Hotter Shoes Reviews

2.3 Rating 593 Reviews

28 %

of reviewers recommend Hotter Shoes

2.3

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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About Hotter Shoes:

Hotter Shoes is a British footwear designer and manufacture originally set up in 1959.

Hotter now retails there shoe's in most countries around the world.

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

How quickly does Hotter Shoes resolve customer queries?

Helpful Report

(4 days ago)

Greater than 46% of reviewers feedback is Hotter Shoes takes over a week to resolve customer queries.

Helpful Report

(4 days ago)

66.67%

Industry Average

“ Ordered another pair of Hotter Shoes as very pleased with the two pairs I already own, placed order online on 20th October and received them today 6 days later here in Spain through Royal Mail. Very fast service. ”

- Sandra Birch

“ Hotter Shoes are now the only shoes I buy. I have never been disappointed by the quality or the service. They seem to last forever and are supremely comfortable. I have recommended them to friends and family with equally good results. Some of the negative reviews seem rather suspicious...this is totally genuine and unsolicited. ”

- P.B.

“ Fantastic Customer service. Mark Kitchener Thank You for making my purchase an oh so easy job. Usually I purchase in store at Worcester and again very helpful assistance. Tho I have to say, Mark Kitchener your on line approach was outstanding. Thank You for assisting me. I shall purchase on line again Thanks to your customer service. The shoes speak for themselves I have more than one pair. ”

- Tracey Carter

Hotter Shoes Reviews

Customer Service - Average