HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 298 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever. When I inquired this laptop HP GAMING LAPTOP 16-B0370TX the HP Chat support was quite helpful but once I placed the order I came to know how bad their service is. First of all both HP and Bluedart (their delivery partner) showing different delivery date from the start. So I called and ask in HP customer care why they are showing different delivery date. They replied me that check HP tracking site and wait for delivery, It will be delivered on time. But it wasn't so I asked again why it wasn't delivered on time. This time they inform me that sorry it was managed by our delivery partner (Bluedart) so we can't do anything. So it clearly shows that there is mismanagement in their service. Also if there was delay then can they at least notify but they didn't and I have to call them for update. So it looks like once they get the payment, they don't care if product will be deliver on time or not and customer has to call them for update. Worst of all, when I call in HP customer care for any update they don't know anything like why it is delayed or when it will be delivered. So I ask them to transfer the call to senior executive 3 times but strangely they can't forward the call so instead they can just email for callback and then senior executive will callback when they have time. But I haven't received any callback yet so I think they are quite busy managing their worthless service. Finally they deliver me after 2 days delay and when I check the battery, it wasn't working properly. It drains even during shutdown. So they checked for 2 days via call and when it doesn't resolved they inform me that it will be replaced. But even after 1 week of request it wasn't replaced yet. And the person who is managing this request can't even says still how many more days it will take to resolve. They told me I am their premium customer and this kind of pathetic service I get. So I don't even want to think what kind of their regular service is. So if you really want to but HP laptop then just go for any other retailer rather than choosing HP site as they provide much better service.”

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Posted 2 years ago

“My ink order was scheduled for delivery on 25/1/22. It still has not arrived despite the Tracking system saying it has. Terrible service for a large company and no customer services to discuss. Don't buy from them, - the rest of the reviews says it all !”

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Posted 2 years ago

“Never use HP again. They never stand for their product. They sent me wrong ink cartridges that damaged my printer head and when I talked to customer support they refuse to replace my printer although they know it was their mistake.”

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Posted 2 years ago

“HP Instant Ink is a scam. What they don't make clear, is that if you cancel your Instant Ink subscription, your printer will stop accepting the cartridge. Even if its a full cartridge. What an absolute scam. Just do some research and you'll see tons of very angry customers. You'll also see that its quite straightforward to refill cartridges and avoid this extortion. I will NEVER buy another HP product as long as i live.”

Helpful Report

Posted 2 years ago

“Avoid the HP Instant Ink package at all costs. HP make it sound lovely and welcoming when they offer you the Instant Ink Package - have 2 or 3 months free - its lovely. Except, it isn't lovely and HP turn it into a form of corporate blackmail. I subscribed to the service but had to cancel months later when I moved to a serviced office where technical problems meant I had to opt out of wireless printing. This meant that I had to leave Instant Ink. At the point where I left, I had 4 HP ink cartridges in my printer (3 of them nearly full) plus 3 new, unopened HP colour cartridges and I hadn't used the monthly printing allowance I paid for in my subscription. A few days later I went to print and got a message saying the cartridges wouldn't work as I no longer subscribed to Instant Ink. I was livid - they were HP cartridges in an HP printer. I then bought some non-HP cartridges for the printer. When I went to print I found this message in my printer screen " The indicated cartridges (all 4 of them) are blocked because they contain a non-HP chip. Replace to continue printing..." At this point I had 11 ink cartridges for my printer but could not use any of them to print. I phoned HP and asked for an explanation. And what an explanation I got!! It went like this ........The 7 HP cartridges in your possession have been supplied to you under the Instant Ink system and can only be used under that system. They will work in your printer once you re-subscribe to Instant Ink. I pointed out that this was not clear from the start, that I could not re-subscribe to Instant Ink for technical reasons and so had 7 HP ink cartridges that were still full of ink but were of no use to me. I then asked the Customer Service Assistant to explain on what basis HP had decided to block the non-HP cartridges, leaving me with a non-working printer. He said that the printer would work once I had installed HP cartridges. I pointed out that I had 7 HP ink cartridges that had been blocked by HP and he repeated his spiel about the Instant Ink system again, I then asked him to let me know the legal basis upon which HP was blocking my use of my printer becasue of my use of non-HP cartridges. He said that he couldn't discuss the matter, as he could only discuss HP products. I pointed out that HP had had no qualms about blocking the non-HP cartridges so should be willing to provide unhappy customers with details of the legal basis on which they did so. he parroted the line about not discussing non-HP products again. I asked him to put me through to the Legal team so I could put my question to someone capable of dealing with it. He wouldn't. End of phone call. HP's behaviour smacks of corporate bullying, with a strong touch of cowardice when it comes to defending their decisions.”

Helpful Report

Posted 3 years ago

“One of the worst laptops that anybody could ever have. My laptop is just 1 year old but the problem started just few days after buying it. I have been getting the same feedback from all the users. Would never recommend anybody to buy HP laptops.”

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Posted 3 years ago

“hp printer 855-(469)-0029 Service office is open Mon-Fri at 841 Palo Alto. hp phone number is 855-(469)-0029.”

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Posted 3 years ago

“HP printers are so bad I would rather chop my toe off and use it to copy my document by hand in blood than ever use one of those sad excuses for a printer ever again.”

