Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“Quick and easy.”

Helpful Report

Posted 7 years ago

“Ordering either on line or in the Chester store is quick and efficient. Last week I ordered shoes on line and they arrived promptly. I was not sure if a half size up would gave been better. I rang Chester store and said I was reluctant to order another pair whilst hanging on to the first pair for comparison because I did not want two payments out if my account. The store were great, saying they would order the larger pair, let me know when they were in and then I could visit the store with my online pair and try both for fit. Great Customer Service.”

Helpful Report

Posted 7 years ago

“Terrible customer service. Shoes didn't arrive and when I rang after waiting for over a month, was told they were out of stock and the person I spoke to in customer services hung up on me. Dreadful, will never buy from Hotter shoes again.”

Helpful Report

Posted 7 years ago

“Terrible customer service. Waited over a month to find out the shoes were not in stock, even though they were showing as in stock on the website. When I called, person I spoke to hung up.”

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Posted 7 years ago

“Poor quality and overpriced, incredibly uncomfortable if you need arch support too”

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Posted 7 years ago

“they have had some good offers lately. Their shoes fit well and are very comfortable, while remaining good looking.”

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Posted 7 years ago

“online site was very accessible, communication regarding process delivery was excellent, return procedure was clear.”

Helpful Report

Posted 7 years ago

“Hi For over 10 years, I have been wearing slip on Crocks, due to a condition that causes my feet to swell. This meant I could not find a shoe size wide enough to be able to wear comfortably, without it hurting and causing more swelling. Even in the crocks, I had to wear a size 6 although my true size is only a 4. People used to laugh at me, because I never wore anything else. A few weeks ago, someone told me about Hotter and how they cater for all kinds of shoe sizes and widths. I thought I would give it a go and my family took me there. I walked in, looking at all the lovely styles of shoes, that I have never been able to wear. A lady came and greeted me and asked if she could help. Still in anticipation, as to whether I would be able to find a pair to fit, I told her my plight. She then assured me she would be able to find the shoes I wanted in the right size to fit comfortably. When she came back and I tried the shoes on, I was ecstatic, not only did they fit me, they were also a size 4. I then got adventurous and picked four other styles to try. There was a series of widths, so if one did not fit, then there was always another and another and another. Poor shop assistant really earn't her money. They also had a sale on, so that was an added bonus. My family treated me to the four pairs of shoes that I liked. When I got home, I tried them on again. I couldn't believe, I was I able to wear Dolly Shoes, after all these years. I hadn't worn them since I was 12. Then a few days later, the proof of the pudding was in the eating. I was taken out for my Birthday and wore my Dolly shoes. Usually when you go a long time without wearing shoes with backs to them, you get a blister. Well I am pleased to say, I didn't have any problems at all. They are made with such lovely good quality leather outside and materiel inside, So a very big thank you to my dear friend Carol B, for telling me about Hotter and thank You LORD, for answering my prayer. I am now totally delivered from Crocks.”

Helpful Report

Posted 7 years ago

“Ordered online and the site would not accept payment and Hotter blamed my bank. My bank confirmed they approved the transactions spent over 2 hours on calls with them over a few days. Tried a second order a week later and all confirmed only to get an email to say one item is out of stock. Called and asked if they could trace one at a store and I could collect from my local store but was told they do not do that. Overall appalling customer service. Pity as the shoes are quite good.”

Helpful Report

Posted 7 years ago

“easy to order swift delivery good back up service”

Helpful Report

Posted 7 years ago

“Had two pairs and soles have crumbled though tops are fine. Had other makes longer that never do this”

Hotter Shoes 1 star review on 14th August 2017

Helpful Report

Posted 7 years ago

“The order was promptly delivered, good packaging and very easy to return if necessary.”

Helpful Report

Posted 7 years ago

“I do not have any problems with the quality of the shoes, they are comfortable and soft. At full price they are quite expensive, so I only buy when offers are advertised, and to be honest there always seems to be some kind of offer or incentive available if you buy more than one pair of shoes. I am happy with the delivery service by Hermes which is prompt from ordering. My concern is when you request an exchange, it appears to take in excess of a week for the items via Hermes to show as a return at Hotter ( my experience). Customer services told me that there was low stock on the shoes I wanted to exchange to, and that it could take up to 21 days for an exchange to be processed and for the shoes to reach me!!! This sounds very excessive especially when I can receive a new brand new order within 3 days. Customer services suggested I re buy another pair of shoes for a speedier delivery, then apply for a refund on my original order ( takes up to 10 days !) There has to be another quicker method for exchanging items. The shoes I wanted to exchange were Livvy, and if I waited the 21 days plus the week it took for the first ones to be returned, it would be autumn. In the end I cancelled my order. This is a disappointing part of the Hotter system and one which concerns me for future orders.”

Helpful Report

Posted 7 years ago

“I have bought hotter shoes in the past and had no problem but I bought 2 pair a couple of weeks ago and the dye from the shoes is terrible even if I just wear them for an hour, never had this problem in the past”

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Posted 7 years ago

“good quality, prompt delivery and good returns policy”

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Posted 7 years ago

“Bought 2pair shake shoes both wore holes in my tights in exactly the same place,told they were the wrong size.i have worn same size for years”

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Posted 7 years ago

“Horrendous customer service. My order never arrived, which is OK, it happens, so they sent me another pair. Unfortunately they didn't fit and I returned them. They refused to credit me because they insisted I had another pair, and they basically accused me of lying and said I had a second pair--even though their records showed I had never received the first pair. I had to file a dispute with my credit card to get my money back.”

Helpful Report

Posted 7 years ago

“Pair of shoes worn once. Physically bruised my tendons on both feet. Unwearable shoes. Told by hotter that couldnt return them as outside the 90 days returns policy, despite them being physically unwearable and crippling. Waste of money. Not acceptable for a company that has the word 'comfort' in their slogan!”

Helpful Report

Posted 7 years ago

“Pleasant staff, keeping calm in a very hectic sale event”

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Posted 7 years ago

“Staff were helpful and patient. Unfortunately one pair of shoes I wanted were not in stock however I was able to order them in store and they arrived three days later at my home address.”

Helpful Report

Posted 7 years ago

Hotter Shoes is rated 2.3 based on 591 reviews