Host & Stay Reviews

"The maisonette is of a very high standard. Completely contemporary. All mod cons. Very warm and comfortable.\r\nIt is situated in a very accessible part of Harrogate, for restaurants and shops, near to Bettys. We did enjoy our stay very much. But not allowed in until 4 pm and having to leave by 10:00 am made the time there over two days quite short. The patio area although very nice it also has loose wooden tiles outside the door making it rather dangerous for my elderly mother. I hadn\u2019t realised that there was also a steep staircase to the bathrooms and bedrooms. Fine for fit people. \r\nOverall a lovely place. I would recommend as Harrogate is delightful. The parking also easy with the carpark just outside of the door."

"The maisonette is of a very high standard. Completely contemporary. All mod cons. Very warm and comfortable.\r\nIt is situated in a very accessible part of Harrogate, for restaurants and shops, near to Bettys. We did enjoy our stay very much. But not allowed in until 4 pm and having to leave by 10:00 am made the time there over two days quite short. The patio area although very nice it also has loose wooden tiles outside the door making it rather dangerous for my elderly mother. I hadn\u2019t realised that there was also a steep staircase to the bathrooms and bedrooms. Fine for fit people. \r\nOverall a lovely place. I would recommend as Harrogate is delightful. The parking also easy with the carpark just outside of the door."

"STAY AWAY\r\nStay Away \u2014 Misleading Listing and Terrible Service\r\n\r\nI stayed at this property for the weekend and paid \u00a3360 absolutely not worth it.\r\n\r\nFirst, the place was incredibly difficult to find. If you\u2019re driving, be warned: there\u2019s no parking available, and they don\u2019t offer any helpful guidance or options either. That alone makes it inconvenient for anyone with a car.\r\n\r\nWhen we finally got inside, the TV wasn\u2019t working but worse than that, there was no WiFi at all. Despite the listing on Booking.com clearly stating that free WiFi is included and available in all areas, we had no internet for the entire stay. It wasn\u2019t even set up or registered with BT. It\u2019s completely misleading to advertise it as an included facility when it\u2019s not functioning whatsoever.\r\n\r\nWhen we contacted the host expecting at least some assistance, we were met with rude and dismissive responses. They tried to refer us to their own website, which includes a disclaimer about WiFi not being guaranteed but this was irrelevant, as we booked through Booking.com, where WiFi was clearly listed as a provided amenity. There\u2019s a big difference between \u201cslow WiFi\u201d and no WiFi at all.\r\n\r\nTo top it off, the check-in and check-out times are unfair. You pay for two nights but get less than 48 hours: check-in is at 4PM on Friday, and check-out is forced at 10AM on Sunday. It feels like they\u2019re squeezing maximum money out of guests for minimal service.\r\n\r\nI wouldn\u2019t stay here again, and I strongly recommend others look elsewhere. Misleading, poorly managed, and zero accountability."

"STAY AWAY\r\nStay Away \u2014 Misleading Listing and Terrible Service\r\n\r\nI stayed at this property for the weekend and paid \u00a3360 absolutely not worth it.\r\n\r\nFirst, the place was incredibly difficult to find. If you\u2019re driving, be warned: there\u2019s no parking available, and they don\u2019t offer any helpful guidance or options either. That alone makes it inconvenient for anyone with a car.\r\n\r\nWhen we finally got inside, the TV wasn\u2019t working but worse than that, there was no WiFi at all. Despite the listing on Booking.com clearly stating that free WiFi is included and available in all areas, we had no internet for the entire stay. It wasn\u2019t even set up or registered with BT. It\u2019s completely misleading to advertise it as an included facility when it\u2019s not functioning whatsoever.\r\n\r\nWhen we contacted the host expecting at least some assistance, we were met with rude and dismissive responses. They tried to refer us to their own website, which includes a disclaimer about WiFi not being guaranteed but this was irrelevant, as we booked through Booking.com, where WiFi was clearly listed as a provided amenity. There\u2019s a big difference between \u201cslow WiFi\u201d and no WiFi at all.\r\n\r\nTo top it off, the check-in and check-out times are unfair. You pay for two nights but get less than 48 hours: check-in is at 4PM on Friday, and check-out is forced at 10AM on Sunday. It feels like they\u2019re squeezing maximum money out of guests for minimal service.\r\n\r\nI wouldn\u2019t stay here again, and I strongly recommend others look elsewhere. Misleading, poorly managed, and zero accountability."

