The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,173 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

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Metrics

1.6

Based on 1,173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jay ( bearded working at Home Depot 8400 Westheimer Rd Houston, TX 77063 United States) helped us chooses the best paint for some of our wood furniture. He was right with his professional and gentle advice. Great experience. Thanks. We will be back for sure”

Helpful Report

Posted 1 year ago

“My delivery guys were awesome,explained things to me about the washer and dryer. Just a couple of good guys!!! They deserve a raise!!”

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Posted 1 year ago

“Today I went to Home Depot in Cornelius, North Carolina. I was in the back of the store looking for storage containers. A worker, by the name of “Greg” could see that I was going to need a cart, and without even mentioning it he kindly went to the front of the store and brought a cart to the back of the store for me. He was professional, attentive to my needs and kind. On his own, he put all the storage containers in the cart and brought everything to the checkout area for me. In todays world, we are Lucky to find a dedicated employee wanting to assist the customer. Greg, went above and beyond! He really made my day.”

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Posted 1 year ago

“I was having an awful time trying to get our new slide in gas range delivered properly. The two guys that delivered it had to come out four times to get it right. I don't think it would have ever gotten done if it wasn't for the Wonderful Customer Service TASHA at the Home Depot in Loganville Ga. She worked with for days going from one dept to another trying to get it right. At first I just mentally swore off Home Depot thinking I would never buy from them again but TASHA worked so hard and was so nice she changed my mind. Home Depot should try and hire a store full of fine employees like her.”

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Posted 1 year ago

“If I could give Mike and George, the manager 10 stars for their performance and kindness, I would. They are the epitome of what customer service and management should be. They listened to me, understood and managed to turn around a situation in less than 5 minutes. I cannot thank them enough for their humbleness and kindness. Thank you so very much!”

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Posted 1 year ago

“I reached out to Andrew Huffman. Covilitz Citizens Update, LLC, Contractor, for his professional opinion of my existing cabinets after a water damage issue. He was articulate, kind, and easy to communicate with. I found found him to be a very smart man with great deal of knowledge of his industry. I highly recommend his guidance in your future repairs.”

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Posted 1 year ago

“I was looking for a particular weed eater and the employee working that department was great. Very helpful and answered all my questions. He showed me everything I needed to get with it. I’m sorry I didn’t get his name. He is at the Lafayette la ambassador caffery store”

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Posted 1 year ago

“THIS REVIEW IS ABOUT STORE 6316 LANTANA PLAZA CONTACTED THIS STORE ABOUT AN ITEM, WAS CONNECTED TO MANAGEMENT, ROBERTO. ONE OF THE MOST PLEASANT, RESPECTFUL GENTLEMAN I HAVE SPOKEN TO IN QUITE SOME TIME, COURTEOUS AND LISTENS TO THE CUSTOMER. bill newell”

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Posted 1 year ago

“I shop regularly at the Clayton, GA Home Depot. Sue in the Lighting/Electrical section is awesome. She is friendly, knowledgeable and always available to help. She answered questions I had prior to my purchases of landscape lighting, a transformer, LED light bulbs and other items. Sue is to be commended as an exemplary employee and a pleasure to work with!”

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Posted 1 year ago

“Home Depot is a great place to buy home improvement stuff.”

Helpful Report

Posted 1 year ago

“We special ordered a dryer and went to pick it up and received the wrong one. I even signed for it not knowing it was the wrong one! When my husband and I got home we realized that this was not what we ordered. After calling the store and they called the warehouse it had been sorted out. Everyone had been professional about it and people were up front about the mistake that had been made. These people had great integrity and were so helpful getting this sorted out. They turned a what was stressful experience into a pleasant experience. Instead of trying to charge a restocking fee and then make us repurchase another dryer they were amazing. And told us that ours was in the warehouse and that they would get it ready for us. They put the customer's needs first. Thanks you Home Depot Guam Store and Warehouse! Y'all have amazing customer service!!!”

Helpful Report

Posted 2 years ago

“I asked her if that was right she just looked at me, I loaded my material in the truck looked at my receipt, went back in showed it to her, just stared at me told me to take it up with the return desk and went back to sleep I guess with her eyes open. Fayetteville Arkansas a shame today. Customer service helpline no. +1(8.O.5) 3.0.1 7.0.0.2. Call On This Number +1(8.O.5) 3.0.1 7.0.0.2 Helpline no. +1(8.O.5) 3.0.1 7.0.0.2.”

