HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

Company Reviews

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

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“Continous issues with printer since orignal purchase. multiple attempts for contact to resolve issue with no resolves. Waste of money and waste of time.”

Helpful Report

Posted 1 year ago

“I recently purchased an HP Envy Inspire 7220 series printer. First of all, trying to make the printer work with my laptop (and the network) was a pain. It wouldn't find the printer and I had to jump through hoops to get my laptop to communicate with the printer. (I miss the printer cables.) Then I had to install HP+ software, or something like that, to make the scanning function work. Again, another displeasure. It wouldn't see the printer either, so I had to jump through hoops. Then I had to disable collection gathering information. And finally, in order to scan something from the printer I bought, to the laptop I own, I had to create some kind of account on HP. That is stupid. I closed out and didn't install the software. What a horrible experience. I will not buy an HP again. I recommend stay away.”

Helpful Report

Posted 1 year ago

“If I could give 0 stars, I would. I have an HP 8030 series printer that is less than 3 years old. It started printing wide pink lines. I ran the 3 step cleaning troubleshooter, and it didn't work. Tried the virtual assistant chat, waste of time. Called customer service and their only advice was that if I upgraded to their Platinum Subscription status, they would help me purchase a new printer. WHAT? How about making products that last longer than a few years and that can be repaired? UGH. Will NOT purchase an HP this next go-round.”

Helpful Report

Posted 1 year ago

“WE BOUGHT HP 2700E ALL-IN-ONE IN THE UK. THE BOX WAS DELIVERED WITHOUT THE USB SETUP CABLE. WE TRIED TO SETUP ON WIFI NETWORK BUT WIFI LIGHT CONTINUOUSLY BLINKING. I USED HP DOCTOR ALSO, EVEN THOUGH THAT DOCTOR SOFTWARE COULD NOT ABLE TO FIND OUT ON THE NETWORK. ALL MY URGENT WORLD FAILED, ITS WASTED TIME AND MONEY.”

Helpful Report

Posted 1 year ago

“I purchased a HP 8034E over the phone with HP due to my HP officejet Pro printer paper feeder motor went out. The feeder for the 8034E can only hold 6 pages in the feeder, any more than 6 pages it jams. The paper tray you can't put more than 30 pages without it jamming. I have been trying to get a refund and HP reps either hang up on me or keep transferring me to different departments giving me the run around. This is really sad all I want is my money back this is crazy! I would have never thought HP would be a crook! I'm within my 30 day warranty!!!!”

Helpful Report

Posted 1 year ago

“I bought a HP printer and hardly used it. I got 6 months subscription for free cartridges but I got one set because I did not use the printer enough. After 6 months I cancelled the subscription. Yesterday I needed to print out some pages, but could not because the ink light was flashing. Contacted HP customer service, not helpful at all. They said I cancelled my account.... I sent them screenshots showing I still had 3 months warranty, I did not cancel my account because I could log in, I cancelled my subscription because I do not use my printer enough. I sent picture of the cartridges and they admitted it's theirs. Clearly they do not wanna take responsibility for the fake cartridge. I have been with them on WhatsApp for about 4 hours and have not got anywhere yet. Just showing proof I have live account and 3 more months warranty. Unfortunately they need to do something!”

Helpful Report

Posted 1 year ago

“Hi guys, I am or was a HUGE HP supporter and lost all my trust in the brand. Our first ever computer was an HP back in 1997 not to mention their printers ect. Always had great experiences. So I decided to buy a new HP ZBook G8 Studio Mobile Workstation for work. Amazing machine and so stylish, light weight. HORRIBLE WARRANTY! The LCD screen developed dead pixels. I created a case online, and had to drove a 100 miles or 160km to the nearest HP support center - BIG EYED To find out they have a backlog of 2 weeks. This meant as I cannot work. I got my machine back 2 weeks later with scratches and a slightly bent LCD screen - FREAKED OUT FACE. I opened a new case again - My dissappointment - when you are so happy to get the Ferrari you wanted and find out it needs to go back to the factory due to a manufacture error - BIG EYED - and then you get it back with deep scratches and a dent. Would not you want a replacement? I asked for that - and what I got - they will send a courier to pick it up and they will replace the 3 damaged panels and access the LCD display. I wondered: 'Will it be scratched again when it gets sent back to the same repair center? mmm..... OF COURSE YES.' I asked the agent, and if it gets scratched again, what next?? Reply: 'A new plan'. I'm lost for words...... And do not forget ANOTHER two weeks of lost time. My husband has a DELL - they drive to your home, replace the screen on-site and drive back - WITHOUT SCRATCHES. Why can HP not do that???? Who scratches a brand new unit with a flat-head screwdriver! O well, PLEASE DO NOT BUY ANY HP LAPTOPS!! Replacement units only get granted the first 30-days after your purchase. After that only repairs...with a flathead screwdrivers :) LOL DELL HAS NO ISSUES, THEY ARE PROUD OF THEIR PRODUCTS AND DO NOT MIND TO SHOW IT. YOU HAVE TOTALLY IMPRESSED ME AND MADE ME TO TRUST YOUR BRAND! DELL has productivity and excellence in mind.”