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Posted 3 years ago

“Yep, one star is two much...after 4 1/2 hours on the phone with HP tech support my 9018e printer still does not work - I was transferred 7 times to different departments and support personnel. I'm taking the printer back to Costco for refund. No more HP products for my family ever!!! What a ridiculous company / organization.”

Helpful Report

Posted 3 years ago

“Even 1 star is too much for HP.com. Don't see a "zero star" option, otherwise would have given zero star. Bought a new premium laptop recently. After lot of delays, received the laptop. But it won't power up. Awful customer service - after several tries on phone and chat, was finally able to connect with their customer service. they couldn't fix the issue, so I requested for a replacement. But they asked for more money, because they increased their laptop price. They won't honor the purchase I made, no process for fixing or replacing faulty laptops. I asked for refund. They created a refund request, but forgot the send me the shipping label. I had to contact customer service again after 4 days. this time they emailed the shipping label. This is so frustrating experience.”

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Posted 3 years ago

“Bogotá, Colombia to Santa Marta, Colombia. I called Avianca Airlines phone number at +1-831-|244|-|8250| i got my bookings over the phone . The flights cost less than half the cost of what comparable flights would cost in the U.S., and the plane and seating seemed pretty standard for coach service. I didn't get a choice of seat with the fare I chose, but I was happy I got a window seat both ways. I'd fly Avianca Airline again without hesitation”

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Posted 3 years ago

“Bought a laptop from them that would keep losing internet connection. Sent it for servicing two months back and they have been extending the delivery date. Have asked for a refund and they literally torturing me. PLEASE DO NOT BUY HP PRODUCTS. Crappy products and worst customer experience.”

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Posted 3 years ago

“The deskjet 4155e is the worst. It took 4 tries to set it up (doing the same thing each time), had connectivity problems, showed a constant query as to whether it was my default printer, was VERY slow and failed to do 2-sided printing.”

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Posted 3 years ago

“HP printers are the worst. Mine says it can't print because it's offline. It is NOT offline, as it always says ready. It will even print something and then five minutes later NOT print. I have done all of the Scan Doctor, repair, etc. I can do. I will NEVER buy another HP product. I can't even get my work done for restarting and unplugging the printer. It's not just mine, my coworker has the same model, and hers does the same thing. You can't even shut off the sleep mode. I will never purchase another HP product again.”

Helpful Report

Posted 3 years ago

“Ordered a laptop directly from HP. The screen is defective. It's been few days since I have received the laptop. I can't place a return & replacement request online, and the customer service phone line never takes the call. Basically I have paid a $1387.00 for a useless system. Their policy will not allow a return after 30 days. Non-existent product or customer support. I will need to dispute the charges now. What a headache with this f...ing company.”

Helpful Report

Posted 3 years ago

“I purchased a gaming PC from the HP store in Nov 2021. It was a good sale price ... perhaps too good because 3 weeks later in mid-December they cancelled my order saying, "we have had to cancel your HP.com OMEN 30L Desktop GT13-0380t. Unfortunately, despite our careful assessment, we have not been able to resolve the situation in another way." They recommended a substitute PC with very inferior components and specs, so I told them where they could stuff it. Buyer beware. I will never trust the HP Store ever again. They are the Grinch who stole my Christmas.”

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Posted 3 years ago

“Do NOT ourchasd Expedited shipping-its s LIE. I am still waiting for my computer that was supposed to be deliveted 12/7/21. This computer was purchased with 2-4 Day expedited shipping. The 1st delay I was informed of was on 12/7/21, the day it was supposed tp arrive, due to HP not completing the computer. I was assured it would be delivered by 12/17/21. I received an email on 12/12/21 that the computer was completed and would ship in a couple of weeks. This is a Christmas present that was purchased with 2-4 day expedited shipping so I reminded HP of this. The next email stated that it was boxed and waiting for the Shipper to attach the label which could take up to 5 days. I received a link to check my status. The computer sat in Chingong China for 3 days. Then it went to S. Korea for 2 days then to Anchorage AK for 1 day and then to Louisvilke KY whete its been for 2 days. HP assured me on Friday that it would be delivered by 9pm Monday and yet it has NEVER left KY. I Iive in CA. HP will not explain why it went across the country instead of going due south. As you can see Expedited 2-4 day shipping is an extra cost that does absolutely NOTHING for you except lighten your wallet. DHAME ON HP 😤”

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Posted 3 years ago

“I placed my children’s Christmas Hp present order online on November 29th said I would get order 5-7 business days just checked right now and says I would get order until Monday December 27th almost a whole month from when I placed my order I called for a sloution nothing worked now thanks to Hp my children will be without Christmas presents I don’t have money to replaced those chromebooks this breaks my heart as there mother.”

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Posted 3 years ago

“Unkept promises When I purchased my printer online, the sales person promised to replace all of my ink from my faulty HP printer as long as I purchased another HP printer.. After delivery, I called as requested to ask them how I go about replacing my unused ink. Needless to say no one knew anything about it nor would they do anything about it. They made a couple of promises to look into it, told me they would call me back, but never did. Be wary of the sales person’s promises! I will not buy another printer online for that reason.”

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Posted 3 years ago

“We purchased a HP ENVY Photo 7134 printer/scanner in July 2021 and right from the start the internal wheels/gears squeal when the machine is started up. After little use and only two months after purchase the hinges securing the lid to the printer broke. Reported this to HP who said they were prepared to do nothing as this was due to "Wear and tear".”

Helpful Report

Posted 3 years ago

HP is rated 1.3 based on 298 reviews