to do their job. This has no ending yet but it does have a resolution. Home Depot needs to step up.”

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Posted 2 years ago

“Purchased an expensive Samsung dishwasher online, including installation service. It was delivered, but the installer said we needed to have a shut-off valve installed, and Home Depot would connect us with a plumber. We left the appliance in its sealed packaging while awaiting their plumber. The plumber came 4 days later and installed the valve, then opened the dishwasher package. The dishwasher was damaged (large dent in door). When I called Home Depot back, they said their policy was any damage must be reported within 48 hours. I escalated but supervisor would not relent and denied my claim. I strongly recommend you DO NOT purchase appliances from Home Depot.”

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Posted 2 years ago

“Bought Unit from Home Depot and ARS put unit in. Poor service, Unit not working correctly, took 5 months for them to schedule inspection that was to be done 72 hours after work. failed inspection, left hole in my garage ceiling, caused critters to be in my attic, wall still messed up where thermostat replaced. Poor work, will not recommend”

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Posted 2 years ago

“At the west lansing Michigan Home Depot I spent an hour creating an estimate for countertops and full wall back splash with the kitchen designer. I was happy with the estimate and paid for the order. After the installation service came out to do the template I was told that I would have to pay another 30%. When I went through where the overage came from with the installer I showed him where in writing those items were in the original estimate. They told me I wasn’t charged for those items even though the designer put all the components in writing and assured me they were included in the cost. When I talked with Home Depot and showed them the estimate in writing they said oops and would not take any accountability for their mistake. I cancelled the whole order and told them i would never do business with them. They said ok and to have a nice day.”

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Posted 2 years ago

“I’m writing this review on behalf of my parents. A few weeks ago, my parents’ washing machine broke and my mother decided to upgrade both the washer and dryer, so she ordered the LG Washtower to be delivered this past Saturday 10/22/22. She received a call on Friday night as expected, and was informed the delivery window for the washtower would be sometime between 12:30 and 4:30 in the afternoon. In order to make space and comply with Home Depot’s guidelines for delivery and installation, my father and I removed the old washer and dryer ourselves, taking out a window and removing the laundry room/bathroom door from its hinges to eliminate any potential obstructions in preparation for the next day. My parents waited all afternoon for the Washtower to be delivered, but when no one had shown up with the delivery by 5:00 on Saturday, my mother contacted the customer service line. She waited on hold for the better part of an hour before she was told that they had no explanation as to why my parents’ delivery hadn’t occurred, but that they could reschedule for Monday. Both of my parents work full time, which was why my mother made sure she could schedule their delivery on a weekend. She was advised that Home Depot doesn’t make deliveries on Sundays, so she would need to wait until the following weekend. At this point, my parents had removed both the broken washing machine and the working dryer, as well as a window and a door, and made one of the bathrooms in their home unusable. They live in a rural area ~30 mins from civilization, so to speak, so they don’t have access to a laundromat or dry cleaner. After my mother hung up with customer service, she checked the tracking number for her delivery again and in the time since she ended the call with Home Depot, someone had updated the tracking status to state that they had attempted the delivery, but no one was available to receive it. My parents cancelled their entire day to wait for this delivery, and they have cameras out front monitoring the driveway. No deliveries were attempted. A delivery truck didn’t even drive down the road that day. My mother called back, very upset, and was told by customer service that they have no idea why the tracking status was changed and they can’t get ahold of anyone from the delivery department in order to ask them. Since HD doesn’t allow returns, the best they could tell my mother was that AFTER the delivery does occur, they can credit her $150. They said in the meantime, they would pass the information regarding her failed delivery onto a man named Frank, who was described only as the “General Manager”. Customer service stated Frank would contact my mother within 24 hours, which would be a little after 6:00pm EST on Sunday 10/23. Anticipating that Frank probably doesn’t work on Sunday, my mother assumed he wouldn’t call until Monday. Well, Tuesday evening rolled around and Frank STILL hadn’t called. My mother called customer service back, which they had advised her to do if she didn’t receive a call, and the person she spoke with had no idea which Frank she was told she could expect a call from, and why. After ANOTHER long explanation about the situation, she was told Frank is the Delivery GM and customer service stated he would absolutely be calling today. Guess who STILL hasn’t called?? My father was a contractor for many years and has been a loyal Home Depot customer for decades. He built several of our houses when I was growing up, including the one my parents still live in, and he shopped almost exclusively at Home Depot for those projects. I’ve never left a negative review for anything before, but honestly I feel tempted to write a dozen of them just to recount this terrible experience. I will be posting this on their website as well, but in the event it gets taken down, I want it to be accessible for other potential customers so I will also be reposting this to other sites. DO NOT buy appliances from Home Depot. Give your money to a business that actually deserves it. I don’t even know how it’s legal for them to lie and deceive customers this way while still stating they won’t offer refunds. An offer of $150 upon completion of a delivery that THEY FAILED to make happen is insulting at this point, and doesn’t even begin to cover the inconveniences my parents have suffered because of this. If someone from Home Depot is reading this - FIX THIS, and do better.”

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Posted 2 years ago

“Never enough people there to help in the blinds department. One order can take over an hour and you have to sit there and wait because no one else knows how to take your order. This is the third time I’ve been here and had to wait over an hour to place an order. It’s ridiculous.”

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Posted 2 years ago

“Hello, We do home renovations and this is the second time that HomeDepot delivered damaged appliances this year. We are not talking about a scratch. We are talking about dents 5" wide and 3" deep. I have been buying appliances from HomeDepot and Lowes for years. My recommendation is do NOT buy from HomeDepot. I bought an entire appliance set from Samsung a few months ago. The stove had a huge dent and the microwave did not work. It took MONTHS to get an undamaged stove and microwave. In fact, the first two microwaves delivered did not work. I thought, well, this must be a Samsung issue. Well, I was wrong I just ordered and LG washer and dryer from HomeDepot and the washer had a huge dent in it. I am now dealing with HomeDepot and LG. It is a nightmare. Do not buy appliances from HomeDepot.”

The Home Depot 1 star review on 15th October 2022

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Posted 2 years ago

“this is the worse experience we ever had having work done to the house. we started July 23rd , it now Oct15th and the floor we have wanted done is still not done. first they got the order wrong. 2nd we was told to get the floor leveled we did that after others said it wasn't needed. now they saying it not leveled again than once they realized it was leveled than they tried to convince us to buy a easier floor to put down. again this project started in the middle of the summer and now it Oct.15th. work was never done we sending their flooring and equipment back and contacting the credit card company for total refund. never get Home Depot to do any work for us. the worse. experience and the installer spoke to each other in a different language and wasn't really wanting work. we waisted all this time only to have to cancel the job.”

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Posted 2 years ago

“Received stove today but third party delivery/installers did not have required power cord on their truck and stated someone will be back tomorrow to install stove. Left the stove only unboxed in the middle of our kitchen and the box in our front yard. I contacted manager to find out no one was coming tomorrow but a week from now. Absolutely unacceptable!!! I will NOT allow them to install anything for us anymore.”

The Home Depot 1 star review on 12th October 2022

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Posted 2 years ago

The Home Depot is rated 1.7 based on 1,006 reviews