Helpful Report

Posted 1 year ago

“DONT EVER BUY ANY HP PRODUCT, THEIR LIVE CHAT ARE LOUSY, HARD TO FIND SOLUTIONS, THEY KEEP DRAG YOU FOR WARRANTY, NOT MUCH HELP ON THIS SERVICE AND STUPID WARRANTY CLAIM SOP.. HP IS LOUSY AND TOTALLY Sxxx”

Helpful Report

Posted 1 year ago

“Don’t even think about instant ink. They sent me a faulty colour cartridge which disabled the printer. Many hours later my complaint was terminated on What’s App. 6 hours later actually. All I wanted was a decent cartridge so I cancelled the contract (with a one month penalty) . It is impossible to speak to a human being, just a robot who tells you to do the same thing again and again ( clean contacts and switch off and on). Anyone want an HP printer before I send it to the tip? Bought an Epson Inktank and so far so good. Be warned, I have a PhD in engineering. Professor Peter Marshall Hayling Island”

Helpful Report

Posted 1 year ago

“This is an extremley flawed service. Please be very very careful not to remove the printer from your HP Inatant Ink account. Or it will no longer be eligable for enrollment. They do not make this clear at any time during the point of sale of the HP printer or at the point of sale of the HP instrant ink program. My daught happened to 'Un-enroll' the printer on onlt three occasions. Now she is left with a printer that will cost the earth to run. Or HP reccomended buying a new printer! I dont think so. Please be careful and think twice. Or you will be left with a £200 printer paper weight.”

Helpful Report

Posted 1 year ago

“This is by far the most challenging order I have ever had to make. I requested and paid for rush delivery to find out 2 days later than they laptop was not in stock after I contacted HP to follow up. My account was double charged for a reimbursement. Then the second order had to be confirmed two ways from Sunday despite me already giving all of the correct information. This further delayed the shipment of the laptop. Now I sit here waiting for approval for the order and to find out if it is even in stock. I do not recommend this company as it has been nothing but a hassle with zero progress.”

Helpful Report

Posted 1 year ago

“Bought a HP OfficeJet 8010e series - printer & scanner. Waste of money. Cannot get the scanner to work. App only picks up my old HP printer scanner as new one won't install as a scanner. Old printer scanner had to be replaced as it wouldn't recognise new genuine ink cartridge. Won't be buying HP again.”

Helpful Report

Posted 1 year ago

“My HP printer was not printing from the computer but had been earlier. I called HP tech support for the 1st (and probably last) time. The so called tech support wanted to share my screen even though I told him that he should try a simpler solution first because the printer was working; it just wasn't connecting with the computer. He insisted on taking over the screen and had difficulty doing that. Then he lost the connection with my screen and insisted on doing the screen share again. He asked me for my password without explaining why and that creeped me out because there was no need for password info to fix the problem. This guy just didn't know how to fix an easy printer problem. How do I know it was easy? Because my wife came down - she's no computer expert - and she fixed the problem in a minute. This was a waste of an hour and very aggravating. I will call Apple to have my computer checked for malware because for all I know this tech pretender had malicious intent. It's unreal to me that HP, of all companies, has such incompetence in printer tech support.”

Helpful Report

Posted 1 year ago

“I purchased hp colored laser printer model 178. In less than 1 year it started double printing due to defect in its drum. I don't anybody to purchase hp laser printer.”

Helpful Report

Posted 1 year ago

“bought a new laptop that was making loud clicking noise out of the box, and tech support could not fix it, said I had to return it and pay for faster shipping and they would repair and return it..... this is a brand new $1300 laptop that I would be without a work computer for several weeks. I told them no, I would return it and buy it locally so I would not be without a computer. They set up a return and gave me a link for a shipping label. I ask when I can expect my refund back to my PayPal account, she said two the three weeks!!!! I do not have the money to buy another laptop until they decide to refund me! I spent time setting this up and money on new software protection and other items for this that are wasted now. this is unacceptable service!!! Never buy from this type of company”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM THIS COMPANY PRODUCT THEY WONT HELP YOU IS SOMETHING GOES WRONG WITH YOUR PRODUCT. This company wont stand behind their products. I Have a Deskjet 4152E that stopped working about a month ago. The printer stopped printing because of some issue with the ink i contacted the costumer dept and after many hours of troubleshooting nothing happened. They keep telling me that they have escalated the case to a case manager. Have to wait another 7 days after 7 days passed i call them back and they i was told that the manager has call me. But is a lie i check my phone and my company record and no calls from hp where made no even a voice mail. After telling them about this they keep playing with my time saying that i have to wait another 48 hours. Just BS. My printer is under warranty and they refuse to repair it or replace it. I Will never buy anything from this company because they dont stand behind their product. Shame on you Hp”

Helpful Report

Posted 1 year ago

“Recently purchased an HP laptop 17-cn0273st, shortly after that got enrolled in Instant Ink with HP. My HP 8025e Office Jet Pro would not sync up with the laptop. Multiple attempts (3) with HP support still unable to print wirelessly or with USB. They were willing to keep trying to resolve the issue, but approximately 7-8 hours on the phone with them I'm throwing in the towel and moving on to other vendors. Hope it helps someone.”

Helpful Report

Posted 1 year ago

“HP sells junk computers and doesn't honor the warranty. They ask the customer to reinstall the windows on their own when the Hard Drive does not start. Worst computers and the worst customer service.”

Helpful Report

Posted 1 year ago

“Fake laptop discount offer over the Black Friday period into January. As soon as the offer finished, the price dropped £150 below the offer price. Complete rip off merchants.”

Helpful Report

Posted 1 year ago

“Absolutely shocking company to deal with. Have had issues with my printer and have been trying to resolve these for 11 hours. Only spoke to one real person in this time as everything is virtual assistance. When I did get to speak to someone the line went dead and nobody called me back. I cannot run a business with such a terrible customer service. Absolute sham printer will be dumped very shortly!”

Helpful Report

Posted 1 year ago

HP is rated 1.3 based on 293 reviews