"STAY AWAY\r\nStay Away \u2014 Misleading Listing and Terrible Service\r\n\r\nI stayed at this property for the weekend and paid \u00a3360 absolutely not worth it.\r\n\r\nFirst, the place was incredibly difficult to find. If you\u2019re driving, be warned: there\u2019s no parking available, and they don\u2019t offer any helpful guidance or options either. That alone makes it inconvenient for anyone with a car.\r\n\r\nWhen we finally got inside, the TV wasn\u2019t working but worse than that, there was no WiFi at all. Despite the listing on Booking.com clearly stating that free WiFi is included and available in all areas, we had no internet for the entire stay. It wasn\u2019t even set up or registered with BT. It\u2019s completely misleading to advertise it as an included facility when it\u2019s not functioning whatsoever.\r\n\r\nWhen we contacted the host expecting at least some assistance, we were met with rude and dismissive responses. They tried to refer us to their own website, which includes a disclaimer about WiFi not being guaranteed but this was irrelevant, as we booked through Booking.com, where WiFi was clearly listed as a provided amenity. There\u2019s a big difference between \u201cslow WiFi\u201d and no WiFi at all.\r\n\r\nTo top it off, the check-in and check-out times are unfair. You pay for two nights but get less than 48 hours: check-in is at 4PM on Friday, and check-out is forced at 10AM on Sunday. It feels like they\u2019re squeezing maximum money out of guests for minimal service.\r\n\r\nI wouldn\u2019t stay here again, and I strongly recommend others look elsewhere. Misleading, poorly managed, and zero accountability."

"Booked a room via Airbnb. On arrival there were no keys and there was no room.\r\n\r\nTurned out 'Host & Stay' cancelled their contract with Airbnb for a room at 'Rox Studio' & so put me up way out in the other part of town, after having been put on hold for 30 mins stranded with all my luggage & then gave very little time to freshen up & go to work. \r\n\r\nShout out to Mark who at least helped put a roof over my head. \r\n\r\nTheir backup 7 Grafton St in the rougher part of town & in some serious need of TLC.\r\n\r\n1. No lift, or anyone to meet & had to carry v heavy luggage up x3 floors & immediately rush straight back out for a meeting - all very upsetting.\r\n\r\n2. There was no cooker\/hobs etc. Had bought \u00a380 worth of food beforehand which I then had no way of cooking. The \u2018kitchen' is very dated. (Basically a kettle and mini fridge).\r\n\r\n3. Slow wifi\r\n\r\n4. Filthy windows \/ dirty light fittings \r\n\r\n5. The area of town was the opposite direction that I needed to be in all week for work, but felt unsafe & kept hearing people shouting outside throughout the night\r\n\r\n6. No gym \r\n\r\n7. Bathroom door kept sliding open & doesn't stay closed.\r\n\r\nThe main reasons why I made the booking at Rox Studio in the first place, was down to its: close location to town \/ the kitchen with the needed amenities \/ gym and modern new fresh interiors. \r\n\r\nThe booking was \u00a3482, quite a lot of money for the room I didn't book for.\r\n\r\nStill waiting for my complaint to be handled & will amend my review if I can be compensated - the \u00a325 part refund is not sufficient.\r\n\r\nPlease reach out to me for more details asap. Thank you."

"Booked a room via Airbnb. On arrival there were no keys and there was no room.\r\n\r\nTurned out 'Host & Stay' cancelled their contract with Airbnb for a room at 'Rox Studio' & so put me up way out in the other part of town, after having been put on hold for 30 mins stranded with all my luggage & then gave very little time to freshen up & go to work. \r\n\r\nShout out to Mark who at least helped put a roof over my head. \r\n\r\nTheir backup 7 Grafton St in the rougher part of town & in some serious need of TLC.\r\n\r\n1. No lift, or anyone to meet & had to carry v heavy luggage up x3 floors & immediately rush straight back out for a meeting - all very upsetting.\r\n\r\n2. There was no cooker\/hobs etc. Had bought \u00a380 worth of food beforehand which I then had no way of cooking. The \u2018kitchen' is very dated. (Basically a kettle and mini fridge).\r\n\r\n3. Slow wifi\r\n\r\n4. Filthy windows \/ dirty light fittings \r\n\r\n5. The area of town was the opposite direction that I needed to be in all week for work, but felt unsafe & kept hearing people shouting outside throughout the night\r\n\r\n6. No gym \r\n\r\n7. Bathroom door kept sliding open & doesn't stay closed.\r\n\r\nThe main reasons why I made the booking at Rox Studio in the first place, was down to its: close location to town \/ the kitchen with the needed amenities \/ gym and modern new fresh interiors. \r\n\r\nThe booking was \u00a3482, quite a lot of money for the room I didn't book for.\r\n\r\nStill waiting for my complaint to be handled & will amend my review if I can be compensated - the \u00a325 part refund is not sufficient.\r\n\r\nPlease reach out to me for more details asap. Thank you."