Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 593 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£8.45 return postage unacceptable. The shoes were wrongly described as Ice White. They were grey. DO NOT USE POSTAGE RETURN.”

Helpful Report

Posted 3 years ago

“I wrote to Ian Watson, CEO of Hotter in August to highlight the problems I had faced when trying to obtain a refund and to complain about the add on delivery charge that had been applied in my opinion surreptitiously, this should of been applied at time of purchase However, to date there has been no response, therefore I conclude that the CEO's is not concerned about his customers and is unable or does not want to address my issues. I have bought Hotter shoes many times in a size 4.5, so following the closure of the Bath Hotter Shop, I felt confident that I could continue to purchase shoes online. However, when I ordered 2 pairs of shoes recently (Tansy and Gravity), I was disappointed as they were too large. I then decided to reorder them in a size 4, but these proved to be too large as well. Which I would not have ordered if I had been made aware of the delivery charge. Having returned the second order on 24th July, I was expecting to receive my £55.30 refund after 14 days. I made several phone calls and emails, taking up a lot of my time, and am particularly annoyed as in an email dated 4th August, it was stated that I would receive a refund in 3 days. Because the money had not appeared after 5 days I emailed Hotter only to be told that it had been paid into my account, which was not correct. All in all the delay of 32 days in obtaining a refund coupled with the £12.90 delivery and return charge for shoes that did not fit is totally unacceptable and shows a significant disregard for Customer satisfaction, sadly so different from the general experience received when shopping in your stores. I do believe that Hotter has a fundamental issue with processing of refunds. In addition a number of years ago I returned a pair of shoes to the Bath store and was given a receipt for a refund, however, when I came to check my statement nothing appeared. I queried this with the store and eventually the refund was made, but no explanation was given as to why this had happened. My advice is always check your statements how much money are Hotter not refunding?”

Helpful Report

Posted 3 years ago

“Quality has deteriorated over the past year. One shoe will fit, the other is way off size. Leather is poor quality and shoes are blocky and poor fit. Shoe sizing from style to style is inconsistent. Have had a very difficult time getting proper info to mail returns. Hotter Shoes had been a staple in my closet for years but I will no longer buy the product. I’m so, so disappointed.”

Helpful Report

Posted 3 years ago

“I have a lovely pair of Hotter shoes, but had to return the 2nd pair I bought as too narrow. A Royal Mail pre paid label was enclosed with the original order and used. My refund came quickly but minus £7.00. Not good.”

Helpful Report

Posted 3 years ago

“I ordered sneakers, it took 2 months to get them and when I did I got pink sneakers instead of the navy ones I ordered. I reached out to customer service and was told sorry we don’t have the ones you ordered anymore, here is the process for returning the wrong order. When I looked it stated they would take $7 off for return shipping. I contacted customer service and said I was very dissatisfied by this and I wanted a complete refund, as this was their error. they responded they would process the refund right away and I should see it in 3-5 days. They then said we hope you are satisfied by this response. Truthfully, no. For these reasons 1. There was a two month period I waited for the shoes without explanation 2. The response where it was stated $7 would be deducted from my return should have never happened- they made the error and good customer service would have been to say- very sorry will refund right away and send you a free shipping label to return the shoes. I was very disappointed in the whole transaction, I have several pairs of hotter shoes, but would hesitate to order from hotter USA again due to the poor customer service .”

Helpful Report

Posted 3 years ago

“Bought my second pair of Hotter. First pair were shoes which gave me blisters first time I wore them.Second pair are Ellery boots. Thought I’d wear them around the house before going outside. What a mistake both pair are so uncomfortable and for me a waste of money.”

Helpful Report

Posted 3 years ago

“Don't buy Hotter shoes, Just had 4 more pairs of shoes fall apart as well as three others previously, not wonder people buy Chinese if this is the standard of English manufacture. Always loved the shoes in the past but had to but had to buy cheap shoes in Next to get me home and 10years later they are still intact and wearable as slippers, Hotter should be ashamed of itself. Would never recommend them to anyone always used to but total rubbish now. Just ordered one new pair and the shoes appeared to be different sizes one larger than the other.”

Hotter Shoes 1 star review on 8th September 2021

Helpful Report

Posted 3 years ago

“Still waiting for walking sandals ordered in June or July. First delay was later July shipping, then August. Still nothing and no notification of delay. Poor service. Never again.”

