The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,170 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“YOU NEVER EVER ANSWER THE PHONE TO CANCEL MY ORDER, AND REPLACE IT WITH ANOTHER MATERIAL. I AM BOUNCED FROM ONLINE TO THE STONE ON bISCAYNE BLD THAT PUT ME ON HOLD FOR HOURS IN ONE DAY. RIGHT NOW IT IS MY SECOND ATTEMPT, I WAIT ALREADY 28 MINUTES AFTER THAT A LADY ANSWERED BUT TOLD ME I AM WITH A CUSTOMER, HOLD ONE. IT IS COMPLETELY UNACCEPTABLE THAT AN ORDER ON LINE OR OVER THE PHONE CANNOT BE CANCELLED THE SAME WAY. IT IS ALSO A DISCRACE TO TREAT THE CLIENTS THIS WAY. NEVER AGAIN. NOW I HAVE TO WAIT UNTIL SOMEONE WILL PICK UP OF NOT.”

Helpful Report

Posted 8 months ago

“I've experienced nothing short of a nightmare trying to replace a mere ceiling fan remote. Not only is it not available anywhere on their website, but their stand-in universal remotes don't come with the functionality needed to operate the fan. Not to mention the fact that they're unfairly shaking us down for the remote, 40+ bucks for a cheap plastic remote probably made in China. There's no replacements online anywhere. Hampton Bay is a Home Depot company. They should have replacement remotes on standby, easily accessible, but they are nowhere to be found. Not on their website, not on third party sites, NOWHERE. I have had to jump through hoop after hoop because of this bad customer service. From now on, I will never buy from Home Depot ever again.”

Helpful Report

Posted 8 months ago

“While helping my elderly sister with the purchase of a washing machine we had the pleasure of meeting Rick. Seldom do you find a salesperson who is patient, kind, and knowledgeable. Rick is all of these. Thank you Rick, it was a pleasure”

Helpful Report

Posted 8 months ago

“DO NOT BUY Home Depot Extended Warranties DO NOT BUY anything from Home Depot that needs an extended warranty!!!! They outsource it to SquareTrade, a part of Allstate and it is a total rip-off. I have all the paperwork for an LG Washer purchased in January 2022 with a 5 year extended warranty from this horrible company. I called today to file a claim and it seems they have no record of our extended warranty in their system! Now, they tell me they will send me an email in a few days to tell me how to make a claim. Really? All they are good at is apologizing and saying how sorry they are. Now I find out I was supposed to go to the allstate site and "register" the warranty. No one ever told us this before. So, after speaking to a supervisor who spent the entire time apologizing, I still need to wait for them to send me an email to make a claim! NEVER buy extended warranties for Home Depot products!!!!”

Helpful Report

Posted 8 months ago

“I work for hd . But customers today were fun ,not totally knowledge for what they wanted to get done . But after an hour of one on one got what they needed. Just gotta say it was rewarding . Thanks Jim and wife for spending time figuring out your project 😀”

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Posted 9 months ago

“A few times we has the pleasure to be help by Emily plumbing department. She goes an extra mile. Express our gratitude to Emily. God bless you Emily”

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Posted 9 months ago

“Now, I have 1/5th of the boxes I need to move, and I need to move TOMORROW. Nothing on the website indicated there'd be any issues with this order. No warning, no nothing. The people I talked to on the phone were polite, but they couldn't fix the problem. I'm warning anyone reading--DO NOT RELY ON HOME DEPOT. They are NOT trustworthy. Their system doesn't work, breaks down at random points, and will lose your information. You will HAVE to call them, and even then, your situation will not get resolved. If you need to move, order your moving boxes from LITERALLY ANYWHERE ELSE. This is the worst experience I have ever had ordering something online. Do yourself a favor and avoid Home Depot. I'm sure cutting their staff and their supplies helped get them a higher quarterly report for shareholders, but their practices HARM their customers. DO. NOT. USE. HOME. DEPOT.”

Helpful Report

Posted 9 months ago

“I purchased a $1,700 refrigerator from home Depot in Daphne Alabama my salesperson Denise Wallen assured me that my refrigerator would open right left she even wrote it down but when we received the refrigerator it opened left right and she never put it in the computer system how it should have arrived when my husband called her to let her know she was very nonchalant she didn't even say she was sorry are anything and immediately gave the phone to her manager they were supposed to have called us Monday which was July the 22nd 2024 to let us know when they will have someone out to change it around we never received a call from them also she charged us for an ice maker but the refrigerator came with and ice maker. Home Depot you have to do better especially with large purchases like this also with your customer service.”

The Home Depot 1 star review on 24th July 2024

Helpful Report

Posted 9 months ago

“Delivery service is pretty bad. Lack of communication, missed commitment dates. This ultimately impacts job site performance. Issues seem to revolve around the third party delivery services. My experience is with the Pittsfield MA store. However I tend to think that this is a more corporate issue. Personnel at the store are great and helpful but seem to be somewhat limited in the control of the delivery vendors. I’m surprised that Home Depot is advertising the rapid delivery program when there are obvious issues with the delivery vendors.”

Helpful Report

Posted 9 months ago

“Awful communication! I have been trying since Monday to get in touch with this company regarding a return & I am no nearer to a solution!!! B&Q who I ordered through also a waste of space. I will never again use them, & definitely would not recommend them”

Helpful Report

Posted 9 months ago

“Delivery drivers are lazy lazy lazy and decided from the minute they got there they would find an excuse not to bring my refrigerators into he house. They left them in my driveway for me to figure it out. Terrible service, worse attitudes. I will never order from Home Depot again.”

