HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

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“I had bought a 40 cm firefly Laptop from HP.com on 28th September 2023. On the website when booking, there were issues in taking the GST number and the address, and then there were issues making payments, so I canceled the order. I again booked but it did not take the GST number and details at the booking. A support executive names Aakash came online on phone and helped is do the process. He promised that we will get GST Invoice and he will get it done offline on giving details to him which we furnished details on akash.a1@hp.com The order was booked and the delivery was scheduled to be delivered by 3rd October. This shipment did not get delivered until 10th October when I made a hue and cry for it o their helpline numbers. Their customercare is too bad and irresponsible. Everyday it got delayed for no reason. The delivery partner was Delhivery and their service is pathetic. There is no one to speak to other than ROBOTS. Coming to the issue, as I did not get GST Invoice till now after repeated calls to call centre's and emails they are not bothered to give be even though they promised. HP is a host of lies and have no support system. I ask them to do a refund my money and take back the Laptop OR give me a GST Invoice. I also ask them a compensation for the trauma that I have gone through. I appeal everyone to refrain from buying products from HP. Gaurhav Jaiin 9989730000 gaurhavjaiin@gmail.com”

Helpful Report

Posted 1 year ago

“This company doesn't have a mercy as long as it supports the Israeli occupation in Palestine. Throughout 75 years, Israel killed more than 100k persons and it is practicing currently a violent attack in Ghaza. 99% of victims there are children & kids. The western propaganda has been shown fake news instead of being transparent. Hence I decided to never purchase any of this company's products.”

Helpful Report

Posted 1 year ago

“One measure of a company’s commitment to Customer satisfaction, is to effectively and efficiently do right by Customer they have inadvertently harmed or caused negative influence upon. It is hard to believe HP allowed this situation to get to a point an Escalation Specialists is needed and it hasn’t even been resolved yet (was told refund is not approved – HP is working on a solution). Upon HP Rep’s recommendation in writing confirming one of their printers met all my needs, I purchased from local retailer. After opening, discovered item HP agent said would be included wasn’t where subsequently discovered other criteria also not met thus began the hugely frustrating, unbelievably difficult down the HP Customer NO SERVICE from %#@! experience. Note: local retailer has no printer return policy which is why I contacted HP. It was their mistake in guiding me to purchase in first place so went to them for refund. Had I been given the correct info, I would not have bought printer. In 7 days, I’ve had correspondences (HP Chat, emails, phone calls) with 14 HP Rep’s, 11 emails, 7.5 hours logged just in phone conversations plus additional 2 chat sessions. This doesn’t include some surveys and whatnot filled out in this help/return quest. HP’s position – had you bought from us, we’d return but you bought from a retailer, so no, even while acknowledging the written HP Rep’s "it meets all my needs recommendation to buy it " and confirming Rep was wrong. My recent conversation yesterday has now gone to an ‘Escalation Specialist’ where I’m told HP has offer to refund all but $75.00. When I inquired why not full amount, I was told because refund request didn’t occur for 4 days. I corrected Specialist written documentation shows I initiated the help/return 25 hours after purchase. Specialist is to get back to me. Wow, seriously? I certainly have re-evaluated my future electronic purchasing power with a company and HP is no longer one of them. If HP can’t do right by Customer what is clearly a mistake on their end, it’s hard to see how fair and equitable they would be in any other situation.”

Helpful Report

Posted 1 year ago

“Your customer support people are good. Your process for providing assistance is TERRIBLE. I have spent COUNTLESS hours trying to fix this printer--with & without tech support, but the printer is flawed & I still haven't been able to resolve the issue. HP has made it next to IMPOSSIBLE to return this defective product & get a refund. I will NEVER purchase another HP product again. And I will provide this review to Google and social media.”

