“Vinyl album in special color was available for pre-order; my order took 8 months. Item was a bootleg, and since I was overseas, Horizons checked in to see if it arrived ok. I have nothing but complaints... it was an horrible transaction. F**k you!”
“Note that all the 5 star reviews on here are FAKE!
Horizons Music is nothing but a professional scamming operation run by Neil Monteiro and his dopey colleague ‘Carolyn’.
Nasty and rude thieves!
Report fraud to Trading Standards, the police (Google action fraud) and your bank.”
“Vinyl album in special color was available for pre-order; my order went through easily and arrived on time. Item was in perfect condition, and since I was overseas, Horizons checked in to see if it arrived ok. I have no complaints... it was an excellent transaction. Thank you!”
“The record was listed as available but it was only until after I wrote numerous emails that the company admitted they do not have the record.
After I requested refund they confirmed that I will get it. Weeks went past with multiple stalling emails '10 working days', 'after this weekend', 'will check again tomorrow' etc., once I notified them that I have asked my credit card company to refund me for the payment, they stopped replying completely.
It has been about 5 months since then and still no refund.
Definitely stay away - thre is a chance they will send you the records you pay for, but there is also a very high chance they don't actually have the item you ordered, they will not send it you and they will not refund you.”
“Item ordered was not in stock - huge delays to communication in advising me of this! No refund offered at all only store credit to use on something else which I didn’t particularly want - I would be very wary of using again”
“Ironically they have asked me to write a review. Ordered, no communication, no product, no refund. How they are allowed to continue trading is a mystery - there are many deserving companies out there so just avoid this one.”
“I ordered My dear melancholy vinyl way back in martch of this year and they keep giving me false promisses every month that the item will be restocked at the end of a month ever since. To the owners of this shop:
Might just not take money from people before you actually have the item in stock, shame...”
“Would give zero but there's no option to.
Steals money off vulnerable & trusting people. Said he would refund, said he would convert the "out of stock" record to store credit then has ghosted ever since. Scummy & sociopathic individual.”
