“ABSOLUTE SCAM. Took my money, then claimed they were waiting for stock, then refused to refund as it was beyond the time frame for a refund even though they never had the stock in the first place. Neil Monteiro is now not responding to my messages. I've seen a number of others have been scammed by him too. AVOID at all costs.”
“Well, I'll add the scores of people robbed by this scammer, Neil Monteiro. I should have checked before I bought, but the store looked legit. Three months later, I have received no package or refund. I have reached out and was first told that supply chain issues were the cause of delay. Now, he's not answering at all. Do yourself a favor, and avoid this degenerate and his bogus store.”
“Made the mistake of ordering from this clown last year, the first and last time I'll use a company without Googling their rep beforehand. I was one of the lucky ones - I got my item, albeit after about a month and for a significantly higher price than I should have paid for it. I put a review on Trustpilot which somehow he's had taken down - so I thought I'd add to the general chorus here and say DO NOT USE. Also spams your inbox with multiple single item updates per day, alongside begging for positive feedback as he's 'bring targeted on social media'. You're not being targeted, you're just useless and dishonest.”
“I can not recommend this seller.
First of all, the postage fees for the actual order are much higher than stated in the shipping conditions.
Second of all, the seller doesn’t respond and won’t ship the item.
The money is lost.
Big scam. Please Stay away”
“Both Discogs and Paypal have BANNED Horizons Music due do dodgy business practiced - i.e. money theft.
It’s about time UK authorites investigated Horizons Music and shut them down.”
“Horizons Music is a scamming website run by rude idiots. Stay well clear!
If you haven’t received the goods you paid for - contact your bank or Trading Standards immediately. Neil Monteiro is a crook.”
“I tried ordering £150 of Records during the pandemic. I kept being stalled for weeks and months. I foolishly gave them the benefit of the doubt and after 6 months it was apparent my money had been stolen and I'd not be receiving my goods based on the multiple lies Neil had spun when I politely enquired where my stuff was! He then failed to process my refund! He ignored my requests to mediate on his unlawful behaviour. He had violated my consumer rights and breached contract several times! So after my Final Demand(s) being ignored I sued him!!! I got my money back and would advise others to do the same- which I believe some have! Wake up and act now- you are very unlikely to recover your money, stock or receive goods you paid for. You will have to play hard ball as he only takes your patience, kindness, empathy and loyalty for weakness! You've been warned! ⚠️”
“Yep I fell prey to this scam site. Avoid like the plague. Currently trying to get my money back after nothing was sent and they’ll spam the bejesus out of your email.”
“They delete reviews on Trustpilot as Fred and lots of others say on the Hundreds of bad reviews on the web, but Trustpilot don't seem to be listening to these people
because there taking them off
Why what's the point of using them or putting reviews on if there letting people getting ripped off for thousands”
“Don't go there you may as well give your money to charity because it will be going to a good course not in there pockets as you would be lucky to see any records at all
And do not let it drag on if you are silly enough to part with your money because you will not get a refund off your card and they know that look at the reviews on here and on other sites
I ordered a pre order vinyl off Juno when it came out 2 mouths later i had it straight away still waiting for the one off these 12 months after lost it now to late to claim i have lost a few hundred”
“Fairly sure this is a scam - they take payment, don't send the items, and then spam emails about new offerings (which likely don't exist). Avoid at all costs.”
“Scammers, avoid this company at all costs.
They take your money and then don’t post anything.
They do not respond to email or phone calls.
Do not buy from them!”
“DO NOT USE THIS COMPANY !!!
This company lists items for sale that it does not have in stock, promising to acquire within 5 days- they kept me waiting for 10 weeks, with repeated fob offs blaming suppliers, cancelled part of the order as they could not procure it, didn’t refund this part of the order until the rest came in and was sent, and then had the nerve to charge additional postage as the part of the order THEY CANCELLED took me under the free postage threshold I had deliberately met.
This company is an absolute farce.
Order at your peril”
“Absolutely shocking customer service. In June 2022 the website gave the impression that Expansions in the NYC - Louie Vega was in stock, I paid for next day delivery and paid £45.99 via Amazon Pay. It didn't arrive and 9 days later I eventually got a reply to my email.... then the repeated excuses and missed delivery dates started. Then just a few days ago (now Dec. 2022), six months and 56 emails later, I received an invoice for another £18, apparently due to them having to source from another more expensive distributor. I refused and after numerous requests for a refund they did eventually pay my money back. No apologies from Neil. Worst record buying experience ever - avoid at all costs!”
