Login
Start Free Trial Are you a business?? Click Here

House Of Fraser Reviews

3.0 Rating 7,489 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,489 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

Visit Website

Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

Write Your review

House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
81
Anonymous
Anonymous  // 01/01/2019
I ordered more then 10 times from u but most off the time was wrong size also I had to pay for return it too should be free posting over £50
Helpful Report
Posted 3 years ago
I think the range is wide and impressive. I am disappointed that there is a charge for delivery, when so many other websites and companies over free delivery. I also think that there is no facility to talk to someone about personalised query. On trying recently to ascertain if my birthday discount had been applied, I went round in circles, as the automated options did not align with my particular query.
Helpful Report
Posted 3 years ago
Very good service, good products at a good price (on sale)
Helpful Report
Posted 3 years ago
Could have been packaged better for a £185 perfume.
Helpful Report
Posted 3 years ago
Love the House of Fraser online service Great efficient service fast delivery with some great offers too!! Highly recommended.
Helpful Report
Posted 3 years ago
THE BEST PLACE TO SHOP.
Helpful Report
Posted 3 years ago
Fast and efficient delivery
Helpful Report
Posted 3 years ago
Wrong size sent and didnt refund return cost
Helpful Report
Posted 3 years ago
Appalling. Sent out a faulty pair of jeans, which I photographed and sent over to Customer Service. They advised me to send back to them for inspection, and they would refund postage if fault confirmed. Emailed me to advise an exchange was being processed, but when I followed up on this 4 days later they advised this wasn’t the case and I was being refunded. Still waiting on information on how to claim my refund for posting the faulty jeans back. Still not sorted out, and I’m on my fifth email. Waste of time. Horrible service.
Helpful Report
Posted 3 years ago
With regards my recent purchase of two pairs of jeans. Very pleased with the price, quality and speed of services. Well done. Dr. John Copley
Helpful Report
Posted 3 years ago
Good service and fast but delivery charges are expensive to Ireland compared to other retailers
Helpful Report
Posted 3 years ago
Great options, I purchased and received my shoes. I love shopping online with a reliable company! Thank you
Helpful Report
Posted 3 years ago
Very quick & efficient delivery.
Helpful Report
Posted 3 years ago
Easy to order, quick to arrive. Would definitely use again.
Helpful Report
Posted 3 years ago
Sorry to say the trainers I received were in a filthy box looked like mildew. The trainer insole were mildew. I returned them and had a full refund plus postage paid. Well done for customer care.
Helpful Report
Posted 3 years ago
The service was really good received my items when said, but I wasn't impressed I needed to pay postage for the returns. I order a few dresses for my son's wedding in August so parcel was quite heavy, I did keep one dress. I won't be ordering from House of Fraser again due to this.
Helpful Report
Posted 3 years ago
Ordered some lovely Aveda lipsticks at a good discount. Quick delivery although a bit expensive. However as the lipsticks were reduced it wasn't a problem.
Helpful Report
Posted 3 years ago
Ordered a grey v neck pullover for my husband and it arrived on time and was packaged well. Very pleased with my purchased.
Helpful Report
Posted 3 years ago
Very quick delivery. Thankyou
Helpful Report
Posted 3 years ago
Item arrived and was very small so needed to be returned I paid £5 for a delivery then had to pay £5 to return a small parcel I reordered at another £5 delivery cost the parcel arrived the packaging of the product was all broken and torn it was a gift I’m not impressed at all
Helpful Report
Posted 3 years ago
House Of Fraser is rated 3.0 based on 7,489 reviews