Hotter Shoes Reviews

Name: Hotter Shoes
Address: Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale, Lancashire
Rating: 2.27

2.3 Rating 593 Reviews

28 %

of reviewers recommend Hotter Shoes

Company Reviews

Questions

Metrics

2.3

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

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Hotter Shoes 1 star review on 19th November 2022

Very Annoyed Ex Customer

Hotter Shoes 1 star review on 17th October 2022

Cole Maynard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We visited your Chester store today sadly my wife couldn’t find quite what she was looking for , although the young lady who assisted her was a real credit to you, absolutely charming and couldn’t have been more helpful sadly I missed getting her name but she was probably around 20ish and had an American accent”

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Posted 5 years ago

“Just received a pair of Hotter Belle boots in plum bought in the sale. These are well made and a good fit. I bought the wider leg size and the extra room made them very comfortable, also true to size and good wiggle room around the toes. Considering the price £79 down from £139 a very good buy and very pleased with my purchase”

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Posted 5 years ago

“I have just ordered online for the first time. Unfortunately I forgot to put in the promo code for free delivery. I went onto Live Help and got everything sorted. The girl's name was Leah and she was very helpful. Thanks.”

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Posted 5 years ago

“i purchased my first and last hotter shoes. The tabs on the back caused terrible blisters I wore them for 3 weeks, still no better, my feet have formed calluses where the blisters are and even they have blistered. Not very happy with quality,they may have been good shoes makers at one point, not so good now”

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Posted 5 years ago

“I love hotter shoes and yesterday in the norwich store I bought 2 new pairs ,I was helped by Poppy and she was amazing finding just the right fit and design for my complex needs ,nothing was to much trouble for her and she put a smile on my face , Thanks Poppy”

Helpful Report

Posted 6 years ago

“Very poor service. Shoes faulty and they did not want to exchange it because I had worn it outside for one day.”

Helpful Report

Posted 6 years ago

“Shoes were good.”

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Posted 6 years ago

“I have been happy with hotter shoes until I came to put on my favourite pair,only to find that the soles had disintegrated and split right across and up the side. They are comfortable,but the soles are rubbish. For the price ,and from reading other reviews with the same problem,I will not be buying hotters again. Will stick to Pavers and Clark’s..”

Helpful Report

Posted 6 years ago

“After sales service means a 8 minute wait on the telephone only to be informed that Hotter do not provide spare insoles for walking shoes that retail at £95.00. Simply second rate and now typical of British companies whose only interest is sales and profit. You have lost the business of a customer who has purchased 6 pairss of Hotter shoes in the last year.”

Helpful Report

Posted 6 years ago

“My wife and I have bought many shoes over the years but are disappointed by the way that the soles disintegrate after a few years in spite of not being worn that often - but the uppers are still perfect. Will never buy again as they are not cheap and I expect a lot more wear from a shoe.”

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Posted 6 years ago

“Just received my first pair of Jotter shoes. They are really comfortable and look very sharp. I expect to buy more of them. Thanks Hotter, Revron”

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Posted 6 years ago

“BEWARE BEWARE it will cost you 7 pound 50 pence to try a pair of there shoes on, if they do not fit or for some other reason, if you buy online and send them back. Don't forget 7.50 to look at them, what a joke must be making more out returns than selling shoes.”

Helpful Report

Posted 6 years ago

“Brilliant company. East to use website, and shoes ready for collection within a week at local store. Always well packaged and very pleasant staff in the shop. Perfect transaction.”

Helpful Report

Posted 6 years ago

“An old lady in Reading’s Broad Street branch is extremely rude. She shouted at me to not take photos and made everyone looked. She said she has already told me not to, but I didn’t heard her saying that. I’m not responsible for her Alzheimer’s disease. This happened around 3 years ago, but I will keep making this comment whenever I see reviews for Hotters.”

Helpful Report

Posted 6 years ago

“I have 2 pair of Pixie boots.. I absolutely love the comfort and warmth of them. The sales folks are so easy to work with. I just found a pair of leather boots in the way back of my old closet ..brown leather ankle boots..maybe 18 yrs old and to my surprise they are Hotter Briar......and a narrow cut which is great for me. This company and there products are quality goods. .”

Helpful Report

Posted 6 years ago

“The shoes are so comfortable and hard wearing. Very pleased with the prompt service and delivery.”

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Posted 6 years ago

“An amazing no quibble service. I know a 7.5 will fit . Broke my ankle last year and my hotter shoes and boots have been a godsend for comfort.”

Helpful Report

Posted 6 years ago

“Soles on shoes disintegrated and Hotter would do nothing about it. Shoes were a few years old and the tops still looked good. I didn't keep the receipt for shoes this age, not expecting them to be unwearable while in apparent good condition. I will not buy Hotter shoes again. This is a problem with their shoes. Do a google search.”

Helpful Report

Posted 6 years ago

“Be aware that Hotter Shoes charge you for the full cost of Post and Packing (£7.49) if you want to return your shoes. Their 100% Happy Promise means nothing. You, the customer, take all the risk in trying their product. I bought some Relax slippers. When they arrived I didn't like them. So I asked for my money back. Hotter deducted £7.49 for this. Yet nowhere in their Return section do they make it clear that customers will have to pay the full cost of delivery and return. They say 'Free Returns' label - then charge you £2.50 for it (ie, not free). They then also deduct the original £4.95 delivery fee (which they don't tell you). They have a 100% Happy promise to customers. I wrote to them and told them I was 0% happy with them - and they seemed happy with that. Will not use Hotter again and warn you to beware that if you don't like their product, it will cost you!”

Helpful Report

Posted 6 years ago

“Hotter shoe company is superb. I find the call centre girls to be professional, courteous and very helpful.”

Helpful Report

Posted 6 years ago

Hotter Shoes is rated 2.3 based on 593 reviews