“Order doesn’t ship in time, i email, Neil says it’s out of stock (was not on website) I ask for a refund which he says takes 7 days and it took almost 3 months”
“Be Cautious When Shopping at Horizons Music
I placed an order on the Horizons Music website on March 23, 2024, at 11:06 AM. Several months have passed since then, and I have neither received the product nor a refund.
The website promises to process refunds within 30 days, but it is now July, and I still haven't received my money back. I have sent multiple emails to their customer service, but I have received no response at all. This behavior is nothing short of fraudulent.
I strongly advise everyone to avoid purchasing anything from this website. If you don't want to experience the same terrible ordeal I did, stay away from Horizons Music.”
“Ordered a record 3 weeks ago, expected it to be dispatched soon after as payment taken. Still no record. Have emailed twice, no reply. Tried to call but only available 2 days each week and never answered on either. Then this week they basically tell you to go away as not answering the phones. Apparently they are upgrading to allow same day dispatch?? I’d like it to be same month at this stage. Won’t ever buy from this lot again. If you aren’t going to dispatch once you’ve taken payment you need to contact the buyer to let them know why and when to expect delivery. Wish I’d read these before placing my order!”
“I invested my almost all my life savings with this company all becuase i felt it was a good company and it also a way to make a little profit because tell me who doesnt wanna make profit . So everything was going fine and good until it was time for me to get back my money including the profit i madejsutb for me to realized that i am not allowed to withdraw my money, At first it was all a suprise to me cause i thought their server had issues and all of a sudden they asked for my personal information and stuffs which was not part of our agreement whne i wanted to invest . After i told them i am not realeasing my personal info they declined my withdrawal. And at that point i gave up but luckily for me i got introduced to this company and all thanks to SP E C T RU M - C R E ST for helping me retrieving my funds from this broker including my profit i made from the investment”
“I had a similar experience to start. Vinyl ordered. Did not get an update on dispatch contacted Horizons. Sore Credit or other vinyl offered. Contacted Neil chose a different album which cost a little more, on the condition that he sent it to me that day and I would pay the balance on arrival. The album arrived as promised still sealed. I paid the balance. I am sorry so many people have had bad experiences with this company but I can only speak as I find. This is not a fake review I am a genuine customer. I honestly thought I would have a similar experience as others but to be fair he honoured out agreement.”
“Yes ! it is a scam !!!
Very disappointed with that web site and the guy called Neil Monteiro, apparently the manager. The other customers complaining are right !
Same as the other, I jave placed an order 3 month ago and by constating that i did not receive the item, i start to ask why, The item received by this company was not corresponding to my order, i asked to be refunded. As the others customers, the guy suddenly decided to not reply to my requests done by mail anymore and of course, I did never receive any refunding. Not professional and only interested to have the money. Please do not place any orders on that website, it is a scam !!!”
“I purchased a vinyl as a gift for my husband as his first Father’s Day. I paid extra to have it arrive in time. However, as I’d not received any shipping details I contacted Horizons music, to be told the vinyl was out of stock. I requested a refund and purchased the vinyl from another supplier. However, after waiting for 14 days to receive my refund from Horizons music, it failed to turn up! I tried to get in touch with the owner Neil again. You can’t contact them by phone, they just don’t answer. I did have a few emails responses from Neil, but he was less than helpful and failed to make numerous promises that the money would turn up in my account. This was almost a year ago! And after backwards and forth over email, I’ve still not received my refund. This guy is a thief.. his company is a scam!!! I paid £50 for a vinyl, I wouldn’t have been told was out of stock had I not been in touch. Stay away from this company. Do not trust him! If you have brought from him go straight to your credit card company or Bank to try to request a refund before it’s too late!”
“A lot of people are complaining being scammed please be careful on all this fake recovery company who are telling you that they will recover all your money, I have been scammed on this company twice and they are still demanding another money from me, until I met a friend here in UK who referred me to this company she recovered her funds from, today I am a living testimony from this company called Fast Recovery channel, if you are also experiencing such a similar experience you could also get in contact with them through the company mail. fastrecoverychannel @ mail . com”
“Scam artist. Don't give them your money!
They advertise loads of great items that never arrive. They know they'll never get them so the fact that they advertise them should count as fraud.
Steer clear!”
“I ordered 4 “in stock” rare vinyls on next day delivery on 18th December for a Christmas present, did not arrive and emailed on 22nd December to try and find out where they were, I had no reply until mid January to say that only 2 of the 4 were in stock. Of course, I shared my disappointment but accepted that these things happen, my husband has ordered from Horizons for years and has never had a problem so I put this down to a one off. I asked for the 2 to be shipped and the 2 out of stocks to be refunded, Neil Monteiro replied and said refund would be issued within 14 working days on 23rd Jan. I waited and waited and the 2 in stock still hadn’t arrived 2 weeks later, I chased Neil and he said he forgot to tell the dispatch team to send them, they finally turned up on 23rd February. It is now the end of March and I have been told on multiple occasions that the refund will be in my bank in 14 working days and there is still no sign.