Helpful Report

Posted 3 years ago

“Hotter service is excellent, it is the shoes that are the problem. Used to be great fitting, well made and comfortable. I have returned various pairs lately because of faults or bad styling - what has happened to Hotter? The latest pair 'Cosmos' are made very large with a seam joint at the heel to accommodate a tab which leaves a bulge which digs into your heel - awful!”

Helpful Report

Posted 3 years ago

“Customer service was of no help to me. Hassle free returns is a joke to them. I've been trying for a week to get a return label. Still don't have it. Horrible customer service!”

Helpful Report

Posted 3 years ago

“I tried to love my Hotter shoes. I treated myself to two pairs in different colors. I got a great deal buy 1 get 1 free! These shoes are cute and comfortable and are espadrilles just right for warm weather and to wear to the office to compliment the color of my clothing that day. Twice I have stumbled with the carpet at work when the front part of my shoe gets caught in the carpet and today I actually fell down and landed on my left knee. I'm not wearing these to work anymore. I am 65 years old and could have been hurt worse than a scrapped knee. caution to those who order your espadrille shoes!!!!!!!!!”

Helpful Report

Posted 3 years ago

“I sent a pair of hotter shoes back my wife had them bought as a present a few years and kept in the box and never worn . wore for the first time July 2021 and the soles disintegrated . i sent them back and Hotter got in touch about ten days later and said there was a fault in the material used but they had not sold that model for twelve years but should have not happened and offered a replacement which we have received which is absolutely first class.”

Helpful Report

Posted 3 years ago

“Ordered some shoes last year had to go back ..ordered again this year had to go back didn't fit ,the shop in Nottingham where i went to buy was always full of older people so just think about it oldies there are better shoes else were .I got charged £6.45 for sending back and postage .. lots of firms don't charge for postage or sending back...so ripping us off ..wont be shopping there again”

Helpful Report

Posted 3 years ago

“I have worn hotter shoes for years and been very satisfied, however I have recently bought some sol sandals which I had a problem with. Despite emails which are never answered, and phone calls on which I left a message to phone me back as nobody ever answers the phone, I have given up in disgust. Poor customer service. I will think twice about buying from hotter again”

Helpful Report

Posted 3 years ago

“£6.45 deducted from refund - I had some excellent trainers bought few years ago from Hotter. Bought another pair same size but this time did not fit. On returning found £6.45 deducted from refund. Could not get through to Customer service so sent e.mail. No response. Needless to say I will not be buying from this company again.”

Helpful Report

Posted 3 years ago

“This is one of the worst customer service experiences I have had; the indifference to meeting a reasonable solution was astounding. I purchased 5 pair of shoes hoping that at least three would fit, but decided to try two and returned the rest. With the rave claims of comfort fit, I believed these shoes would relieve some of the pain from arthritis and fallen arches. The first pair I wore, unfortunately outside, once and my foot pain was excruciating. I called and explained the situation and informed them I was even afraid to try the second pair would it be possible to return both. Unfortunately since I wore the one shoe once, they would not make an exception. This was during the sale buy one and get the second free. They then informed me the other shoe I could not return because it was the free one, and to give it away. I asked why it couldn't be returned for at least half price - one would think there would be some compensation. No Nothing; I would definitely not recommend buying from Hotter.”

Helpful Report

Posted 3 years ago

“I tried on shoes and ordered a different colour. The assistant Diane took my payment but had difficulty getting my receipt. Said she would email it. I asked her to take my phone no but she refused. Apparently the order was voided after I left the shop. She did not contact me. I've been waiting for shoes that I expressed told her I wanted by this weekend. I've only just discovered my order was cancelled because I phoned to find out why I had not been emailed a receipt. Customer service seems to have died over the past year or so. I won't take my custom to any shop that does not respect their customers”

Helpful Report

Posted 3 years ago

“Returns are near impossible! When the snows my wife ordered finally arrived, and didn’t fit, are trying to get a shipping label we finally were told the shoes were never received. BEWARE!”

Helpful Report

Posted 3 years ago

“Sad joke!! Shipping cost unreasonable!!! Return policy more unreasonale!!!!👎👎👎👎”

Helpful Report

Posted 3 years ago

“Comfortable but faulty! I ordered a few pairs of Hotter shoes from Debenhams they were all faulty in some way, either glue showing, tessel not put on straight or wonky shoe.”

Hotter Shoes 2 star review on 28th April 2021

Helpful Report

Posted 3 years ago

Hotter Shoes is rated 2.3 based on 593 reviews