Helpful Report

Posted 1 year ago

“Terrible printer, so temperamental. The 2k 5* reviews are a nonsense... try and open them. Gas lighting. printer sucks”

Helpful Report

Posted 1 year ago

“I had a horrendous experience which started with their hp instant ink service. Even though our internet was fine, a package the printer sends out crashed the printer and then there was no way to restart our printing. I chatted to bot at 19:48. The website was misleading, worded it as if you could chat to someone at any time and it happened to be out of hours. Instead of being told this at 19:52 the bot took my details stating “ok, let me check that I have everything needed to connect you to a live agent”. The chat then went dead. The next day I started the chat with the bot and the system crashed. After an hour into an actually conversation with a helper, taking photos of the printer, following all given instructions the helper then disappeared for over quarter of an hour. Almost two and a half hours after the start, I was eventually told that I would be called back as it was going nowhere. They asked for days to call me and then didn't call me on either of the days requested. Instead, I had told them not to call them on specific days as I would be in work and they called then. The third time they called I answered the phone and they just hung up, contacting me by email to tell me they had tried to contact me three times and the complaint was over. When I called I was told I couldn't complain, and I would have to complain about the way in which the complaint was dealt with! This conversation was 45 minutes and they hung up when I summarised what had to be carried out. Since then they have refused to way in which they carrie out the procedure. The printer was pretty rubbish too, particularly if you use hp ink service.”

Helpful Report

Posted 1 year ago

“Don't take hp laptop specially premium laptop they are having very bad service I strongly recommend to take Dell or Lenovo laptop which are much better than HP laptops and having better service. I have taken 90k laptop but they don't care anything Its not working properly they send somebody he said motherboard not working and you need to pay for it on the other hand laptop is opening and everything is working fine there was some software issue but they were not able to resolve it and on the other hand they are saying to purchase motherboard instead of being in the warranty period. They are sucking dont have any value for the customer”

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Posted 1 year ago

“SIMPLY RUBBISH INK LONGEVITY- IT WILL DEFINATELY RUN OUT AFTER 30-40 COPIES-- AND IT IS NOT CHEAP- THEY DELIBERATELY UNDER SUPPLY THE INK SIZED CARTRIDGES TO EXTRACT MORE MONEY FFOM YOU-- WE PAID 69 QUID FOR THIS 6022E AND HAVE SPENT 60 QUID ON INK IN LESS THAN 3 MONTHS. LOOKING FOR SOMETHING MORE SUITABLE TO OUR NEEDS FOR HOME BASIC USE-- IT WON;T HAVE HP WRITTEN ON THE FRONT !!”

Helpful Report

Posted 1 year ago

“Trying to get tech support for a new HP laser jet 178nw imaging drum. The images on line are different from the drum installed in my printer, bought from a genuine HP agent two years ago. See image of the C1120A drum for sale with two yellow/gold "things" in the bottom left hand corner. Thensee my image of the existing drum and nodules on the cover. The nodules would prevent my closing the cover as they could not penetrate the two yellow/gold things. Nobody at HP could tell me what they were and why my existing drum didn't have them. One HP sales "comedian" said maybe I should smash the nodules flat with a hammer. Tried numerous times to get through to the right dept in UK. Mnay different numbers, multiple extension choices. Some were automated voices, others spoke with accents I did not understand. Nobody could help. Completely useless. I will never buy an HP product again.”

Helpful Report

Posted 1 year ago

“Vinay Enterprises, Lingarajapuram, Bengaluru - 84. Sri. Krishna, delivery person gives good service.”

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Posted 1 year ago

“Order was declined but my money has not refunded even after 5 days so far.”

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Posted 1 year ago

“I'm just here to add myself to the list of unhappy customers. I have had my printer for a year, and have only been able to actually use it a handful of times, since there are constant problems with my HP account. Why can't I just print a document? Why do I have to even use "HP Smart"? Oh...that's right, that way HP can try to charge me $60 to get my printer back online. I will probably end up throwing out this basically brand new printer and buying something else. I will never purchase an HP product again. The website/app are glitchy and I am not even able to access the support page that I need because a new window pops up asking me to rate the support website, and it covers half of the actual support page, with no way to close it out. I even tried leaving a review, and there is nowhere to submit it. The review instructions cut out mid-paragraph and there is no way to scroll down. Save yourself a headache and steer clear of HP!”

Helpful Report

Posted 1 year ago

“I had a defective printer. I called HP and I ended up with a nice plan to buy a new one. They don't inform you that you have to enroll, so that's the trick. Now yesterday was my last day to enroll and I forgot to call last night, I was still trying to figure out what would work better than this one. Now, even tough I don't like the new printer I have to keep it in order to avoid to pay $270… What? No thank you, never again HP. I forgot to check the reviews before I called them. Terrible mistake. In order to get all this I was on the phone with HP over 80 minutes.. Please read reviews before you buy.”

