The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

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“We have been happy with being able to find ao many things at home depot for our firat home, and we have become expert DIYers! Our shipping experience of some items was much less than ideal, and I did talk to customer service and suggest they should hire a different company. Also many times in the store, employees have no idea how to help or answer a question or they will suggest something they "Google." Doesn't make me very confident. But when I do find a seasoned employee who knows what they are talking about, it's much appreciated!”

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Posted 1 year ago

“I placed an order on July 20th of this year and the item was to be delivered on July 31st. The item wasn't delivered, I got an email from Home Depot saying that delivery would be delayed. I checked on their website and found the item is now out of stock. I found the item (same name brand and same size) at a store 54 miles away. I contacted home depot to find out what is going on with my order, and told them I found a similar item at a store 54 miles away and I would go and pick it up. They would not give me that item for the price of the online order.”

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Posted 1 year ago

“Had an absolutely horrible experience with Home Depot delivery for a washer and dryer. They show up and they delivery team has an absolutely awful attitude telling us our machines won't fit (when they clearly would) and that we needed to buy all these different parts to hook up the machines because the ones they had(and ones I already paid for) aren't sufficient apparently. Next, they inform me that they dropped the dryer door and it broke. Great, so we have them take the machines and re-schedule them for an entire week later. Fast forward a week to the new delivery date and they don't deliver the washer and it is nowhere to be found despite calling to confirm the delivery with them multiple times. We are now going on a week and a half of no washer and dryer because of their incompetence. I will never ever ever use Home Depot for major appliances ever again.”

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Posted 1 year ago

“If I could give Mike and George, the manager 10 stars for their performance and kindness, I would. They are the epitome of what customer service and management should be. They listened to me, understood and managed to turn around a situation in less than 5 minutes. I cannot thank them enough for their humbleness and kindness. Thank you so very much!”

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Posted 1 year ago

“Where do I start in the beginning we were promised on our remodel in our bath that all fixtures vanities etc etc would be here in 3 to 4 days it's now almost a week week and a half they still don't know where my bathtub is the guy said oh your vanities were delivered I said no they weren't delivered oh well I'll have to check in on that I've talked to probably 9 or 10 different people nobody knows what they're doing I'd suggest if you have to deal with any company don't ever deal with home Depot I'm 64 years old and never had a worse experience in my whole life I don't know if we're ever going to get this straightened out go to Menards or go to Lowe's you'll be a lot happier”

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Posted 1 year ago

“I reached out to Andrew Huffman. Covilitz Citizens Update, LLC, Contractor, for his professional opinion of my existing cabinets after a water damage issue. He was articulate, kind, and easy to communicate with. I found found him to be a very smart man with great deal of knowledge of his industry. I highly recommend his guidance in your future repairs.”

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Posted 1 year ago

“I was looking for a particular weed eater and the employee working that department was great. Very helpful and answered all my questions. He showed me everything I needed to get with it. I’m sorry I didn’t get his name. He is at the Lafayette la ambassador caffery store”

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Posted 1 year ago

“Bought several appliances and was charged that day. On delivery day, truck never showed. Customer service reply is that they can’t reach driver because the warehouse can’t be reached. We’re told they can’t do anything!!! This is bad business.”

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Posted 1 year ago

“A kitchen nightmare. cabinets sitting in my dining room for five weeks that I can't get installed even though I paid the full installation fee in April!!!! No calls back. Complete incompetence on the installation team. They rip out your kitchen and then say they will be back a week later. Absolutely horrible customer service. Once they get your money they just don't care. What a disappointment I would never ever use them again!”

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Posted 1 year ago

“On line purchase delivery time was way off the mark”

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Posted 1 year ago

“Bought a riding lawn mower with free delivery and was told it would be delivered following Monday. Monday comes no mower called and was told I would have it 7-3-23 a Monday. Still no mower, canceled order, ordered one from Lowes and sitting in my garage 7-6-23. Lowes will get my business from now on”

Helpful Report

Posted 1 year ago

“I am so furious with Home Depot that I will NEVER shop there again!! I had a Home Depot Credit Card. I didn't use it often, but when I did I paid it off on full each month. One day I received a letter from Hone Depot telling me they canceled me credit card. Can only figure out its because they were not making any additional money from me. Horrible company. Good thing I have Lowes just down the street from me! I'm done with this company for good.”

Helpful Report

Posted 1 year ago

“On Jun 17, 2003, I placed an online order for a refrigerator through the Home Depot website, eagerly anticipating its delivery by Temco Logistics. Unfortunately, the first delivery attempt turned out to be an utter failure. When the delivery person arrived at my apartment, they glanced inside and abruptly left, stating that they would return shortly. Regrettably, the delivery person never returned, leaving me and my family bewildered and without any explanation. Concerned about this incident, I immediately contacted Home Depot's customer service, seeking assistance and clarification. I was assured by your representative that the subsequent delivery would be handled by a more experienced team to avoid any further issues. However, to my dismay, the second delivery attempt was also a complete failure. The delivery personnel failed to show up at the scheduled time, despite the online system indicating that they had missed us. Throughout this ordeal, I tried contacting Home Depot's and Temco Logistics customer service multiple times to seek clarification, express my frustration, and request a resolution to this matter. However, the level of responsiveness and assistance I received from your customer service department was alarmingly lacking. The lack of concern and support further aggravated my disappointment and dissatisfaction with Home Depot's services. The consequences of these delivery failures were not insignificant. As we had cleared out our previous refrigerator in preparation for the new one, we were left without a functioning appliance for an extended period. The perishable food items we had stored spoiled, leading to a significant financial loss and inconvenience for my family.”