Helpful Report

Posted 2 years ago

“I came here to leave a review of a visit we had to your Pontiac location. On 1/20/2022.My wife and are were in need of a stove and hadn't bought one before and needed a lot of help. We went to Lowes and Menards first because they were on the way toward Home Depot. We didn't receive the help we needed and so after going into the appliance section at your Pontiac location we ran into James. Well, there are no words to explain how he just blew us both away with his knowledge and patience in helping us decide on what was the right fit for us. He was AMAZING. After we decided on the stove he became a mentor to another associate who has been wanting to learn more in other departments. And with our permission showing her how to complete our transaction. Her name is Laverne. She to was extremely polite and was really interested in learning other things besides hardware. So after a while, James realized that we would have to go to the front cashier to be able to complete the sale. Instead of just sending us up to the front he and Laverne took us up there to be sure that things went right. Along the way as other customers were stopping them for help, he didn't just brush them off he and Laverne made sure that they too got assistance. When we got to the front cashier we met April. James explained what we needed to have to happen. She went right to work and after a few seconds realized that what needed to be done was not something she had done, being she had only been there a month. Well as polite and respectful as anyone could be James went right into showing her and allowing her to do what she needed to do to get our sale through. We had an old credit account with you guys and they had to sign us up for a new one. I will say that April was fantastic in the way she accepted his help and wanted to be sure she took good care of us. When we left there that day my confidence in customer assistance was really reinstated. I really hope that this gets back to them at that location. They really deserve a big THANK YOU for just doing what we all want when we as customers come into your stores. I can count on one hand how many reviews I've left in my life but this one is one that really is so deserved. I'll be needing a John Deere in the spring and I will be going to that store now to pick it up. Please be sure that they get the pat on the back they deserve.”

Helpful Report

Posted 2 years ago

“I went to Home Depot at 13121 S.OBT, Orlando,Fl. Stores 6328, 00005, and Kendrick Rone, an employee,young employee went above and beyond to helped me, he also loaded all what I bought at the store, what a Nice gesture of him. Is always a Nice experiencia to go there, no matter if it is a little far away.”

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Posted 2 years ago

“This is not my first encounter with Ragina Thackston at the Snohomish HD. She has assisted me on two other occasions. In all my dealing with Regina and her staff have been top notch service.”

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Posted 2 years ago

“Just wanted to give a shout out to Rachael at the customer service desk in Ocala Fl. She went over and above for customer service. You need more employes like her. Thank's Rachael”

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Posted 2 years ago

“Melanie and Jerry at the Quincy Store in Mass. We're LEGENDARY!!!!!! VERY HOSPITALITY DRIVEN !!!!! JERRY knew where everything was in seconds and Melanie was very wise with knowledge and knew how to make a 40 year veteran in the Hospitality business feel like 25 STARS!!!!!! THANK YOU!!!!!!!!!!!”

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Posted 2 years ago

“I can honestly say Homedepot WOW'D me!!! Started out my lawn mower stopped running-took me 3 months to find my receipt. I called the store I purchased it at and they said as I purchased with my credit card-they would exchange the mower-at any store. When I arrived at Homedepot they said gasoline motors only have a 30 day exchange and EVEN with a,3 year warranty-I'd have to pay to repair it???? Well the repair man repaired it at no charge. Explaining warranties aren't what I thought especially gas powered motors- all Homedepot gasoline products!! Still SURPRISED that Homedepot repair fixed the mower even though they should have charged me. WOW GREAT CUSTOMER SERVICE!!!”

Helpful Report

Posted 2 years ago

“In October 2022, I ordered and paid for a dishwasher. I was hoping to have the dishwasher by the Thanksgiving holidays. The dishwasher was delivered to my home the first week of November however, the people who delivered the dishwasher were not able to install it. There is a team called the compact team that had to install my dishwasher because of the placement of the dishwasher in my kitchen. The delivery team left the dishwasher in the hallway of my home, letting the delivery company know that the compact team would have to install the dishwasher. So, the compact team comes to my home during the second week of November to install the dishwasher. When the compact team unpacks the dishwasher it is damaged on the bottom. I told the compact team to return the dishwasher to Home Depot. I called Home Depot customer service to let them know that the dishwasher was damaged I would want a new one and I would need the compact team to install the dishwasher. A week later, the home depot delivery team send out a new dishwasher but not the compact team who need to install it. As the delivery people are bringing the dishwasher to my home, they unpacked the dishwasher and discover that this dishwasher is damaged also. My husband called the delivery company and spoke with a supervisor inquiring about why we have received two damaged dishwashers and why the compact team was not sent to install the dishwasher if it was not damaged. The supervisor at the delivery company keeps trying to blame Home Depot for their errors and for sending out two damaged dishwashers. My husband informed the delivery company it was not Home Depot who delivered the damaged goods but them. I wanted this dishwasher by Thanksgiving Day. I was told by the delivery company I would not have my dishwasher by Thanksgiving Day. At this time, I am not happy. The delivery company continues to blame home depot for their errors. I went to my Home Deport in Shorewood, Il, I spoke to Angie the manager, and explain what was going on with the dishwasher and the delivery team. Angie looked up all correspondence in her computer system. Angie looked at me and told me that she will try to have the dishwasher in my home by Thanksgiving but she could not guarantee it. Later on that day, Angie called me with a date that my dishwasher should be delivered. I received my dishwasher the day before Thanksgiving. I am very grateful to Angie for reaching out to the delivery company and solving this issue. It's people like Angie that will keep me shopping at Home Depot. Angie these five stars are for you!!! Again, thank you so much for your help. L”

Helpful Report

Posted 2 years ago

““I had to take the day off of work for a washer to be delivered and when I was the next on the list for delivery they canceled. Delivery driver told Home Depot it was because of snow which we have zero snow on the ground and it’s not even supposed to snow for another at least 24 hours. When I called Home Depot customer service, I was online for an hour and a half and the delivery guys kept hanging up on her for it the whole time. Don’t bother with having them deliver!””

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Posted 2 years ago

The Home Depot is rated 1.6 based on 1,173 reviews