I received an email on 21st March from shopify to say that the order had been updated and 2 had been noted as refunded although when I still didn’t receive the refund I raised a complaint through Shopify. Neil then forwarded the complaint email to me to say “the order was only updated on 21st March, refund takes 14 working days from then”. Still waiting.
It’s absolutely beyond a joke, he is a scam artist and should not be running a business. Please be careful before you order.”
“Sadly all the negative reviews appeared after I, too, had placed an order.
Suffered the same fate as my friends below in that ordered an item that the business did not actually have - got offered a store credit, refused this, got offered this again or another disc - refused again and said wanted a refund.
They agreed and said 30 days - that timeframe elapsed yesterday and nothing - so have emailed 3 times now chasing money and basically had enough so will encourage anyone with negative feedback to post as many reviews as they can elsewhere to stop this business taking money off people who just love their music.
Report them to your relevant fraud offices and lets see if we can take action against this behaviour.
Go to your bank and see if they can get the money back for you.
The man needs to be stopped.
Wish this had a negative star rating as even 1 star seems too good.”
“I placed two orders with Horizons Music (HM), 27 & 29 Jan 2024, for a total of three records. The first was for the Alternative Futures EP by Suburban Architecture. The second order was two Source Direct tracks, Stars and Snake Style 2, the former listed as pre-order and the latter as in stock. Alternative Futures was also listed as in stock and HM took money for all 3 records plus postage (totalling nearly 50 quid for both orders). Seeing as Stars was pre-order, I was not expecting to receive both Source Direct records until Stars was released and assumed they would be sent together late March, but what about Alternative Futures which I had not received? I emailed to enquire and they said they were chasing it up with distributors. I thought this was a bit suspect but I wanted to give them the benefit of the doubt. HM then emailed to say they were unable to get hold of it but, and I quote, ‘we have access to limited copies of’ and offered other releases by Suburban Architecture as replacement. I was annoyed at first and part of me felt I could see a scam here, I.e., list records as in stock, then spin some nonsense that you can’t get it and offer ‘credit notes’ in the hope the customer will settle for something you actually do have in stock (which could end up being any old crap). Again, I thought I would give them the benefit of the doubt and took it on trust that they had the other titles, as stated, in stock and said I would settle for the Solar Winds EP instead. Again, no word so I emailed re: dispatch. No reply so I emailed again and got the same evasive spin of ‘not in stock blah, blah.’ Now I was not only annoyed but HM had lost my confidence as a customer and so I cancelled both orders, as I began to suspect they would wind up not having either Source Direct records either. At first, he was defensive saying ‘when did I ever offer you Solar Winds EP?’ to which I responded with a cut n paste of him quoted verbatim that they had it in stock. In other words, Neil Monteiro was consciously lying to a customer in order to keep their money. I am aware of my rights as a consumer, one of which is the right to cancel an order and get a full refund when no goods have been received. He sent emails confirming cancellation of both orders and that I would be refunded within 14 working days. Again, I corrected him that the law is ‘within 14 days’ not ‘14 working days.’ He confirmed this would be the case. However, upon reading the many negative reviews a week later (and no refund as yet), I am now concerned that Horizons Music is a form of online theft. For certain, it’s clear that Neil is operating outside of the law in terms of consumer rights and I would advise anyone thinking of buying from Horizons Music to avoid. I would advise all the others who, like me, have most likely been scammed to report him to HMRC and Trading Standards in the first instance. The justice system takes a dim view of fraudsters and if enough people submit complaints, then he will have to be investigated and, in all likelihood shut down, possibly even face legal consequences. Some of us may never see our money refunded, but at least we can stop Neil Monteiro from ripping off other people in future. I would also advise anyone ripped off by him to print copies of transactions and talk to your bank to see if you can get a chargeback due to fraud. Neil has until 12 March to credit my account. It remains to be seen whether he will honour this. Regardless, there’s something really off about taking people’s money for items you know you do not have then adopt petulant delay tactics when it comes to refunding them. None of the more reputable stores (Redeye, Intense, Juno etc.) operate in this way. If he doesn’t return my money, then he can rest assured I will be taking further action and I would recommend all other unhappy customers on here (and elsewhere) to do the same. Zero stars for Horizons Music.”
“Appalling company. Neil Monteiro will take your money and then ignore you.
He will also harass you with promotional emails on an hourly basis. And that is NOT an exaggeration.”
“Unfortunately I cannot leave a 0 star review. Do NOT purchase from this company.
After placing an order I received 39 promotional emails in the space of 48 hours.
The company doesn't take phone calls and has a recorded message stating they aren't talking 'phone calls this week'.”
