“They have had my money since April and haven't delivered the goods. Excuse after excuse. I asked for a refund at month ago and I'm still waiting. Horrible company with horrible customer service.”
“SCAMMERS! Don’t go anywhere near these thieves. They have been ripping off people for years.
It’s time for the police to shut Neil Monteiro’s Horizons Music down now!”
“Note that the positive / 5 star reviews on here are FAKE! The company are posting these lies both here and on Trustpilot.
Horizons Music is a professional scamming operation. Avoid at all cost!
If you have placed an order with these fraudsters and not received anything then report this to your bank immediately.
This company need to be shut down and criminally investigated.”
“These guys ROCK!! ⭐️⭐️⭐️⭐️⭐️ out of 5 stars!! Great communication, accurate description of item. They shipped out fast and packed my vinyl really securely!! I definitely recommend them and wouldn't hesitate to shop from them again!!”
“The company has a lot of negative reviews in the internet, and because of that I was skeptical to order first, but they sent me a shipping confirmation in less than 24h and the package arrived very quickly and was perfectly packed. I’d truly recommend the company!”
“Note that Horizons Music is, quite probably, a professional scamming operations run by Neil Monteiro and a somewhat dopey person called Carolyn.
I placed an order via Discogs which turned out not to be in stock. When I requested a refund they tried to stall me for ages. I had to open a Paypal case to get my money back - which took over a month.
Horizons Music have been BANNED from both Discogs and Paypal thankfully. How they can be allowed to operate is truly shocking (lack of regulations in England, eh?).
If you’re having problems with Horizons then contact Citizens Advice Bureau, notify your bank and also Action Fraud (Police).
https://www.actionfraud.police.uk/
Oh, and Carolyn from Horizons actually called me and made pathetic threats when I left a negative review on Discogs!”
“Same story as so many others. Neil Monteiro takes your money and then doesn't send your order or refund your money.
Quite simply he is a Fraudster. A Criminal.
I have reported him to:
Action Fraud
National Fraud Intelligence Bureau
Trading Standards
Met.Police
MasterCard
Bank
I suggest others do the same. Sooner or later Monteiro's bank will see him for the bad risk that he is and give him notice to close his account.
His Fraudulent behaviour WILL catch up with him.
Monteiro IS a Fraudster. Plain and simple. There really is no defence of his actions.
Oh, and....sign up for email updates from Horizons and this simpleton will send you emails EVERY. SINGLE. HOUR. I kid you not”
“Order doesn’t ship in time, i email, Neil says it’s out of stock (was not on website) I ask for a refund which he says takes 7 days and it took almost 3 months”
“Be Cautious When Shopping at Horizons Music
I placed an order on the Horizons Music website on March 23, 2024, at 11:06 AM. Several months have passed since then, and I have neither received the product nor a refund.
The website promises to process refunds within 30 days, but it is now July, and I still haven't received my money back. I have sent multiple emails to their customer service, but I have received no response at all. This behavior is nothing short of fraudulent.
I strongly advise everyone to avoid purchasing anything from this website. If you don't want to experience the same terrible ordeal I did, stay away from Horizons Music.”
“Ordered a record 3 weeks ago, expected it to be dispatched soon after as payment taken. Still no record. Have emailed twice, no reply. Tried to call but only available 2 days each week and never answered on either. Then this week they basically tell you to go away as not answering the phones. Apparently they are upgrading to allow same day dispatch?? I’d like it to be same month at this stage. Won’t ever buy from this lot again. If you aren’t going to dispatch once you’ve taken payment you need to contact the buyer to let them know why and when to expect delivery. Wish I’d read these before placing my order!”
“I invested my almost all my life savings with this company all becuase i felt it was a good company and it also a way to make a little profit because tell me who doesnt wanna make profit . So everything was going fine and good until it was time for me to get back my money including the profit i madejsutb for me to realized that i am not allowed to withdraw my money, At first it was all a suprise to me cause i thought their server had issues and all of a sudden they asked for my personal information and stuffs which was not part of our agreement whne i wanted to invest . After i told them i am not realeasing my personal info they declined my withdrawal. And at that point i gave up but luckily for me i got introduced to this company and all thanks to SP E C T RU M - C R E ST for helping me retrieving my funds from this broker including my profit i made from the investment”
“I had a similar experience to start. Vinyl ordered. Did not get an update on dispatch contacted Horizons. Sore Credit or other vinyl offered. Contacted Neil chose a different album which cost a little more, on the condition that he sent it to me that day and I would pay the balance on arrival. The album arrived as promised still sealed. I paid the balance. I am sorry so many people have had bad experiences with this company but I can only speak as I find. This is not a fake review I am a genuine customer. I honestly thought I would have a similar experience as others but to be fair he honoured out agreement.”