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Posted 1 year ago

“Great until…..they mailed me the wrong ink product..then they want me to print a return label on a printer that needs the black ink I ordered and never received…then wait until they get the wrong ink returned to them BEFORE they ship the black ink I needed and ordered online….HMMMM..And they want me chase down a FedEx store and NOT use a drop box..and I am ordering online because I am elderly and wanted a home delivered product!!!!!! Walmart is where I go from now on…”

Helpful Report

Posted 1 year ago

“So bought a new printer today..... good printer but when registering it literally made me see 6 pictures of dice and had to pick the picture that added up to 14, TEN times to pass there stupid "Are you human crap" ...basically you are saying your time is far more important then your customers time.... if this is what you are going to do to your customers after paying you and buying your product I will buy Epson or anything else next time!”

Helpful Report

Posted 1 year ago

“#1- The printer instructions stink. No one needs pics. Consumers need real instructions. #2- Hire people that speak English. I could not understand the technician. She sounded like she was from India. I will never purchase an HP product again.”

Helpful Report

Posted 1 year ago

“I previously had a HP 8610 that worked fairly well than it needed a new head which was more expensive than a new one, so I purchased a HP 8020E, I registered the product and it worked for a few weeks and I was able to do everything with the app. A few weeks later I can't scan and it asks me for to finish the set up which was already done, and since your system is down, I'm not able to scan. at no time when I purchase a printer and scanner that was a warning that ether said I must be connected to the internet or your server, for some reason you even know if my printer is a sleep but you don't let me scan, this is totally unacceptable and will never purchase your products again, furthermore I will tell and post to everyone to do the same. Your page says that you have experience connectivity issues, no need for that it's my printer and scanner, I forgot apparently not because you control it all. please refund my money you thief's. WARNING Do not purchase HP products they are worse than TiKTOC You may see this post in other places”

Helpful Report

Posted 1 year ago

“I will never buy an HP product again. I bought a Microsoft Laptop and an expensive HP Printer one year ago. Everything worked well. I then recently bought an HP Laptop and getting it to work with the HP Printer has been a nightmare. HP Support didn’t help at all. Multiple times their escalation team didn’t answer the phone at the agreed upon appointment time. Then they wanted me to pay extra to get any help on a laptop that is still under warranty. Buyer beware and avoid HP at all costs. HP also loads other trial software automatically, where you either have to buy the subscription or do a lot of work to disable the trial software. Do NOT buy their laptops.”

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Posted 1 year ago

“I hate writing bad reviews but I am so mad. BE AWARE that if you cancel your subscription to Instant Ink and don't replace with store bought cartridges, after (for me, 2 1/2 weeks) they DISABLE your computer!! I wouldn't have been upset if I was told that when I cancelled. Today I am leaving and need to print some pages and I can't!! I told them to re enroll me then. It will not matter, they have chips (the ink cartridges) and they have been cancelled. I am so furious!! Now with no time to run to the store to buy new ones!!!”

Helpful Report

Posted 1 year ago

“Warning to anyone looking to purchase from HP with extended warranty. I purchased my laptop around 12 months ago with a 3 year warranty. I had an issue with the fan grinding noise within 3 months which I did send back to HP (After about 2 hours of debugging on their support line) The item was returned repaired. Recently I noticed some Stuck pixels on my screen, they're red and green all around the screen. I sent it into HP after again, spending a stupid amount of time on their support and it came back with a new display, the issue still persists. So I spent another 2-3 hours on with support trying the exact same things I tried 5 days before and obviously nothing was fixed so it was booked in for another repair. When checking their system it said to get in contact with HP to get more information about the fault. So on Friday I got in touch asking what information they needed. No response. Until this morning when they notified me on WhatsApp as they hadn't heard from me they were closing my case. I've not heard from HP despite messaging Saturday and Sunday so I'm not sure why they closed the case? Anyway, I called today to try to get a resolution but I was cut off half way through the call. All in all, don't bother buying from HP if you care about getting your device fixed. I think I've given up at this point. My laptop was sent back in the same faulty condition I sent it in despite sending emails showing the issue. I'm unsure if their repair team are just incompetent or lazy as I never received a response and just had the laptop shipped back. I'll probably take it to a third party and claim any costs back against HP, seems the only way forward now.”

Helpful Report

Posted 1 year ago

HP is rated 1.3 based on 293 reviews