Helpful Report

Posted 9 months ago

“I will never use Home Depot again, the staff are rude and most unhelpful. On 7th July in the July 4th Sale I purchased a Frigidaire Top Freezer. Even that transaction was painfully slow it took the appliance specialist over an hour to complete the sale because she could not use the computer. Yes she is elderly but I am 70 and know you have to take the caps lock off! Then she kept telling me I already had an account, I don't I paid cash for everything. At last I purchased the fridge it took her so long she missed the delivery window and I had to wait till the next delivery available. It was delivered yesterday the 11th. After being plugged in for 15 hours its still not cold, I call them on the number they give me, they tell me to all another number. I call then, in Canada and they tell me to call the local branch, I call them each time explaining the issue and twice the same lady laughs and puts the phone down I call back they tell me they can do nothing about it and they give me the same number in Canada. I call then again and explain the fiasco. Eventually they say they will replace it as its obviously defective but I can not have it delivered till July 31st, yes 19 days time. I tell them that I can not wait 19 days, I am ill, and need a fridge, they say they will contact the local store. So they call Poinciana branch and instead of me on hold they leave the line open, I hear them fighting about what should be done, One lady tells the other they have to honor the price that I paid in the sale and the other lady says they will not I have to purchase at full price and they will give me $50 off, They are annoyed because I got a $300 discount in the sale and they say its too much to honor, so I have to have this defective one picked up on 17th July and then on 20th July I can go into Home Depot and get my cash back. I have been on the phone for 4 hours this morning with them and they do not care, they would not even let me speak to the manager. The lady from the resolution center in Canada just said I am going now I am not dealing with this, I have asked for a replacement for the lady you need to sort it and she put the phone down. It was taking so long they eventually decided they would call me back, they offered me a fridge at full price not as good as the one I purchased and $50 off. I give up I told them to come and collect this defective one and I will come and get my money back. Never again will I shop in Home Depot, I have for over 23 year but never again. Avoid them at your Peril particulary the Poincian Kissimmee branch where its hard to ever find anyone that knows anything and they are so rude the way they talk to you. I am dreading going in to get my money cause I know how upset I already am at this situation.”

Helpful Report

Posted 9 months ago

“Purchased 4 major appliances. The delivery and install was excellent. Jesus and Roberto were prossional. Both answered aour questions and made sure we were happy. Excellent job!!”

Helpful Report

Posted 9 months ago

“Lisa at the Ewing Twp Home Depot was absolutely amazing in locating the pedestal and basin sink my 84 year old mom and 86 year old dad wanted. She went the extra mile in locating it on the computer, getting the large orange ladder and getting the sink herself from the overhead! She made my elderly parents very happy because she cared about doing a good job! Thank you Lisa”

Helpful Report

Posted 9 months ago

“Some items in my latest order required a delivery charge even though they were in stock the same as the rest of the items in my local home depot. The only reason for this would be to cancel the free delivery option. If I have to buy my supplies in person I'll use the other hardware stores for building and gardening supplies.”

Helpful Report

Posted 9 months ago

“I used Home Depot’s online window treatment service, purchasing over $3,000 worth of blinds(which included measuring and installation). My advice: DON’T DO IT!! Worst service ever.”

Helpful Report

Posted 9 months ago

“Today we went to homedepot on howe ave. My husband and went to buy a few things and as we were leaving my husband heard a sales person name is Gavin say something about he hope he won't have to strip search him meaning my husband. I hope its not because my husband is black.”

Helpful Report

Posted 9 months ago

“DO NOT PURCHASE A REFRIGERATOR FROM HOME DEPOT!!!!!!!!!!! We ordered our refrigerator on June 14th from the store in Northville, MI. Today is July 6th and not only have we not received it, but have not even received a call about it. On four different occasions now we have contacted them, but we have always been promised that the product would arrive at the end of the week, and each time they’ve lied to us and we’ve never received it. When we began to ask for a refund, we were told a new fridge would be delivered, but again they lie to keep your money!!!! If you need a refrigerator, you are better off checking Facebook marketplace or a back alley before dealing with these people. Terrible customer service and terrible experience. We will never make a major purchase from this store ever again.”

Helpful Report

Posted 9 months ago

“I went to home depot in Kahului HI for pvc fittings. They were out of the bulk apparently. The person in that department told me that they didn't have any more. He then asked how many of the tee connectors I needed and started to count them out. I had3told him that I wasn't paying. 91 each for the connectors because I needed 50 of them. RJ told me that when you buy 12 then the price goes down WRONG. I got to the check out and everything that I was told was a lie. Unfortunately there's only one on t h e island.”

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Posted 9 months ago

“I got there to home depot in santa fe nm at about 7:30 am on July the 2nd. I went to the returns section and there I was helped right away by a nice girl. I bought 25 boxes of flooring and paid for them. I asked the girl that I needed to get loaded and told her I have a bad back. I asked her can you call somebody to help me. She did and nobody came. After half our waiting I went to pro desk. I saw a man talking there. It was Elias the manager. I asked him that I have been waiting to get loaded and asked for my receipt he got mad and told me you have just been waiting half hour and walked off. I went back to returns and there was a man standing there and asked him that I have been waiting for about an hour to get loaded. He got on my face mad and he said I am trying to help you. Then I asked him what is your name. He was the store manager Patrick He has a very bad attitude. I think the customer comes first. I finally got loaded by the assistant Manager Arianna which was really nice. I think your managers need to be nicer to your customers.”

Helpful Report

Posted 9 months ago

The Home Depot is rated 1.6 based on 1,170 reviews