Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 591 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

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“I have been trying to return a pair of faulty shoes for several weeks. Various emails and yesterday was asked to stay in between 8am and 8 pm as they would now be collected. Brilliant I thought. However once again disappointed with the lack of service as no courier arrived. These shoes cost almost 100 pounds. Very disappointed”

Helpful Report

Posted 4 years ago

“I ordered 2 pairs of shoes on July 20, 2020. I never received a tracking number or proof under my account that this order was ever placed. I was confused so I called and emailed several times for confirmation and updates, but NO response. One pair arrived a few days ago. Upsettingly, these shoes were scuffed up, smelly, and had obviously been worn. Today, someone finally answered my call. I told him I had returned the shoes because they were faulty and used, and to please credit me for the shipping charges. His response to me was it's up to them and asked me if I wanted to cancel my order for the other pair of shoes and I said yes. This company had really gone down and needs to get its act together. I used to love this shoe company. Other companies are now operating fine during this pandemic, so there is no excuse.”

Helpful Report

Posted 4 years ago

“Was originally recommended to buy Hotter shoes by my podiatrist. I still have some of my oldest purchases, which were fine. The soles of my last two pairs soon started to split and then completely crumbled and disintegrated while I was walking. I now learn that this has been a known problem for several years.”

Helpful Report

Posted 4 years ago

“I have been buying Hotter shoes for many years and am very satisfied with them. However i now discover that you cannot returns via the Post Office or book a Hermes return. This is extremely annoying. The local shop has closed and the Hermes shop is not convenient. If this is their new policy they have lost a very good customer.”

Helpful Report

Posted 4 years ago

“Impossible to contact company by either email or phone to obtain refund for postage costs on two pairs of faulty sandals - seems a deliberate policy not to refund postage even when goods faulty- what a scam! Will not be shopping with Hotter again.”

Helpful Report

Posted 4 years ago

“Ordered 2 pair of shoes 6 weeks ago. Took 18 days to get the first pair and still have not received the second pair after 6 weeks. Called customer service a month ago to inquire about the second pair and was told they should ship soon but still haven’t received them. Sent an email inquiry 2 weeks ago, they indicated I would get a response within 48 hours. Never received that response and have not been able to reach anyone on the phone after several attempts. Very disappointing! I will not order from them again.”

Helpful Report

Posted 4 years ago

“Ordered Pacific wedges. Delivery time fine but not the shoes. My feet are somewhat dainty but I couldn't even get the strap into the first hole! Return is through a shop outside our area in London- no parking. Husband did the 35/ 40 minutes walk in the heatwave (90 plus degrees) and he's 81. You need a local returns point. And free returns. Shame really because Hotter used to be so good.”

Helpful Report

Posted 4 years ago

“Comfortable but soles are very flimsy especially some sandal styles. I recently fell quite badly I was wearing hotter sandals and I think I tripped over the sole which got caught in a branch”

Helpful Report

Posted 4 years ago

“I have received a catalogue from Hotter and wanted to change my previous order as the price had reduced on the shoes I ordered in July. I have now been trying to contact Hotter by phone for over a week, calling 6 or more times daily, there is never anyone answering, I don’t think there is anyone working there, I also sent an email and there has been no response to that either. I have now given up....a bad experience from a company who used to be so good, shocking customer service, or I should say no customer service!”

Helpful Report

Posted 4 years ago

“Terrible customer service and very slow delivery time, DONT ORDER DIRECT FROM HOTTER GO TO THE LIKES OF DEBENHAMS! You will regret if you do. Treated like a criminal and shouted out!”

Helpful Report

Posted 4 years ago

“Ordered on June 13, 2020. The order was for two pairs. Today is July 30 and still no shoes. I have sent several emails with no response. I talked to two different women who said they would trace the shipment. No response. I contacted the credit card company and disputed the charge. Then I was sent two emails assuring me the shoes would arrive in a couple of days. Still no shoes. The tracking info. shows they have been in Atlanta, GA - 6 days. I just held on the phone for over an hour with no answer. These people should close up shop. Never will I order from them again.”

Helpful Report

Posted 4 years ago

“Well made. I usually order 5.5 or 6 depending on widths available but Katya 6 std was too long and too wide even for my daughter who wears 6.5. Made in Vietnam printed on inside of upper where customer is unlikely to see it. So much for all their claims about made in their UK factory! Phoned Hotter to arrange return f.o.c. as no other sizes left so no exchange possible.”

Helpful Report

Posted 4 years ago

“I visited your Canterbury branch today (I always get my shoes from Hotters) and was served by a young man called David. I decided to purchase a pair of sandles when he said "Those look a little tight across the top. I'll go and get a slightly wider pair" He was right! David went the extra mile for me. Thank you Hotters.”

Helpful Report

Posted 4 years ago

“Hotter got hidden information about return policy they should tell customers When you return you will be charged. They deducted money from customers after receiving.”

Helpful Report

Posted 4 years ago

“I finally received 1 pr of shoes ordered 10 wide ordered 4prs. I took one look and the quality was shotty. The leather around the back top ridge was rought. One shoe looked stretched out. Went to try them on and they didn't even allow my foot to get in😲 I had a friend try them on she is a size 8.5. They barely fit. Needless to say I'm sending them back. But wait then I read their is a $7 charge to send back. So you lose altogether $17. The $10 You pay for shoes to ship and the $7 you pay to return the shoes. Never again will I buy from them. A very unhappy customer. Be aware my shoes were made in Mexico per box they arrived in.😲 I should of investigated company reviews on line and I wouldn't have been burned.”

Helpful Report

Posted 4 years ago

“I ordered 3 pr shoes in May. AmX was charged 5/23/20 still no shoes. I spoke with someone named Chris that was very rude, not helpful at all. Spoke 2 wks ago with Mike who resent order, still no shoes. Very difficult to get anyone to answer phone. One day the proper comeptition will make them wonder what happened. Hotter is not what they once were. Very sad.”

Helpful Report

Posted 4 years ago

“Ordered a pair of sandals in May. My credit card was charged and I still have not received my shoes. I sent one email, no response. Tried calling customer service, no one answers. Just sent another email. I thought this was a reputable company, that’s why I ordered from them. Buyer Beware!!”

Helpful Report

Posted 4 years ago

“I spoke with a very unpleasant Beverly. I asked for a status on my 4 prs of shoes. One was sitting in Mexico the other 3prs were not even in the shipping mode yet😤 It took 8 phone calls before this person picked up. I emailed 3 times no response. My first time as a customer. She told me I would have a email within 48 hrs. I will keep you posted. I bought during the buy one get one free event. I asked her if I would be charged full price if another pair didn't shop she said wait and see. 😲”

Helpful Report

Posted 4 years ago

“One pair shoes one pair sandals ordered at end of May. Received but shoes one very tight one very loose. Sandals OK and kept. Shoes returned on 28.05.2020. and they have been received back. I am now waiting for a refund one month later. Phones not answered, multiple emails not answered. To speed things up I offered to not have a replacement and just go for a refund but this has received no response. Something very wrong.”

Helpful Report

Posted 4 years ago

“Customer service very poor. Took a month to answer query. Refunds very slow - waiting over 30 days for 3 pairs of shoes to be refunded plus charge postage delivery and returns. Used to be a very good privately owned company - now not one I shall buy from again”

Helpful Report

Posted 4 years ago

Hotter Shoes is rated 2.3 based on 591 reviews