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Posted 1 year ago

“Horrible! Delivered wrong carpet after we went to Home Depot and spent an hour going over the room we wanted done and making payment in full. We had previously paid for our entire house to be measured and quoted for carpet and gave specific instruction which room we wanted done. The delivery was scheduled, and we had taken the day off and broke down room and moved everything out and they showed up with carpet for a different room. They did not compensate us whatsoever, in fact, said they measured wrong and wanted to up charge us. We have company coming next week and wanted the house to look nice and lost a day's pay and hours wasted on taking everything out of the room and putting it back. We cancelled the entire order and we will be taking our business elsewhere, carpet and other home projects we were about to do. Thanks for the wasted time and money. Do better Home Depot!”

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Posted 1 year ago

“I bought new appliances from home Depot in April of 23 and about a week later they came and installed them and hook the dishwasher up and correctly and it leaked all over my floor and cost thousands of dollars worth of damage their insurance company didn't even call me until 2 weeks later. I had to file a homeowner's claim paid deductible and live through a week of hell with fans and dryers and dehumidifiers and my house being 81° and not being able to use my appliances for 2 months because they never came and reinstalled them properly it took four trips finally after 2 months total they got everything installed and the store acts like they ain't going to do nothing for me and the insurance company is giving me a runaround and I would never recommend anybody ever buying anything again from home depot.”

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Posted 1 year ago

“Order two 1/2" milwaukee impact drivers from home depot. They sent me an empty box. I disputed this matter with them that took way too long. The email they sent me after they had had an " investigation" was that fedex delivered the package, dispute this matter with FedEx or your credit carrier. Home depot sent me an empty box and won't take care of this. I'd advise family friends, anyone that mentions home depot to stay away. They are thieves and will steal your money and push the blame onto someone else”

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Posted 1 year ago

“Had ordered vinyl plank flooring had them come out to measure and give me a price. Crew2 there install contractor came out to start install ripping up oak flooring stop said my floors will need leveling and plywood added to floor. There would be additional charge. I agreed on $1500.00 base on information given to me at time 18 sheets of plywood 4x8x1/4 3 bags of leveling agent or compound hours of sanding. How ever no bags of compound was ever used they spend 30 min in sanding to knock down some edges not hours. They left to get plywood took one hour they returned with OSB board not plywood $5.00 cheaper than plywood they claim they don’t use substandard products like other contactors. Start to finish they had 14 sheets of OSB board 4x8x1/4 installed in 2 hours. I was here entire time. Not sure who lying installers or Crew2 (Home Depot install contractor). I think both were looking to make some easy money. Cost of installing OSB board was more than entire project of laying and ripping up the oak flooring and carpet total labor cost was. $1271.99 I was willing to negotiate 2 hour of labor time to install plywood one hour to pick up OSB board 3 hours @200.00 hr. $600.00 plus 140.00 cost of OSB 14 sheets @10.00 sheet Total of $740.00 they turn that offer down. When reading reviews online this seems to be common practice with this company. Another way to get few more dollars from Home Depot customers. Very poor customer service extremely disappointed, they don’t care about their reputation at all. Along with there contractor Crew2.”

Helpful Report

Posted 1 year ago

“We ordered Appliances from there. Was given a delivery date. 1 day before delivery received a notice that it will be delivered 6 weeks later. When I went to the store to inquire, the delivery canceled it because the range was not in yet. So they canceled the whole delivery. Later the next day we found out that Samsung just canceled our range completely. No notice, and no refund. After communicating with the store employees ( who were extremely helpful ) a refund was issued. I am in Home Depot almost every day and purchase a lot of supplies. I know most of the employees personally. Sadly, I will no longer recommend the store for big purchases.”

Helpful Report

Posted 1 year ago

“Purchase something online that need asap and after 20 days waiting they said that the order isn't ready yet. That is sucks”

Helpful Report

Posted 1 year ago

“I will never go through Home Depot home services installation/construction again. I don’t care about the warranty. I signed a contract in September of 2022 to get my windows installed and they are still not completed. They told me it would be done Dec 22/Jan 23. The contract said the windows was between March/April 20, 2023. No one verbalized that and skipped over the clarification when they showed me the contract to sign. I was also charge over 2,000$ more than my estimate (he tried to tell me it was 5,000 more). In January I made multi attempts to get in touch with someone for an update. The guy that I signed the contract with Brett and the guy that did the official measure Joe. Emailed and called nothing. After weeks I had to talk to an associate in the store. Finally getting in touch with the branch. Waste of time. They Installed around late Feb. The installers must’ve damaged the door with a drill and decided to still install it but fill it with Chaulk. The quality of the windows do not look new at all. They came back in April the day before the contract identifies the job should be completed fixed the lock, replaced the sliding glass door they installed damaged WITH THE WRONG SIZE DOOR. The contact attempted to say the job was done even though my windowsill was broken and 2 other windows with concerns were not address. That was April 19 and I figure it was convenient for them to say the windows were done because the next day the contract said the job would be done by. They failed the inspection because 2 windows were missing a total of 5 screws. So we are at 9 months, I’m still dealing with this nightmare and wondering how they will manage to mess up with my windowsill, 2 windows (one came with the black sealant splattered on the window and other was just made horrible to where the trim isn’t welded correctly) and the wrong size replacement door they installed. No one can give me a straight answer and I get different answers all the time. I complain about the sealant window when it was first installed and then they didn’t do anything about it.”

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Posted 1 year ago

The Home Depot is rated 1.6 based on 1,107 reviews